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FatFace - BEVERLEY Reviews 

200
TrustScore 4.5 out of 5

4.7

52/53 Saturday Market Place, HU17 8AA Beverley, North Humberside, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Easy to order and speedy delivery to local shop. Team always welcoming and very helpful. Products perfect for my purpose.

Company replied

Rated 4 out of 5 stars

Received quite quickly but could of been earlier as received the notification the parcel was ready to collect at 6.40pm when the shop was shut.. the manager said the delivery was v late in the previou... See more

Company replied

Rated 4 out of 5 stars

Delivered to shop on date expected even though initially they hadn’t thought it had come in and then have to wait another 5 days. Caused a little confusion. 2 E-mail updates same date. Seems good qual... See more

Company replied

Rated 5 out of 5 stars

Easy to order online, lovely styles and quality clothing. The fabric is always high quality. The sizing is dependable (not the case in other shops!) and instore the staff are always friendly, welcomin... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, United Kingdom

  • 01482 880039

4.7

Excellent

TrustScore 4.5 out of 5

200 reviews

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4.7

All reviews

(200)

13,759 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff

Friendly staff, very polite, helpfull.
Will definitely come to buy something soon.

24 December 2025
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fast

Fast, reliable and competitive

8 December 2025
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Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Popped into the Beverley store

Popped into the Beverley store. Very well stocked, neat and tidy and friendly helpful staff. Certainly will be returning. Maria and the staff member with her polite, friendly and efficient.

12 December 2025
Unprompted review
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Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always friendly and helpful staff here

Always friendly and helpful staff here. No complaints about service here

1 December 2025
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Reply from FatFace - BEVERLEY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Online ordering and return easy

Online order arrived quickly. Return to store was efficient and friendly refund to bank account speedy also. My fault for ordering wrong size. Clothes always great quality.

5 December 2025
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Reply from FatFace - BEVERLEY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Fashion

Love fat face have several pairs of their jeans. Always a goof fit and very helpful staff. Thank you

4 December 2025
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Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

One happy customer ⭐️

We ordered a mans coat. The order went smoothly and so did the delivery. My husband was more than happy with his coat. Good quality material. Arrived packageing was very good. Would shop with FatFace again. I have shopped with FatFace but a first for my husband. ⭐️⭐️⭐️⭐️

25 October 2025
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Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service

Great service, everything was on time lovely top

20 October 2025
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Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 3 out of 5 stars

Parcel didn’t come when supposed too

Parcel didn’t come when supposed too. Wasn’t given notice until after I had been to the shop to collect it. Came 3 days later.

12 October 2025
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Reply from FatFace - BEVERLEY

Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE

Rated 5 out of 5 stars

Good choice of styles Easy to order and if need to easy to…

Easy to order and if need to easy to return items. Good quality and choice of styles Definitely recommend fat face at Beverley East Yorkshire. Friendly and welcoming staff. Never disappointed Thankyou

7 September 2025
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Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy ordering

Easy ordering. Always helpful staff at Beverley store

10 September 2025
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Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service great items

Great service great items, speedy delivery

31 August 2025
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Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Always a great service

Always a great service

23 December 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

10 stars out of ten!!

Ok I’ll start with I hate shopping! The lady who served me was very friendly and helpful AND I even stayed to browse and bought other things m. Trust me this never happens!!

27 August 2025
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Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Exceptional first class staff

I shop normally on line and use your collection service using your Beverley store. The staff there are so nice it’s a pleasure to go there. First class shop with first class staff; it always great to drop in for a browse too x

17 August 2025
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to order online

Easy to order online, lovely styles and quality clothing. The fabric is always high quality. The sizing is dependable (not the case in other shops!) and instore the staff are always friendly, welcoming and knowledgable. You set the industry standard in terms of customer care.

11 August 2025
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 1 out of 5 stars

Made to feel like a thief!

I bought a t-shirt for my son in the Beverley store on Monday 11th August 2025. As I waited to pay the lady at the till asked me if a sweatshirt I had been wearing but was now carrying as it was becoming increasingly warm was actually mine. I explained it was and showed her the wear marks, etc. I was made to feel like I might be a thief! I paid for my t-shirt and left feeling deeply offended. There were other customers in the store at the time and all this was said in quite loud tones.

11 August 2025
Unprompted review
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi Rachel,
Thank you for taking the time to share your feedback about your visit to our Beverley store on Monday, 11th August. We’re sorry to hear that you left feeling upset. We never want a customer to feel uncomfortable in our stores.

Having spoken with the store team, they have explained that they could see the sweatshirt was yours and intended the comment in a light hearted, humorous way. They believed the interaction ended with a smile from both sides. We’re sorry if this was not how it came across to you at the time, as we always aim for our conversations to be friendly and welcoming.

Thank you again for bringing this to our attention. We appreciate your feedback and will keep it in mind to ensure we get the tone right for all our customers.

Thank you, LE

Rated 1 out of 5 stars

I have not even received goods I…

I have not even received goods I ordered yet so impossible to review..taking weeks to arrive.

25 July 2025
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

Happy shopper

Great experience always find something new to purchase

2 July 2025
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love Fatface

Love Fatface, they cater for shorter ladies, excellent choice of designs, good quality, reasonable price and propt delivery. Excellent service all round, my wardrobe staple 😃

1 June 2025
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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