They are explanatory, answer questions, and are willing to help. Sometimes they are slow to respond to emails. Their local mail service is a bit slow (at least for Greece). Noah is a valuable collab... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
They had what I needed in stock, the price was as expected, shipping was okay but held up at UK customs - no fault of Falan. Good experience - I'll be back for more.
Falan parts has generally been great to deal with. I had an issue with a rack I had ordered and they w we re helpful, transparent and fair. Would absolutely do business with them again
Company replied
I was able to get a SIP part that SIP didn't have in stock. The price and shipping were slightly less than SIP. The entire order took 10 days from ordering to delivery in California, USA.
Company details
Written by the company
Falan Parts is a Vespa specified parts webshop. We ship worldwide with an availability of more than 50.000 Vespa parts. We have a wide variety of parts, from unique brands to mainstream Piaggio parts.
Contact info
Netherlands
- info@falanpart.com
- falanparts.com
4.4
Excellent
384 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 45% of negative reviews
Typically replies within 1 week
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-1 was not informed about the lack of…
1 year ago I thought it was the best scooter webshop, but now it's the worst since my last order.
12 July 2024
Unprompted review
Package took over a month to arrive
Package took over a month to arrive. Was lost for 2 weeks
20 June 2024
The people are always kind but desperate…
The delivery time was really bad for me.
Beside the fact that you have to pay for everything like transport, payment system… at the end the product is not anymore reasonable priced and the performance is (even your are charged) really bad!!!
The delivery time for transportation (in my choice initially UPS) was unreasonable for year 2024!!!. They ignored my UPS wish and I got DPD as forwarder and after 10 days (6 working) days I got finally my ordered products!!!!
From my view it is obvious if a person selects & pays 10 bucks for UPS that he wants it quick.
Again no responsibility and they put the shame on DPD, even it was their choice.
So my recommendation is not to use Falan ….
7 June 2024
Reply from falanparts.com
Dear Joerg,
Thank you for your review.
We are sorry to see your bad experience with us. We wish you had received your order faster. However, we must follow investigation processes when a package is delayed. In your case, it took a bit longer than usual. Yet again, DPD solved it. That proved why we must follow their processes.
As for your claims, you do not pay for the payment system; we pay for that!
Paying a shipping fee is normal for small orders like yours. Even with paying the shipping fee, your order was still cheaper than our colleague companies'. So, we are not sure how you came up with this, as we always try to keep a close eye on this!
We know that UPS was your choice. However, UPS is not available at Falan Parts anymore (they underperformed too much in the past). Sadly you could still select this due to a mistake on our side, so we informed you about this and refunded you the difference for shipping it with DPD instead.
DPD and UPS have the exact same delivery promise in terms of days, so that is why we chose DPD in your case.
As for taking responsibility. We did take responsibility by starting an investigation with DPD as soon as you contacted us about the shipment being delayed. Two days later, you received your package.
Sadly you did not want the parts anymore and returned them to us with a free return label.
We hope that you were still able to find the parts elsewhere, and get them installed on your Vespa :)
We wish you all the best and are happy to answer any of your questions about the order or review.
Best regards,
Team Falan Parts 🛵
Everythink went great
Everythink went great, good product and kind conversation. PERFECT DEALER
21 May 2024
Great service ordering Vespa tail bags
Ordered 'Classic' tail bags for my Vespa. Delivered quickly and very well packaged. Great product too. Would order again from this company.
21 May 2024
Very knowledgeable
Initially I had some issues with parts but everything was fixed up perfectly with replacement parts provided. Give them time and they will do everything they can to give you a good service, just be patient and everything will be perfect.
28 May 2024
Unprompted review
Everything fine!!!
24 April 2024
Shipment takes too long
Good is: . Good selection of spare parts
To improve: shipment over 1 month inside Europe is absolutely too long.
15 April 2024
Liked the choice and fast delivery
24 April 2024
The delay before the shipment
The delay before the shipment. It taking way too long before my items will be shipped out.
11 April 2024
NOAH THE CHAMPION!!
Recently I bought two items from Noah, to be shipped all the way to Kleinmond, some 100 km south of Cape Town. The shipment got lost in The Netherlands and Noah kindly sent the order again by courier. Brilliant baie dankie Noah! However DHL opened the parcel and one item had vanished when the parcel reached me. Again, Noah sent another item by normal mail. No thanks to RAM couriers in South Africa, the package was never delivered. I had to pay like R16 delivery, but was never able to get past RAM's confusing online payment scheme. I phone them at the number supplied in a sms message, and I got to a fax line - can you believe it! Anyway I live without that part, yet I am forever grateful for Noah's extra many miles.
26 March 2024
A little of delay but every thing good
28 March 2024
Thanks Falanparts
I had some problems with DPD and Falanparts took care of everything. The items I received are top-notch.
I will visit this shop again very soon.
Thanks Falanparts
21 March 2024
Great wheels
Great wheels, great company and customer service. Item arrived late due to erased address during transit but item finally arrived!
20 February 2024
Reply from falanparts.com
Dear Omar,
Thank you for the review and your patience with us and DHL Express.
We hope you enjoy the great set of rims for your Vespa :)
Best regards,
Team Falan Parts 🛵
Disappointing customer care and approach
Disappointing customer care and approach. My order was over two weeks late and I received it instead of within 1-3 working days after 15 days, since DHL being a courier service/subcontractor of the sender, lost it. In the meantime it took me a couple of days to get a reaction and response from Falan parts staff. Honestly, I expected that they would have a different approach and attitude towards the customer, and that they would resolve the situation in a different way so that the customer would not suffer due to default of their subcontractor (for example, that they would have taken this as a business risk and resend a new shipment at their own expense). Instead, they just refunded me the shipping costs and the package arrived only after 15 days.
22 March 2024
Unprompted review
Feedback to my mails
22 February 2024
Reply from falanparts.com
Dear Heinz,
Thank you very much for the review.
We are happy that we got to help you out. We wish you all the luck with the great parts.
Best regards,
Falan Parts Team 🛵
Trustworthy
Came across Falan Parts on the web.
Was a little skeptical, however saw some good reviews.
Took the plunge and ordered items.
Email FP with regards to the order and didnt take long for Noah to follow up accordingly, provided tracking number etc.
Noah/FP is responsive!
I think he may have also secretly upgraded my delivery since it came fast!
Item came well packed, items came as described.
Dont ever hesitate to order from Falan Parts.
I am from Singapore and i will definitely order items again without any doubt! 🙌🏼
19 February 2024
Very helpful with troubleshooting
Very helpful with troubleshooting. I was having issues with my LED turn signals working properly after installation. Falan parts was very quick to respond and they helped by walking through the process of how they install these lights so that we can see if i made any mistakes. I ended up getting the lights working after some adjustments, but i would not have been able to do it as quickly without the advice from these guys, as I would have second guessed all my work and likely started from scratch. Thank you! :)
6 March 2024
Unprompted review
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