The match was brilliant no complaints there. The only thing I will say is that there weren't any details on the website when selecting the tickets if they were adult or under 18 tickets. The under 18... See more
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Review summary
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Our experience of using Fanpass to buy Chempions League tickets at Anfield was positive. The seats were located as described and we received instructions from the seller on how to download the tickets... See more
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Difficult being with the hammers fans singing their songs, but great experience for my 14 year old. ( we couldn’t afford away tickets) . Had to pretend to be really annoyed when that late equaliser w... See more
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Everything ultimately worked well. However it was impossible to contact you by phone when I had initial worries about safe procurement of tickets .As a result i experienced some nervousness with the... See more
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Company details
Written by the company
🚀 Feel the excitement with Fanpass! 🔥 🎟️ Your go-to platform for safe ticket buying and selling. From legendary concerts to must-see sports events, we’ve got everything you need. Head over to Fanpass.net today to discover endless events and join a vibrant community of fans who live for the moment. Don’t just attend—be part of the experience! 🎟️
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- contact@fanpass.net
- fanpass.net
4.2
Great
9K reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from Fanpass
Hi Jim,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
I dont think Fanpass are scammers
I dont think Fanpass are scammers. They have plenty of satisfied customers but in any transactional business things go wrong as it did with me. I booked tickets for Chelsea but the tickets never arrived . I must say the response from Fanbase was very quick advising the tickets were being 'issued' at that moment (on the day of the match!) Therin lies the problem , and i think the seller agrees to the sale but keeps it on offer to achieve a higher price then just lets you down. For the sake of a few pounds ! I had booked trains and hotel . Why do Fanbase not insist the seller send the tickets as soon as you pay ? I did get a ticket refund. But the stress not worth it
4 April 2026
Unprompted review
Reply from Fanpass
Hello Julian,
Thank you for your review.
Fanpass is a marketplace that enables sellers to list tickets for sale and ensure the security of the service. Ticket sellers range from individuals with a spare ticket, to multinational event organisers. While almost every single order is fulfilled smoothly, if a seller is unable to provide the tickets they have advertised for sale, we make every effort to find replacements before providing a refund - as mentioned in our Fanpass Buyer's Guarantee.
We sincerely apologise for any dissatisfaction through our service. Please rest assured that any cancelled orders are fully refunded to the original payment method.
For further assistance, feel free to reach out to us via email.
Thank you for your understanding.
Best regards,
Fanpass Team
Booked spurs match last year and had a…
Booked spurs match last year and had a bet on same match won £1000 and had a great date night with a girl. Brilliant platform to use
14 October 2025
Reply from Fanpass
Hi Miles,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Fanpass TOTAL SCAM - tickets are a SCAM
Fanpass is totally fraudulent for Chelsea Tickets and a COMPLETE SCAM. I bought 2 x Chelsea vs Man City tickets for Stamford Bridge for the game 12.04.26 and everything seemed fine, I was sent my tickets to download in time for the game and a QR code for the turnstiles. All seemed fine. It was a present for my son’s 16th Birthday. The tickets cost me just under £400 including a Fanpass Fee of around £60. When I get to the turnstiles and scanned the QR code they were declined and I had to go to Chelsea ticket office who informed me that Fanpass is a complete SCAM and Chelsea only sell third party tickets through 2 authorised resellers and Fanpassost certainly isn’t one. The likelihood is is that this is someone’s season ticket which had been cloned and resold many times and is illegal. I then had to pay £1,000 for hospitality tickets on the day just so my poor son could see the game in his Birthday. I have contacted Fanpass and strangely enough….nothing so that’s £1,400 to watch a premier game. DO NOT ever buy tickets from them!
12 April 2026
Unprompted review
Reply from Fanpass
Hi James,
Thank you for your review.
Please contact our support team via email with your order number and details of the issue so we can investigate and resolve the matter promptly.
We appreciate your understanding and look forward to assisting you.
Kind regards,
Fanpass Team
ABSOLUTE SCAMMERS
ABSOLUTE SCAMMERS, They do not send you your tickets, we paid for ours weeks before the Arsenal match, so we arrive there on the day and we still haven’t got tickets, so we reach out to the guy selling them and he turns his phone off so we can’t ring him, waste of a 4 hour journey 👍🏻
11 April 2026
Unprompted review
Reply from Fanpass
Hi Joshua,
Thank you for your review.
We sincerely apologise for any inconvenience caused. Please contact our support team via email with your order number and details of the issue so we can investigate and resolve the matter promptly.
We appreciate your understanding and look forward to assisting you.
Kind regards,
Fanpass Team
Newcastle V Sunderland
Good service would use again do t be put off regarding delivery if tickets. Worked sound
22 March 2026
Reply from Fanpass
Hi Steven,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Jeremy,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Ash,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Csilla,
Thank you for your great feedback.
We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.
Kind regards,
Fanpass Team
It’s a great 👍 to receive a ticket from…
It’s a great 👍 to receive a ticket from you fanpass company, in the first time I don’t think that my ticket 🎟 will come the end you send me in email i appreciate that.
9 April 2026
Reply from Fanpass
Hi Yel,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Stuart,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
First time I used FanPass and was…
First time I used FanPass and was really pleased.
Tickets delivered on time.
15 March 2026
Reply from Fanpass
Hi David,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Geo,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Sayama,
Thank you for your great feedback.
We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Miroslav,
Thank you for taking the time to share your experience.
We're glad it all went well and hope to assist you with future events.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Mustafa,
Thank you for your review.
We’re glad to know you were happy with the whole process.
Your satisfaction is important to us, and we hope to help you again in the future.
Kind regards,
Fanpass Team
Was very nervous as tickets were…
Was very nervous as tickets were expensive and buying online but was all good tickets came through for wembley ok so good experience
22 March 2026
Reply from Fanpass
Hi Lofts of Bromley LTD,
Thank you for your feedback.
Thanks for the kind words! We're delighted everything met your expectations.
It’ll be a pleasure to welcome you back to Fanpass.
Kind regards,
Fanpass Team
very good site for purchase tickets
27 March 2026
Reply from Fanpass
Hi Kroizman,
Thank you for your great feedback.
We're pleased to hear you had a smooth experience and appreciated our service. We look forward to assisting you again soon.
Kind regards,
Fanpass Team
Very good, I realized my dream.
Very good, I realized my dream waching the Chelsea's game
14 March 2026
Reply from Fanpass
Hi Felype,
We really appreciate your review.
Great to hear you had a positive experience from start to finish.
Kind regards,
Fanpass Team
Reply from Fanpass
Hi Julie,
Thanks so much for your review.
We're pleased you were happy with the seats and communication. We'd be glad to help with your next booking.
Kind regards,
Fanpass Team
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