I have been a Customer for 5 years now and have been through two moves at that time and always took fastspeed and he router with me to the new apartment. Customer service has been stellar even when th... See more
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Called to cancel due to moving home, but Aykut helpfully checked the new address and set everything up for an easy move instead
Great customer service, less great web page Very helpful customer service, fast, friendly and efficient, thank you Ayah. Negative aspect nonetheless, concerning the web resources: the process... See more
Company replied
Hello FastSpeed Internet Team, I would like to express my sincere appreciation for your employee Ayah. She provided exceptional service, showed professionalism, and was extremely helpful thr... See more
Company replied
Company details
About Fastspeed
Written by the company
Fastspeed
Danmarks ultimative internet
Fastspeed er din garanti for lynhurtigt og stabilt internet leveret via de førende teknologier: fiber, 5G mobilt bredbånd og coax. Med markedets højeste hastigheder og verdensklasse-routere sikrer vi det bedste WiFi-signal til dit hjem eller din virksomhed.💥
Som kunde hos Fastspeed kan du også tilvælge TV & streaming med op til 20% fast rabat – en perfekt løsning til hele familiens underholdningsbehov.🏆
Ud over prisvindende internet, har Fastspeed ekstremt lave priser og Danmarks bedste service, som selskabet har vundet flere priser for.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Fastspeed leverer internet til hele Danmark – uanset om du er privatkunde, virksomhed, medarbejder med arbejdsgiverbetalt internet, bolig- eller antenneforening eller en del af et boligselskab.
Oplev Danmarks ultimative internet hos Fastspeed – Læs mere på vores hjemmeside: www.fastspeed.dk!
Danmarks ultimative internet
Fastspeed er din garanti for lynhurtigt og stabilt internet leveret via de førende teknologier: fiber, 5G mobilt bredbånd og coax. Med markedets højeste hastigheder og verdensklasse-routere sikrer vi det bedste WiFi-signal til dit hjem eller din virksomhed.💥
Som kunde hos Fastspeed kan du også tilvælge TV & streaming med op til 20% fast rabat – en perfekt løsning til hele familiens underholdningsbehov.🏆
Ud over prisvindende internet, har Fastspeed ekstremt lave priser og Danmarks bedste service, som selskabet har vundet flere priser for.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Fastspeed leverer internet til hele Danmark – uanset om du er privatkunde, virksomhed, medarbejder med arbejdsgiverbetalt internet, bolig- eller antenneforening eller en del af et boligselskab.
Oplev Danmarks ultimative internet hos Fastspeed – Læs mere på vores hjemmeside: www.fastspeed.dk!
Bedste kvalitet, pris og kundeservice!
Written by the company
- Fastspeed - Danmarks førende internetudbyder
- Siden etableringen og lanceringen af Fastspeed, har vi altid fokuseret på at gøre det RIGTIGE for kunderne og levere det, som kunderne vil have! Det betyder, at vi hver dag arbejder for, at du får Danmarks bedste internet til den billigste pris, med den suverænt bedste kundeoplevelse og service.
Contact info
Bygmestervej 10, 2. tv., 2400, København NV, Denmark
- 89873700
- kundeservice@fastspeed.dk
- fastspeed.dk
Fastspeed - DKs ultimative internet
4.8
Excellent
51K reviews
Asks customers to review
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Reply from Fastspeed
Hej Juliana
Tusind tak for din flotte anmeldelse og de 5 stjerner ⭐
Det glæder os at høre, at du oplevede en meget tålmodig, venlig og effektiv service 😊
Vi sætter stor pris på din feedback og er glade for at have kunnet hjælpe dig.
//Sofie
Reply from Fastspeed
Hej Hassouneh!😊
Mange tak for de 5 stjerner!⭐
Rigtig dejligt, at du har modtaget en god service herindefra! 😁
Det glæder os, at du har taget dig tid til, at dele den fine andmeldelse!
//Caroline
I had a problem and they fixed it thru…
I had a problem and they fixed it thru phone, fast and fluent in English,Emil Carl is the one helping me and he's doing an amazing job 👏
20 May 2026
Unprompted review
Reply from Fastspeed
Hi,
Thank you for your review ✨
We’re very happy to hear that your issue was resolved quickly over the phone and that the communication in English was smooth and easy. It’s especially nice to hear that Emil Carl was able to help you so well — we really appreciate your kind words, and we’ll make sure to pass your feedback on to him 👏
//Sultan
Oliver was super quick and helpful
Oliver was super quick and helpful! He fixed the issue within a few minutes. Thank you for the help :)
21 May 2026
Unprompted review
Reply from Fastspeed
Hej Alexandra!
Mange tak for de fem stjerner!⭐
Rigtig god at høre, at du fik god og hurtig hjælp af Oliver. Jeg sørger for at give din ros videre😁
Vi sætter stor pris på, at du har taget dig tid til at give os den fine feedback!😊
//Caroline
Great service from Muhammad
Great service from Muhammad. He was very polite and resolved my issue quickly. Overall, he provided a very positive experience. :)
18 May 2026
Reply from Fastspeed
Hej Réka
Tusind tak for de 5 stjerner 🌟
Det glæder os rigtig meget at høre, at du havde en god oplevelse med Muhammad 😊 Vi sørger for at sende de flotte ord videre til ham — det vil han helt sikkert blive glad for!
Dejligt at høre, at dit problem blev løst hurtigt, og at du fik en positiv oplevelse hele vejen igennem 🙌
Tak for at tage dig tid til at dele din oplevelse.
//Laura
Nicklas Was great!
18 May 2026
Reply from Fastspeed
Hello Nalio,
Thank you very much for your great review and the 5 stars. We’re really happy to hear that Nicklas was great and was able to help you well.
We truly appreciate your feedback and are always here if you need any further assistance.
//August
Allan was a great help
Allan was a great help! He found out the issue with regards to my connection problem and explain the details in a good manner. He told me that when i get home, the wifi should work. So i really hope it solve the problem. Great service!
18 May 2026
Unprompted review
Reply from Fastspeed
Hello Melissa,
Thank you very much for your kind review and the 5 stars. We’re really happy to hear that Allan was able to help you, identify the issue with your connection, and explain everything in a clear and helpful way.
We also hope that everything is working as expected when you get home and that your WiFi is up and running. If you need anything else, you are always welcome to contact us again.
//August
Ayah is a Superb customer service…
Ayah is a Superb customer service person.she attended to my concern very well and efficiently..Thank you for making the experience smooth and easy for me..
Jacqueline
15 May 2026
Unprompted review
Reply from Fastspeed
Hello Jacqueline,
Thank you so much for your lovely review and the 5 stars ⭐
We’re really happy to hear that Ayah was able to assist you so well and efficiently, and that she helped make the experience smooth and easy for you 😊
We truly appreciate your kind words and will make sure to pass your feedback on to Ayah.
//August
Nice experience
Jacob is such a nice person to talk with. He helps everything out !
13 May 2026
Unprompted review
Reply from Fastspeed
Hi Qiuzhi 😊
Thank you so much for the 5 stars ⭐
We’re very happy to hear you had a nice experience, and that Jacob was able to help you with everything. We’ll make sure to pass on your kind words to him 🙌
Thank you for taking the time to share your experience.
//Laura
Great customer service
Great customer service, Jacob helped me out at the phone very quickly.
13 May 2026
Unprompted review
Reply from Fastspeed
Hello Philipp,
Thank you for your review. It’s great to hear that Jacob was able to assist you quickly over the phone and that you had a positive experience with our customer service.
//August
Ayah was very helpfull and kind
Ayah was very helpfull and kind. Si I am happy how she helped me
11 May 2026
Unprompted review
Reply from Fastspeed
Hej,
Tusind tak for din fine anmeldelse. Det glæder os virkelig at høre, at Ayah har været både meget hjælpsom og venlig, og at du er tilfreds med den måde, hun hjalp dig på.
Vi sætter stor pris på din feedback og din tid til at dele din oplevelse.
//August
Not so good when there are more usage at night.
Its okay not that excellent because I mostly use it for streaming and video editing. Its always rebooting or connecting. Mostly its lagging. I know that most of the people use internet at night and the consumption and bandwidth is more. But, my Lyca 5g works faster than this sometimes.
11 May 2026
Reply from Fastspeed
Hi Anurodh,
Thank you for the 3 stars ⭐
We’re sorry to hear that you’re experiencing issues with speed and connection stability in the evenings, especially when streaming and editing. That’s definitely not the experience we want for our customers and we hope that you will contact us directly regarding this, if you are still experiencing issues.
Thank you for taking the time to share your feedback.
Hopefully, we can give you a better experience next time.
//Laura
Super quick and efficient help
Super quick and efficient help. You my internet did not work and it turned out to my the update issue and connection was established back while I was on the call. Really happy and it was good energy as well from Oliver!!
8 May 2026
Unprompted review
Reply from Fastspeed
Hi Ugis,
Thank you so much for the 5 stars ⭐️
We’re very happy to hear that Oliver was able to help you quickly and efficiently, and that your connection was back up and running during the call 😊 Great energy and good service are exactly what we aim for!
Thank you for taking the time to share your experience.
//Laura
Nikolaj was super helpful
Nikolaj was super helpful, quick conversatiom got the disired outcome
8 May 2026
Unprompted review
Reply from Fastspeed
Hi Daniel 😊
Thank you so much for the 5 stars and your kind feedback! We’re really happy to hear that Nikolaj was super helpful and that you quickly got the outcome you were looking for 🙌
We’ll make sure to pass your kind words on to him 😊
Thank you for taking the time to share your experience.
//Laura
Super god service af Nicklas
7 May 2026
Unprompted review
Reply from Fastspeed
Hej Gitte 😊
Tusind tak for de 5 stjerner og din fine feedback! Det glæder os rigtig meget at høre, at Nicklas gav dig super god service 🙌
Vi sørger selvfølgelig for at give din ros videre til ham 😊
Tak for at tage dig tid til at dele din oplevelse.
//Laura
Jonas was very respectful
Jonas was very respectful, patient and good at explaining everything by the boom,even tho the conversation was in English.
Jonas you're the man 💪
7 May 2026
Unprompted review
Reply from Fastspeed
Hej Albu,
Thank you so much for your great review and the 5 stars! We’re really happy to hear that Jonas was respectful, patient, and able to explain everything clearly in English. It means a lot to us that you had a positive experience with the support you received.
We truly appreciate you taking the time to share your feedback.
//August
They answer to all of my questions very…
They answer to all of my questions very nicely. Jonas was very helpful, he talked to me in English with no problem and he solved all my problems and answer all my questions! Thank you so much
7 May 2026
Unprompted review
Reply from Fastspeed
Hej Paula,
Thank you so much for your kind review and the 5 stars! We’re really happy to hear that you received great support and that Jonas was able to assist you so well in English, helping you resolve all your questions and issues. We truly appreciate your feedback and are glad you had a positive experience with us.
//August
Jonas helped me today to move our…
Jonas helped me today to move our internet service to our new address. He was really nice and helpful and everything went smoothly. I was honestly surprised how easy it was. We even got a better deal at the new place.
7 May 2026
Unprompted review
Reply from Fastspeed
Hi Zsombor,
Thank you very much for your kind review. It’s great to hear that Jonas was helpful and made the move of your internet service to your new address smooth and easy. We’re also glad that you had a positive experience with the new deal. We really appreciate your feedback.
//August
Super service og løsning på problem er…
Super service og løsning på problem er sendt d.d intet at klage over .. ++++ herfra
6 May 2026
Reply from Fastspeed
Hej Thomas,
Tusind tak for din fine anmeldelse. Det er dejligt at høre, at du har fået super service og en god løsning på dit problem, og at alt er blevet sendt som aftalt. Vi sætter stor pris på din feedback.
//August
The communication was very clear
The communication was very clear. Thanks for the help.
6 May 2026
Unprompted review
Reply from Fastspeed
Hi Mustafa,
Thank you very much for your kind review. We’re glad to hear that the communication was very clear and that we were able to help you. We truly appreciate your feedback.
//August
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