Fansells Reviews 

I recently placed a large cross stitch order when Fansells was having a clearance sale at the end of June and was happy I got a few pieces that seem no longer available at a good price.
I qualified for their "blind box" and received a kit on my wishlist which made me happy.

The package came in the time stated and all the kits were intact with no missing pieces. Printing was clear. With other kits I've received I've had enough thread to finish. As long as Fansells keeps their prices low (I'm in Canada) and their quality high I'll keep purchasing from them.

A couple of improvements on the site I'd like to see are:
1. All the kits they sell would state how many colours there are. That would be very helpful in deciding if a kit will turn out well as some more detailed patterns do need more colours to look good it's disappointing when there aren't enough to get a good detailed picture.

2. It would be nice if Fansells would group similar patterns to purchase. Some patterns have up to 4 to a set and it's a bit of a nuisance hunting through the site for the ones that go together when they're shown singularly and their descriptions don't make sense sometimes. I found this with the Joy Sunday series of, Village, Flower, Fishing, and Coffee buildings. They don't seem to have the Yard one and it was a pain to click through all the pages. Grouping them all together in a single post would have made it easier to find and then I would know the other one in the set wasn't there.

Overall, my experience with Fansells is positive and I wouldn't hesitate to recommend them to others and I'll continue to shop with them.

I had a problem with the cross stitch kit I bought from Fansells so I contacted them and asked for help. Amy emailed me and she arranged for a completely new upgraded kit of the same picture to be sent out to me so. It’s now on its way and I can’t wait to get started on my new picture. Thank you Amy for all your wonderful kind and professional help with this. You’re so kind and helpful. 😊

Their website is easy to navigate, their customer service is the best and they are happy to assist you with your questions. I will keep shopping at this store 🙂

Excellent quality,
Spoke to customer services re this one , can't fault enough polite , helpful , wonderful Al, round services, product, and looks wonderful done
Thank you so very very much

One of my 'go-to' sites for budget-friendly diamond art paintings. Customer service has been great! - Any issues I have had, have been addressed in a timely manner.

Fansells always has the latest in diamond paintings at great prices. Very happy to be s customer.

Customer service is fast to reply. I ordered many (over 20) times, and I contacted them only once because a cross stitch kit had a wrong color in it. They sent me the right thread.
My packages always arrived in time.

Excellent products and customer support

Fansells are a great company, huge range of projects to choose from, excellent customer service and good prices.

I have been ordering major quantities from fansells almost biweekly for over 4 years now. They have been wonderful to ma and given me no reason to shop with anyone else :-)

I have purchased a bunch of stamped cross stitch and I love that it comes with everything I need. I just recently had a pattern made of my deceased daughter along with a poem. I can't wait to get them finished as they came out beautiful.

I was extremely skeptical about ordering (iv been scammed a lot before) but honestly I'm over the moon! I ordered 1 lot then had to order another lot. I have like 15 diamond arts to do. Extremely quick despatch and deilvery time and cheap as anything but the quality is amazing

Good custom Paint by Numbers of my Cat. The Paint was nice and got my order pretty fast.

Always very helpful if there is a problem. I’ve been buying Fansells since July 2023. Quality is excellent and I wouldn’t buy from anywhere else.

I have to delete a star for their not having a warning on their site that customers should ensure that their address is complete before ordering. Not having my house number on the auto filled address meant Evri lost my parcel. Having gone back and forth a few times, with replacement orders eventually being sent everything came and was really nice and I am very relieved all is resolved.

This Company owes me for a item they no longer can get and refuse to return the money they owe me and will not answer emails.

Recieved a large personalised canvas very poor quality . Creases that won’t come out poor quality drills . Put a complaint in and they want me to send it back to China at my expense from U.K. around £30.00 for a refund for £40.00 so I will loose out and are left with a pile of rubbish and they just say we are sorry nothing else
DONT use this company

Awful company had a problem my mistake with email address company completely ignored me for the last 5 days will not be using them again

I have been ordering from fansells for few years . Never had problems with them . They even replaced an item that had gor damaged through transit .