Fashion Eyewear Reviews 

13,951
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,224 reviews, reviewers had a great experience with this company. Consumers frequently mention that the prices are extremely affordable compared to traditional high street stores, and uploading prescription details is completely straightforward and easy. People are also thrilled with the fantastic overall quality of the designer frames, beautiful packaging, and surprisingly prompt delivery times. Though some customers experienced unexpected delays with their orders and slower shipping times than originally anticipated. A few people also noted difficulties when trying to track their packages or successfully resolve unfulfilled purchases through customer support. Additionally, a small group of reviewers pointed out extra charges for returns or customs declarations.

What people talk about most

Product

Consumers find product to be positive, highlighting great designer frames and high quality lenses at... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast dispatch times, helpful... See more

Order

Reviewers share mixed feedback about their order experiences. Many consumers praise the straightforward... See more

Quality

Customers consistently note positive experiences with quality, expressing satisfaction with sturdy frames and... See more

Price

Users describe satisfaction and appreciation for the affordable and competitive prices offered on designer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The sunglasses are as expected and no issues here, I did however pay an additional £5.95 for next day delivery due to knowing I would be at home and going on holiday shortly afterwards, what a was... See more

Company replied

Rated 4 out of 5 stars

They lost my first pair I ordered—customer service was nice and responsive but ineffective. They did let me know when the next order was available and I got a tremendous deal on a pair of Christian Di... See more

Company replied

Rated 4 out of 5 stars

Great pair of Oliver People’s. Though the G-15 is supposedly polarised, they don’t feel like it. Compared to my other polarised OP pair, these lenses feel different

Company replied

Rated 3 out of 5 stars

You should incorporate local tax or duties into the final pricing. I’ve received everything, it’s in order. But had an email from FedEx personnel to declare the items that I purchase, so that... See more

Company replied


Company details

  1. Glasses Store
  2. Optician
  3. Sunglasses Store

Written by the company

Shop our huge selection of designer glasses, sunglasses and prescription sunglasses online at best available prices with FREE UK delivery and 14-day returns. We ship worldwide.


Contact info

4.0

Great

TrustScore 4 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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4.0

All reviews

(13,951)

1,187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful customer service team who…

Very helpful customer service team who helped me through the relensing of my Vogue Sunglasses.

26 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Mandy Willmore,

We're delighted to hear that our customer service team was very helpful in assisting you with your Vogue sunglasses. We appreciate your positive feedback!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Quality glasses

Quality glasses. Good delivery.

26 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

David K,

We are so glad to hear that you are pleased with the quality of our glasses and our delivery service. Thank you for your positive feedback!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

The ingenious method how someone not…

The ingenious method how someone not experienced, can design and rearrange something very important to one's life.
Very impressed
Once received and tested, ultimately captivated
Delivery was within the date and time stated
Excellent price, especially with the discount, thanks.

27 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

NIM,

We are thrilled to hear that you found our method ingenious and that you were able to design something so important with ease. It's wonderful to know that you are captivated by your purchase and that our delivery and pricing met your expectations.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

The sunglasses was very nice

The sunglasses was very nice , quick response and good delivery

26 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Enoboh,

We are so pleased to hear you are happy with your new sunglasses and that you received such a quick response and good delivery. Thank you for your kind words!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Perfect service....

Excellent website and description of the sunglasses. Straightforward payment and delivery to Germany. The retailer covered the customs charges.

24 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Oliver,

We're truly delighted to hear about your positive experience with our website, product description, and the smooth payment and delivery process to Germany. We appreciate you acknowledging our customs charge coverage.

Best wishes
Fashion Eyewear Customer Services

Rated 4 out of 5 stars

Easy and quick purchase order

Easy and quick purchase order. I bought a lot of their article. An excellent price for brand glasses.
The delivery was quick, tracking Is easy

25 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Anta Thiao,

We're so glad you found our purchasing process easy and quick, and that you're enjoying your new glasses! We appreciate your kind words about our pricing and fast delivery.

Best wishes
Fashion Eyewear Customer Services

Rated 1 out of 5 stars

Sent the wrong glasses

Sent the wrong glasses! Difficulty getting shipping label for return.

25 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Renee Novo,

We sincerely apologize for the incorrect order and the difficulty with the return label. We can see that we are actively working to resolve this for you.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars
Fashion Eyewear logo

Reply from Fashion Eyewear

Nolan Hart,

We're so happy to hear that our pricing met your expectations and that the item arrived as anticipated. We truly appreciate your positive feedback!

Best wishes
Fashion Eyewear Customer Services

Rated 4 out of 5 stars

Slow but Sure!

They lost my first pair I ordered—customer service was nice and responsive but ineffective. They did let me know when the next order was available and I got a tremendous deal on a pair of Christian Dior sunglasses I’ve been wanting that had the lowest price by a mile than anyone else! Delivery was slow, but the price makes up for that.

25 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

James LeGrand,

We appreciate you sharing your experience. We understand your frustration regarding the initial lost order and the delivery delay. We're glad we could ultimately provide you with the Christian Dior sunglasses at a great price.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, super fast delivery and competitive prices! Wonderful!

24 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Flaninho,

We're absolutely thrilled to hear that you experienced excellent customer service and were pleased with our fast delivery and competitive prices. Thank you for your wonderful feedback!

Best wishes
Fashion Eyewear Customer Services

Rated 3 out of 5 stars

When ordering it says delivery next day…

When ordering it says delivery next day until you put in prescription details. Then it says 1-5 working days, after paying confirmation email says 7-10 days. So always read the delivery times otherwise its a good place to buy designer glasses, good prices. I got lense fitted elsewhere within 2 days so if your in a hurry just get the frames like I did otherwise if no rush then buy from here.

24 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Adam,

We appreciate you sharing your experience regarding our delivery estimates. We understand how frustrating it can be when delivery times change during the ordering process, especially when you are looking forward to receiving your new glasses. We are always working to make our delivery information clearer and more consistent at every stage of the purchase. We are glad to hear you found our designer glasses and prices to be good. Your feedback is valuable as we continuously strive to improve our services for all our customers.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

You offer quality eye wear at an…

You offer quality eye wear at an affordable price. Service was fantastic, informing always with up to date progress. I recommend your company to everyone.
Carol S.

22 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Carol SHAFFER,

We're so happy to hear you appreciate our eyewear quality and pricing! Providing fantastic service and keeping you informed is always our goal. We truly value your recommendation!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Great product, even better after sales care.

Affordable, quality designer product with fast international delivery and great after-sales care.
The item I had ordered ended up out of stock. The team were clear with options available, and worked quickly to re-stock and dispatch the item well within their stated timeframes.

24 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

M.,

We're so glad to hear you appreciate our affordable, quality designer products and fast international delivery! We understand it's disappointing when an item is out of stock, and we're pleased our team could quickly resolve this for you. Thank you for your wonderful feedback.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Simply the bestWebsite easy to navigate.

Website easy to navigate.
The ability to test try on made it much easier to make a decision to purchase.
Short time to arrive in Australia.
The frame is tortoiseshell and very close to the picture on the site.
Very light frame. Can’t wait for lense to go in.

8 July 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Christine ,

We are so happy to hear that our website was easy to navigate and that the try-on feature helped with your decision. We are also glad the frame arrived quickly and met your expectations. Thank you for your wonderful feedback!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

I had to reach out to customer service…

I had to reach out to customer service because the online checkout said that they couldn’t deliver to my address. Customer service was able to have my Chanel frames delivered to my address.
Thank you for your service and I will be purchasing products again!

24 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Mrs montra allen,

We are so glad our customer service team could assist with your Chanel frames delivery. We appreciate your kind words and look forward to your next purchase with us!

Best wishes
Fashion Eyewear Customer Services

Rated 1 out of 5 stars

you guys sent the wrong model of…

you guys sent the wrong model of glasses i have rung up and sent emails and still no reply please check my purchase and compare to what you sent and you will see the mistake

23 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

David Shotton,

We are very sorry to hear that you received the wrong model of glasses. We can't see any emails from yourself or any voicemails. We have however, emailed you today to help resolve the issue. We are looking into this immediately to rectify the situation for you.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

I have ordered sun glasses twice now…

I have ordered sun glasses twice now great choice and a really good price had a problem with delivery for my last pair it was Royal Mails problem Fashion eyewear kept me up to date brilliant will definitely use them again

22 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Paulene Woodcock,

We're so glad you've enjoyed our selection and pricing on your sunglasses! We appreciate you highlighting our communication during the delivery issue, and we're delighted to know you'll shop with us again.

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Great quality

the product I brought was to a t just what I wanted

18 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Sindeny White,

We are so happy to hear that the product was exactly what you wanted. We truly appreciate your positive feedback!

Best wishes
Fashion Eyewear Customer Services

Rated 5 out of 5 stars

Great value and high-quality and I love…

Great value and high-quality and I love it

22 June 2026
Fashion Eyewear logo

Reply from Fashion Eyewear

Leslie Yong,

We are so pleased to hear that you are happy with the great value and high quality of your purchase. Thank you for sharing your positive experience!

Best wishes
Fashion Eyewear Customer Services

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