Fairstone Reviews 

15,384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,416 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback regarding the exceptional quality of ongoing client support. Customers frequently praise the dedicated staff and financial advisors for their deep professionalism, genuine kindness, and clear communication during annual meetings and portfolio reviews. People also note that team members are very approachable and responsive, providing regular updates, detailed explanations, and tailored assistance for various personal pensions and mortgages. Consumers truly appreciate the reliable guidance and highly efficient service, which helps transform complex financial decisions into completely straightforward and manageable steps over many successful years of partnership.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their exceptional knowledge, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high professionalism, clear... See more

Customer service

Consumers find customer service to be exceptionally positive, consistently highlighting high service levels... See more

User experience

Clients share positive opinions on user_experience, highlighting that the entire process from start to finish... See more

Response time

People report positive experiences with response time, highlighting consistently prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike McGurrell has looked after my pension pot for at least 20 years if not more and I am very happy with the service he has provided over this period. I have always trusted his advice and recommendat... See more

Rated 5 out of 5 stars

Jonny Banks Seeney at the Ashdon,Saffron Walden branch of Fairstones was my advisor on a private pension that I had. He was professional extremely kind as my husband had recently died and gave me tim... See more

Rated 5 out of 5 stars

Using a company to manage an important feature such as future financial wellbeing has to feel right. We are well informed of our products performance and kept updated should any event happen that coul... See more

Rated 5 out of 5 stars

Since being transferred over to Stacy MacLeod at Fairstones (Mineral) we have had two face to face appointments with her, both of which were on time and handled exceptionally well. We found her to... See more


Company details

  1. Financial Consultant
  2. Asset Manager Service
  3. Financial Planner
  4. Investment Company
  5. Investment Service

Written by the company

Incorporating one of the UK's largest Chartered financial planning firms, we offer independent financial advice, investment management and estate planning services. Our clients are at the centre of everything we do.

Discuss your financial planning objectives with one of our highly qualified IFAs

Written by the company

Initial consultation at no cost
To arrange your free, initial consultation get in touch with us at your convenience.

Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,384)

1,412 reviews in the last 12 months

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Rated 5 out of 5 stars

So easy

So easy, can't remember how long I have been with Mike McGurrell, and all I can say is that I have never been let down, always Well informed, and easy to contact. Can't praise enough.

3 August 2026
Rated 5 out of 5 stars

Great service

Paul Webb and the team at the Chelmsford office have given us great service. We feel that they treat us valued clients and individuals. They found us an excellent mortgage deal at a tricky time in the market and ensured that we secured it.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

We have known Mike for many years. We know our finances are in safe hands which provides peace of mind. Mike is always available to give us support if needed.

16 June 2026
Rated 5 out of 5 stars

Patient, thorough and genuinely listened

I dealt with Steven Walsh and found him genuinely easy to talk to. He took the time to understand my circumstances properly rather than reaching for a standard answer, and when I came back with questions and asked for changes, he was happy to revise things until the recommendation actually fitted my situation. There was no pressure at any point, which I appreciated. A patient, friendly and thorough experience. I would be happy to recommend him to friends and family.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Personal connection

The personal connection has been invaluable. Any queries and / or information are always helpful and explained clearly.

26 November 2025
Rated 5 out of 5 stars

We have been lucky enough to benefit…

We have been lucky enough to benefit from Jacob’s exceptional advice and support twice now, in two different house moves. In both cases he was incredibly knowledgeable, open, and communicative - nothing was ever too much trouble to check or clarify. Our second house move in particular was complicated and extended, but the mortgage advice which Jacob gave us as time dragged on and the situation evolved was always well in advance of when a decision needed to be made and he was never anything other than completely supportive and helpful. In fact, we have been so impressed by Jacob we have recommended him to multiple friends, who have similarly raved about his excellent advice, his personable manner, and his trustworthy manner. I would have no hesitation whatsoever in recommending Jacob to anyone looking for the very highest quality mortgage and financial advice.

23 January 2026
Rated 5 out of 5 stars

Paul Webb and the team

Paul Webb and the team at the Chelmsford branch are so helpful in everything we ask. They respond quickly and have our best interests in mind when helping us get the right mortgage. We have used Paul for many years now and recommend him fully.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

An advisor was available and easily…

An advisor was available and easily contactable to help with problems when they arose,
An advisor I have confidence in.
An advisor who also annually visits me to review my finances and with whom I discuss how best manage my savings and accounts.
Most recently to advise me about financing a potential house purchase

9 June 2026

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