Fansells Reviews 

403
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and affordability of the products, including diamond art, paint by numbers, and cross-stitch kits. Many people highlight the excellent customer service, noting the prompt, helpful, and professional responses to inquiries and issues. Reviewers appreciate the wide selection of items, the ease of ordering, and the efficient handling of their orders, often receiving them quickly and accurately. However, some customers experienced issues with paint opacity on lighter colors, missing threads, or damaged items upon arrival. A few people also reported problems with incomplete diamond kits or delays in receiving their orders.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the high quality of items, including... See more

Quality

People report positive experiences with quality, consistently praising the high standard of products like... See more

Customer service

Consumers find customer service to be positive, with many describing it as excellent, wonderful, and second... See more

Order

Reviewers mention positive feedback about their orders, with many expressing satisfaction and a strong intent... See more

Service

Clients share positive opinions on service, consistently highlighting excellent customer service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been ordering off fansells for a few years now since I got into diamond arts. They're easily affordable and high quality, and I like that you can get so many different sizes too as I'm a fan of t... See more

Rated 5 out of 5 stars

I ordered 2 custom diamond paintings, Amy from Fansells contacted me to ask if i would like a free upgrade in size. I said yes please. Well they arrived and are absolutely beautiful, can't wait to... See more

Rated 5 out of 5 stars

The best price performance ratio of any budget friendly diamond painting store out there. They have renderings for every diamond painting on their site so you know what you're getting. I recently plac... See more

Rated 5 out of 5 stars

I ordered cross stitch kit with some quality issues and contacted customers service just letting them know about. Surprisingly all issues were resolved quickly with great results. Thanks Amy. I defin... See more


Company details

  1. Art Handcraft

Written by the company

We aim to provide the cheapest and good-quality DIY diamond paintings and relvant DIY crafts. Certainly we often update to sell the latest designs and styles. Hope all people could have fun with these creative paintings !


Contact info

4.9

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(403)

202 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pretty flower magnets

Large eye pleasing refrigerator magnets. I used an extra magnet so I could use them for my needlework to hold items in place. The dustproof pouch holds my shorter scroll rods with fabric nicely.

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

The order was dispatched the next day. It arrived from China a week later. Everything was correct in the order. Thank you for excellent service at a good price.

7 October 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful

I was very pleased with my purchase! The company exceeded my expectations in every aspect. Delivery was fast and efficient. The products arrived in perfect condition, very well packaged. I recommend this company without hesitation!

7 October 2024
Unprompted review
Rated 5 out of 5 stars

There was an issue with the printing of…

There was an issue with the printing of one kit, the cloth had got wet and arrived blurred. One other kit had been sent in error (right number, wrong kit).
I emailed and was assured that a new kit and the correct kit would be sent to me.
Great communication and both kits arrived in excellent condition.

29 September 2024
Unprompted review
Rated 4 out of 5 stars

good quality

The Items are of good quality made well the pictures are very nice always more drills than you need.
Amy is always happy to help you if you have a problem with your order and always gets back to you when you email her.

2 September 2024
Unprompted review

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