Banner for FatFace - BEVERLEY

FatFace - BEVERLEY Reviews 

213
•
TrustScore 5 out of 5

4.8

52/53 Saturday Market Place, HU17 8AA Beverley, North Humberside, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ordered , a beige coat 🧥 Which I love from minute I saw it new it had mine , it didn't disappoint very warm all lined and perfect for when winter days come and a absolute amazing price at £145 De... See more

Company replied

Rated 5 out of 5 stars

I collected from the shop. I was kept informed when my parcel would arrive. Unfortunately I had to return items as they weren't suitable. Staff were very helpful and there was no problem. I would reco... See more

Company replied

Rated 4 out of 5 stars

Received quite quickly but could of been earlier as received the notification the parcel was ready to collect at 6.40pm when the shop was shut.. the manager said the delivery was v late in the previou... See more

Company replied

Rated 4 out of 5 stars

Delivered to shop on date expected even though initially they hadn’t thought it had come in and then have to wait another 5 days. Caused a little confusion. 2 E-mail updates same date. Seems good qual... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, United Kingdom

  • 01482 880039

4.8

Excellent

TrustScore 5 out of 5

213 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(213)

14,949 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ordered and collected within a few days!

Delivered to shop on date expected even though initially they hadn’t thought it had come in and then have to wait another 5 days. Caused a little confusion. 2 E-mail updates same date. Seems good quality. Easy to order and collect. Regular updates.

6 December 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Fast efficient service

30 October 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

All round great …

Great clothing good quality and very good service from shop staff

18 October 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello Julie

Thank you for your review.
I am so pleased to hear that you have had a positive shopping experience, and we look forward to welcoming you back soon!
Take care, LE

Rated 5 out of 5 stars

Good quality fabric and design

Good quality fabric and design. Good range of sizes.

4 September 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello Jackie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Made an on line order for delivery to…

Made an on line order for delivery to my local store.
First class service when goods arrive in store. Staff are very helpful.

16 August 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Easy to purchase online, quality clothing and fast…

Easy to purchase on online and fast delivery many thanks

21 August 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello Rebecca
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Excellent service

Excellent service, delivered quickly with even a treat for our dog, thank you.

19 August 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

My order was delivered to store within…

My order was delivered to store within the time frame

19 August 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service

Unfortunately a couple of items I received in my last order weren't suitable. I returned them to my nearest FatFace shop and was refunded almost immediately. The staff are always pleasant and the clothing is excellent quality and always on trend.

13 August 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi there,
Thank you for taking the time to leave your 5* review.

We are pleased to read your feedback regarding our returns process, and we look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy. Quality of all the clothes was better than anticipated. Store gave good advice and help. Brilliant styles and designs.

15 July 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Beautifully made garments at reasonable…

Beautifully made garments at reasonable prices. Pleasant easy transaction. Great communication. Super efficient service all round. ⭐️⭐️⭐️⭐️⭐️💯

29 June 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Fabulous 👌

Easy ordering and click and collection. Great quality clothes.

23 June 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you found ordering to be easy and that the items were of great quality. I hope you continue to enjoy your shopping experience with us.

All the best, MM

Rated 4 out of 5 stars

Lovely staff in Beverley store

Lovely staff in Beverley store, so helpful

6 June 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you found the crew in our Beverley store to be so helpful during your visit. I will be sure to pass on your lovely comments to the team. I hope you continue to enjoy your shopping experience with us.

Take care, MM

Rated 5 out of 5 stars

Mens zip front jumper

Ordered the jumper online and it was delivered to a local store.

25 April 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your Jumper!

Take care. -GM

Rated 5 out of 5 stars

Lovely dress

Lovely dress. Fits well and can’t wait for summer to arrive

24 May 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Good morning, Susan.

Thank you for your feedback regarding your recent online order.

We hope you love your new dress and continue to enjoy shopping with us.

Take care, JB

Rated 5 out of 5 stars

From ordering to delivery everything…

From ordering to delivery everything went perfect.

16 May 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, ordered Jeans in store to be delivered home. Jeans are just what I was looking for in style and length.

4 May 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi there,
Thank you for taking the time to leave your 5* review.

I am pleased to hear you have enjoyed using our order in store process, and love your jeans! We look forward to welcoming you back.

Take care. -GM

Rated 5 out of 5 stars

Friendly helpful staff at Beverley

Although the national online ordering system failed to inform me about the arrival of my order (I've give a separate review for that), I must mention the excellent service from the Beverley staff for sorting things out and finding my order. Lovely friendly staff and a pleasure to deal with ... still smiling at nearly 5pm on a Saturday is amazing! 😀
Thank you.

11 May 2024
Unprompted review
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Used click and collect so tried items…

Used click and collect so tried items and all ok
Quick anc efficient service
Well done

2 May 2024
FatFace - BEVERLEY logo

Reply from FatFace - BEVERLEY

Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look