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Roetz-Bikes is een Amsterdams fietsenmerk met sociaal & duurzaam geproduceerde design fietsen. Bij Roetz geloven we in tweede kansen voor grondstoffen en talent, en streven we naar een circulaire en inclusieve samenleving. We zien bruikbare grondstoffen waar andere schroot in zien. We zien talenten in mensen waar andere juist hun valkuilen waarnemen. In de Roetz Fair Factory maken mannen en vrouwen met een ‘rugzak’ prachtige designfietsen vanuit hergebruikte tweewielers. Met de hand én met trots. We leiden ze op tot ervaren fietsenmakers met verstand van zaken en goede vooruitzichten voor een vaste baan.
Schaafstraat 17, 1021KD, Amsterdam, Netherlands
3.8
139 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
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Roetz is a local initiative that recycles old bike frames at a social working place. I was able to configure my bike, including lights and (extra) lock and I love it. With only the necessary components it doesn't break and needs low maintenance. If you get one, try to pick it up at their Roetz Fair Factory in Amsterdam-Noord!
I asked them questions over email about their extremly expensive products. (which you would think would be fair, when they take 50% of a new car for their products..) and they give less customer service than something that cost 10 euro from China.. :p
They just wrote me a mail and closed the ticket, by saying: "Unfortunately we don't have time to answer all you questions. We wish you all best with finding what you're looking for.", that's the only thing they ever wrote to me xD
What an absolute joke. Trust me, if you even get your order from them, it will brake and they won't care, cus you just spend all your hardearned money on nothing.
Reply from Roetz Bikes
Hello,
From all the questions and remarks that you made, including delivering a bike to Denmark that is not yet on the market there and a range of other comments, we assumed we aren't able to provide you for what you're looking for, in all honesty.
We could have given you a more detailed answer however, hence sorry for giving you the wrong impression that we don't care about our customer service enough.
On the contrary, this is the core of our company.
We still wish you all the best with finding your bike.
Kind regards, team Roetz
I'm very happy with my new bike! Also feel nice that I am supporting the circular economy and their good initiative to hire people who has less privilege in finding a job in the Netherlands by buying their bike!
Thanks!
Reply from Roetz Bikes
Dear Sako, thank you so much for taking the time to send this! Everyone here at Roetz loves to know that our customers like what we do. Enjoy jour Ride! Team Roetz
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