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Fairstone Financial Inc. Reviews 

2,063
•
TrustScore 4 out of 5

3.9

Financial Institution
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Review summary

Created with AI, based on recent reviews

Considering 740 reviews, reviewers had a great experience with this company. Customers frequently commend the staff and customer service for being professional, helpful, and understanding, often going above and beyond to assist with financial needs. The service is described as efficient, providing quick approvals and solutions, especially for those unable to get assistance from traditional banks. However, some customers noted concerns regarding high interest rates, with some feeling trapped in a cycle of debt due to significant interest accrual and unclear payment structures. Additionally, issues with payment processing were mentioned, including unexpected charges after loan payoff or difficulty obtaining refunds. A few also found customer service inconsistent, citing unhelpful management or difficulty getting assistance.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as professional, patient, and... See more

Service

Users describe positive interactions with service, highlighting that the loan process was quick, easy, and... See more

Customer service

Clients share positive opinions on customer service, often highlighting helpful, professional, and friendly... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some finding the online payment process easy to... See more

Price

Consumers express significant dissatisfaction with pricing, primarily due to excessively high interest rates,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went by the store by 170 st They are superb in customer service and they explained in full details of what your getting and if your want it or not. I would recommend anyone to try this

Rated 4 out of 5 stars

For a small debt consolidation loan it went very smooth.Soham was great in explaining all the details of the loan and made us feel very comfortable with our decision.

Rated 5 out of 5 stars

Annick Charbonneau and Stephanie from Hawkesbury office worked with me as i got fraudulently scammed and had to change my banking info they were very understanding to my predicament and helped... See more

Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(2,063)

926 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful and trustworthy company

Very helpful and trustworthy company. Process was very smooth and easy. No long documentation required just few questions and your loan id ready. I got money same day. Highly recommend everyone who needs help fast and reliable services.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Great to deal with …

They have always been so helpful especially when you really need help they do everything they can to help. As long as you talk to them they are the best i have ever dealt with. And now everything can be done online. Staff is always very helpful Thanks

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service - helpful

Had absolutely no issues with staff. They worked with my wife and I to get the appropriate funding that we needed. Payment plans were easy.
I can't actually remember the day. So the date below might be off.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Customer Service is 5 stars…

Customer Service is 5 stars from the local branch... 1 star for getting any help especially if your payments are on time and using them since 2020 or so when ya need the help do not expect too much especially if your in a dire need and especially if you are leaning towards bankruptcy option... Such a shame cannot get the help...

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy Loan

Used fairstone to consolidate a few loans and credit cards and they were so quick in reviewing and approving my loan. all the staff are super friendly and very understanding in life circumstances and are always willing to assist with payments and loan updates.

8 July 2026
Unprompted review

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