Fanjoy Reviews 

6 weeks later still havent received the order....it's been 'out for order' for weeks ...now I check again and it was posted 2 hours ago....believe it when I see it. One very disappointed daughter here who spent her own money on youtube merch

1 star bc zero wasn’t an option! Never received order. Ordered Dec 20, 2023. It is now Feb 4 2024. Unable to get in contact with company! Completely shady! Horrible business!

AVOID LIKE THE PLAGUE! I ordered something in October, and was given excuse after excuse until January as to where my order was. Eventually told them to cancel it for a refund, and wasn't refunded the full amount, so essentially I PAID them for 3 months of frustration, and nothing else! Something VERY odd is going on with this company, and it felt like I was being lied to the whole time. Please don't order from them!

Ordered track pants nearly two months ago. Which I paid for and still haven’t been sent

I used to really love how smooth the shipment process used to be since and even with preorders it wasn’t so long. The new carrier they’re using is the absolute WORST, my delivery date was supposed to be yesterday and now it’s today along with it legit saying wrong delivery address on the tracking….what does that even mean? I hate the tracking also since it really doesn’t seem accurate at all and is hard to load it all up. I’m very patient with my orders since I know after covid that a lot of shipping has been delayed majorly but this is ridiculous, especially when I reach out via email to ask to make sure my order was still there and good to go on my end but never got a reply. The only reason I continue shopping with them is because one of my favorite creators is on here. I understand the delays and am very understanding but I really hate this new carrier they’re working with now. ):

Fanjoy has filed for bankruptcy, and is not giving a single cent or profit towards the creators it supports. Terrible company, scammy.

The sweatshirts are decent quality BUT, I ordered 6 "mystery hoodies" 2 of 3 different sizes. I recieved the order today and I litterly got all of the same sweatshirts. 2 in gray and 4 in black all with the same "Kindness is cute" decal on them. To me it was a waste, why would we want multiples of the same hoodie. Super annoyed!

This company has terrible customer service. I purchased something in December 2022 and needed to exchange. I sent several emails and no response still it's January 2023 now. They give you 30 days to return but never even reply to give a return label or address or ANYTHING!!!! I'll never buy from this site again and will definately give them a bad review on every platform with every friend I can.

Received a sweatshirt that had a bug in it. It looked like a tick or bedbug. Upon looking for more bugs I found a hole in the sleeve. Because it was a present, I had bought it more than thirty days in advance, so Fanjoy customer (no) service said they would do nothing for me, and just said they would give a 20% discount. Obviously they don't care about customers and won't stand behind their products.

I recently purchased from Colleen Ballinger's online store, the item stated it was embroidered however when received it didn't have any embroidery on the item.

Upon contacting FanJoy.co I was offered 20% of a future item, or to return the item to the United States at my own cost.

This violates consumer law in Australia and the United States. I have started to dispute the charges through my bank. I would never order by FanJoy again who clearly only cares about making a quick buck.

Fanjoy was a horrible experience - clothes did not fit (a size S for a child was too large for me as an adult) and customer relations were stringing us out with endless requests for pictures and measurements and eventually asked to ship returns to the US at our own cost. This is not good practice with customers at the heart. DO NOT BUY FROM THIS COMPANY

Actually zero stars. They sold me a program of two sweatshirts for $20 and only sent me one and reneged on the other one. For $30 I could’ve purchased a better sweatshirt. Buyer be aware. No good

My grandkid orderd still no tracking and no phone case i hate scamers and thats what they are . My grandkid still thinks if she ask for a refund she will get it u suck fanjoy

0 stars would be more appropriate. I highly recommend Googling the founder and CEO Chris Vaccarino and hitting up his LinkedIn. This guy is scamming ppl and laughing all the way to the bank. Then file and FTC complaint. He is based in Atlanta so US laws apply. They take money for products they don't have and make interest off your money in the month they have it even if you do get your credit card company to reimburse you. Do not buy from them. Or rather do not donate your hard earned money to Chris Vaccarino.

First of all we are still waiting for a tracking number for 10 days now. We can’t call and talk to anyone and they don’t respond to the emails we send. It’s a straight up joke!! Zero customer support and in these reviews it’s the same “Eric” that responds with what looks like a copy and paste response. This is a company to stay so far away from!! If they were so apologetic and sympathetic to customers they should have a rush order overnight if they want repeat customers. Hey Fanjoy…still waiting for our order. a response and our tracking number!

I ordered some merch on 06.04.2022 and today is 20.04.2022 but i still didnt got the shipping confirmation. So after super stupid answers from the customer center i decided to push them to tell me whats going on. I’ve got an info that they didnt had and still dont have the items i purchased but they have them online,ready to be purchased and not marked as “temporarely out of stock” . How you can sell something what you dont have. And there was a guy from the customer care and this is what he wrote me :

Hi Milos,

I want to be honest and let you know what happened and not give you a "generic" response. We did not expect this item to be as popular as it was. We planned for a certain amount and it definitely exceeded that, which of course is a good thing. We are currently waiting for more to arrive at our warehouse. You will receive tracking information once it ships.

Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in a timely manner.

Ivan

Customer Service Support Team
Follow us on Instagram:
@Fanjoy

I am sure that i am not the single case. I believe they did this to the other people too. Keeping the money what we pay in advance and not having the goods shipped is so bad! I will sue them and report to paypal for fraud. If someone have the same issue with them lets do a joint claim because they dont respect us!

My 9 year old daughter used her birthday money to purchase a phone case and it was cracked and damaged. Fanjoy customer service refused to replace it. My daughter is heartbroken.

I made this order on 6th Dec 21. Not received.very sorry 40 usd loss.

I'd give them a 0 if I could. Likea similar review below I ordered 4 joggers. All black and 3 had the exact same design. I asked their mediocre customer service if they say least had an exchange program cause what am I going to do with all black nearly identical joggers. Come on. I was met with "per policy" regurgitated customer service lines and no help. 66 dollars later and I'm out of $40 of that with boring clothing. Do not purchase from them. Also 2xl runs small and 3xl is closer to 2xl. Their offer to fix this was to give me "20 % off my next order". Why would I spend more?!

If I could give this company a "0" I would. I spent over $200.00 with this company for a warm-up suit for my son as a Christmas gift and only received the pants a month later. I sent an email stating I did not receive the jacket, and they just responded with, " we are sold out." No refund was given. I wish I had read this complaint area before trying to purchase from the illegitimate store. Do not give your money away to these people. I even emailed my number for a call about my order, and no call was received. Here is the email that was sent to me about my order. Remember I paid these people $200.00. Nothing about a refund for not sending the Jacket I ordered also.
Hi Tangelia,

Thank you for writing in!

Unfortunately, PRE-ORDER: SENTINELS: CHAMPIONS RED JACKET is now sold out for all sizes.

Have a great day!

Best Regards,

Cherie