Fairstone Reviews 

15,384
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,416 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback regarding the exceptional quality of ongoing client support. Customers frequently praise the dedicated staff and financial advisors for their deep professionalism, genuine kindness, and clear communication during annual meetings and portfolio reviews. People also note that team members are very approachable and responsive, providing regular updates, detailed explanations, and tailored assistance for various personal pensions and mortgages. Consumers truly appreciate the reliable guidance and highly efficient service, which helps transform complex financial decisions into completely straightforward and manageable steps over many successful years of partnership.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their exceptional knowledge, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the high professionalism, clear... See more

Customer service

Consumers find customer service to be exceptionally positive, consistently highlighting high service levels... See more

User experience

Clients share positive opinions on user_experience, highlighting that the entire process from start to finish... See more

Response time

People report positive experiences with response time, highlighting consistently prompt and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike McGurrell has looked after my pension pot for at least 20 years if not more and I am very happy with the service he has provided over this period. I have always trusted his advice and recommendat... See more

Rated 5 out of 5 stars

Jonny Banks Seeney at the Ashdon,Saffron Walden branch of Fairstones was my advisor on a private pension that I had. He was professional extremely kind as my husband had recently died and gave me tim... See more

Rated 5 out of 5 stars

Using a company to manage an important feature such as future financial wellbeing has to feel right. We are well informed of our products performance and kept updated should any event happen that coul... See more

Rated 5 out of 5 stars

Since being transferred over to Stacy MacLeod at Fairstones (Mineral) we have had two face to face appointments with her, both of which were on time and handled exceptionally well. We found her to... See more


Company details

  1. Financial Consultant
  2. Asset Manager Service
  3. Financial Planner
  4. Investment Company
  5. Investment Service

Written by the company

Incorporating one of the UK's largest Chartered financial planning firms, we offer independent financial advice, investment management and estate planning services. Our clients are at the centre of everything we do.

Discuss your financial planning objectives with one of our highly qualified IFAs

Written by the company

Initial consultation at no cost
To arrange your free, initial consultation get in touch with us at your convenience.

Contact info

4.9

Excellent

TrustScore 5 out of 5

15K reviews

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4.9

All reviews

(15,384)

1,412 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to talk with mike

Easy to talk with mike. Always get good advice from him. Someone i can trully trust. Also is always prepared to listern to my concerns about moving forward.
Top man

6 August 2026
Rated 5 out of 5 stars

Mike McGurrell is always helpful

Mike McGurrell is always helpful, available and clear with all our financials. Not to mention the fact that he has managed our portfolio in a very profitable way. Would highly recommend this company.

6 August 2026
Rated 4 out of 5 stars

Super service

Jacob supported me with renewing my mortgage deal after years of my mortgage provider leading me to believe what I wanted couldn't be done simply. I am writing my review with Jacob in mind as he is/was my only dealings with the company. Jacob went above and beyond in many ways, making time to accommodate a meeting, around my other commitments, taking time to explain in detail my options and fighting my corner with my provider to get the best deal for my circumstances. I will certainly be seeking Jacobs support when this deal has run its course!

6 August 2026
Rated 5 out of 5 stars

Andy (Williamson) - recommendation.

Andy (Williamson) has been a fantastic support over the last few years in helping us to make financial decisions through retirement, moving hose and inheritance plannIng.
He responds quickly and appropriately to us, highlighting options for us to consider in a way that is both financially prudent yet accessible
I would not hesitate to recommend him, and have actually already done so.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Total Trust.

My husband & myself have always had complete trust in Fairstones. We feel we are listened to regarding our needs when investing & we trust that all advisory information to these investments are always in our best interests.

4 August 2026
Rated 5 out of 5 stars

Nick Hood has once again been great...

Nick Hood has once again been great in helping with advice and figures. I have been using Fairstone for 14 years, Nick has been my main contact throughout the years. Always very good service and very happy. Thanks Nick for all your hard work over the years.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Chris was patient

Chris was patient, responsive and provided the advice I needed to establish what I could borrow and the product that was most suitable for me. Turnaround times were less than 48 hours at worst, despite a few changes!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

First Impressions

Since being transferred over to Stacy MacLeod at Fairstones (Mineral) we have had two face to face appointments with her, both of which were on time and handled exceptionally well.
We found her to be very helpful and pleasant as well bringing us up to date on all our investments.
Has also made arrangements to contact us in roughly six months time to keep us up to date.

7 July 2026
Unprompted review

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