The agents quickly following up on customer concerns and actually doing what they say. I've 3 small parts missing in a couple of stages and they were quickly supplied to me as they promised.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The parts are great. They look like quality parts. The only thing i dont like is the videos that show how to put them together. I think it would have been better with someone talking, explaining what... See more
Company replied
I tried to order but I kept getting told that you don't ship to the USA. After a few tries I noticed a message that asked if I was in the USA amd I clicked on it and a list of countries pop up. I sele... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have always had a very positive…
I have always had a very positive experience with Fanhome. I have only purchased the Star Trek series of prebuilt ships, but everything has arrived quickly and accurately.
16 July 2026
Reply from Fanhome
Hi Paul Walker,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Payment methods a nightmare
Trying to pay for the full kit of the Shelby mustang was an absolute nightmare
A disaster from start to finish
Don’t own a credit card so tried to pay using pay pal
Nope not a chance
Then tried klarna agin nope
In the end had to do the subscription which is Not what I wanted to do
Tried calling the number on the website
No such number apparently
Hope this doesn’t turn out to be a scam
16 July 2026
Reply from Fanhome
Hi Jackie,
We’re very sorry to hear that your experience with our services this time has not been satisfactory, and we appreciate your feedback. Please know that our team is working to contact you as soon as possible to provide the help you need regarding this matter.
Kind regards,
Fanhome Team
Reply from Fanhome
Hi Melv,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Ordering quick and easy online and…great ordering experience great subscription service to collect graphic novels
Ordering quick and easy online and subscription affordable. I got the one for Batman books. I’d like to do the SpiderMan one also sometime but for now Batman.
12 July 2026
Reply from Fanhome
Hi Maneesh,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Cory “BabyBlue” Bender,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Just worked with a gentleman named…
Just worked with a gentleman named Mario to get some replacement parts, 2 that were damaged and one that I lost, and he was great in getting all the info from me that he needed in order to make sure I receive the right parts. His response was very quick and very polite. Overall, I'd recommend this company to anyone from a beginner in assembling models to a novice. Great instructions and out of this world customer service.
16 July 2026
Unprompted review
Reply from Fanhome
Hi Derek McQuay,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Simon E Banks,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Had some difficulty signing up
Had some difficulty signing up, but it finally worked. I'm not sure if I got the $100 special offer or not, I hope it worked.
13 July 2026
Reply from Fanhome
Hi JJ,
We’re sorry to hear that you had some difficulties with your collection. We assure you that we’ll personally take care of your case.
To properly handle your issue and offer an effective solution, we will contact you via email.
We’ll get in touch with you as soon as possible to help and provide more details.
Thank you very much for reaching out to us!
Best regards,
Fanhome
Gold-star level support
The support behind the subscription was excellent. On the occasion that I had a problem with one of the issues, it was handled really quickly and without stress. It was really gold-star quality support.
15 July 2026
Unprompted review
Reply from Fanhome
Hi Phil J,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Had an issue with one of my packages…
Had an issue with one of my packages and had to contact customer support. I was contacted quickly by Ergi who handled my issue in record time!
13 July 2026
Unprompted review
Reply from Fanhome
Hi Paul,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Jarrett,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
This company is a scam
This company is a scam. I've been charged several times and have never received anything. Worst experience ever and will never do business with this company again and feel like criminal charges should be placed on this company.
10 July 2026
Reply from Fanhome
Hello Joshua,
We sincerely regret that your experience with our services on this occasion has not been satisfactory.
We value your feedback, as it is important to us.
Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Easy to order from
Easy to order from, all items delivered and if i have had an issue, they have dealt with it straight away. Great company I've just finished the ironman collection and decided to start the spiderman and F1 race cars
10 July 2026
Reply from Fanhome
Hi PETER PEARCE,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Jess,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I always get my issues in a timely…
I always get my issues in a timely manner and when I receive a wrong issue or missing an issue I am able to email for corrections
10 July 2026
Reply from Fanhome
Hi Richard West,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
We hope to expand into more countries
We hope to expand into more countries. If an item is truly out of stock and awaiting replenishment, we suggest being transparent with consumers. At least they will know the current status. Keeping the status as 'Preparing for shipment, please wait' indefinitely makes people feel like the wait is never-ending.
13 July 2026
Reply from Fanhome
Hi Jerry,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
I signed up for the vader module
I signed up for the vader module. I will be receiving my first order in a few days. I have really appreciated the updates to when it will be available and ready to send. I look forward to each month. The only issue I had was putting in the promo code for $100;off the purchase. It just kept going back a screen every time I tried to enter it. I have heard nothing but positive feedback from friends who did other kits. Looking at the detail of the models on line have been so impressive. It's been over 35 years since I've built one but after seeing the ad on FB I remembered how much fun and joy I got building them and within minutes I was ordering my 1st of many. Sincerely, Jarrod.
10 July 2026
Reply from Fanhome
Hi Jarrod,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I’m new to this kind of thing and any…
I’m new to this kind of thing and any questions I had was answered fairly quickly and I respect that
10 July 2026
Reply from Fanhome
Hi Riley,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi David,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I have had many dealings with customer…
I have had many dealings with customer service here and it's always been prompt a professional every time.
Erjona is the person mostly I've dealt with and fantastic service.
13 July 2026
Unprompted review
Reply from Fanhome
Hi Rodney Mcintosh,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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