NVT Reviews 

You have sent me my bike 2 months after my paid order. I have received the bike and I did not get the charging cord to my electric bike and I did not get a users manual. I have sent you an email about it and I have not received any answer. Really bad costumer support - what ever you have automated is working but that is only a "bxxgus" - nothing.

very happy with the Elwing, very happy with the service from fatdaddy, cheers guys

They are slow. I had to wait for my bike for 2 months - after full payment. When I received the bike there were obvious thing missing from the box. Too bad.

In my case, the initial purchase process was smooth. I had no issues until the e-bike I purchased stopped working three months after it arrived.

It took numerous emails and a lot of chasing on my part to get a response from Fatdaddy, and when I finally did, they sent me a new charger. That didn't fix the problem. They then sent me a new ESC which again didn't solve the problem. Almost a month since reporting the issue, they still haven't been able to repair the bike.

Their explanation for the lack of service was that their manufacturer was uncommunicative and that it was hard to help me because I am based overseas. They shouldn't sell to overseas customers if they aren't able to provide adequate service and communication problems with suppliers shouldn’t be made into an issue for their consumers.

I started a claim via PayPal and that got an immediate response resulting in the offer of a full refund. However, they then demanded that I pay for return shipping which I refused. Legally, the seller has an obligation to remedy a defective product and are not allowed to charge buyers to do so.

I pointed this fact out to Fatdaddy and they responded that the law was not applicable ‘for customers outside of our country borders’. This is a false claim as the law in question is mandated by the European Commission and relevant to cross-border trade across the EU, which currently still includes the UK where I am based.

I have since raised a complaint via Online Dispute Resolution but have yet to have a response. All-in-all, this process has left me with a very negative view of Fatdaddy as a retailer that lacks proper customer service and has a blatant disregard to their obligations as a retailer.

Reading the other reviews, it looks like this lack of customer service is a recurring theme so I would recommend that anyone thinking about buying from Fatdaddy take their business elsewhere.

They sent me a broken battery and then refused to give me my refund. Dont buy anything from Fatdaddy. They are scammers. They deserve to go to jail if that is what they do to customers.

Fantastic service from these guys. They have the best stuff too. Thank you.

De communicatie van Fatdaddy is rampzalig !

Amazing service amazing products! Thank you so much!

Spent 12 hundred euros on a product, to learn that I got a fake invoice when trying to travel with it.
Been calling and emailing them and response was like...
I need to speak to the manager, or...
We are working on it or...
We will TRY to do it today...
After many enquiries, nothing.
I AM ONLY ASKING FOR A VAT INVOICE OR VALID PURCHASE TICKET
BEWARE, you are making expensive purchases and getting no VALID invoice for goods.

Edit. Been waiting all week. Never even got response. I had to sort it some other way through lots of hassle. Still don´t have an invoice for my goods as today. THIS GUYS DON´T PAY THEIR TAX I THINK.

Asked 3 questions, got a very fast and complete answer. A good example of a good customer service. Keep it up!

Great service

Great products, customer service, and e-mail content.Thank you Fatdaddy!

Amazing experience

Love my one wheel

I needed a new remote for my boosted board as mine became faulty and Hoeksame was incredibly helpful and quick to respond.
I am so impressed with this service considering Boosted is no longer (RIP).
I recommend these guys to anyone on need of fixing their eboard.

I couldn't find a OneWheel XR anywhere in the UK at the time but you guys hooked me up and sent one over really quickly. The service was awesome and I'd definitely recommend you to anyone. thanks!

Fantastic product. Seemless transaction and delivery was quick and hastle free.
Would recommend for sure.
Excellent service.

Bought my onewheel XR one month ago and I felt in love instantly. I had some issues at the beginning because the wheel flipped over all the time and didn’t self-balance. In the end I bought new Vans with a stick sole now everything works perfect and I use it as a daily commuter. My experience with FatDaddy: Quick response, friendly people and really welcoming. I highly recommend both: fatdaddy as a retailer and the onewheel XR as the most f***ing best thing I bought for a long time. 🤘🏻

I bought the bike on 18th May, I received on 8th July after several delays, but the battery charger didn't work.
I asked for and Fatdaddy sent me a new one 31st July, but again it wasn´t the proper one, the plug didn´t fit.
I wrote Fatdaddy and still, I have not answer.
Without the charger, I can´t use the bike so, after three months I am still waiting for Fatdaddy.
It is the worse experience I have had in my life, during it with no answers to my questions, it is a nightmare.