I went by the store by 170 st They are superb in customer service and they explained in full details of what your getting and if your want it or not. I would recommend anyone to try this
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Company details
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Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.
Contact info
145 King Street West, Suite 2500, M5H 1J8, Toronto, Canada
- 800-995-2274
- fairstone.ca
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Replied to 51% of negative reviews
Typically replies within 1 week
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No customer service
No customer service, they will call from a unknown number which is very shady, and lack of accountability from the staff
Nothing short of amazing
Getting my loan was super easy. I was working full-time when I got it, but then had a drastic drop if hours after a stroke at work. Since then, they've been incredibly lenient and understanding of my situation, allowing to make smaller regular payments that work with my budget. Paying is as simple as using the online portal. Everyone I've dealt with has honestly just been so wonderful and helpful this whole time. Many thanks to the entire staff at the Hespeler Road location! 🙌
Helpful
The agents that I spoke with were friendly and helpful in the process
Everything went smoothly and quickly
Grateful!
They have been able to provide service and honest feedback about my financial situation.
I am forever grateful!
Darlene Pich
Very smooth process with the options…
Very smooth process with the options clearly laid out. The staffs were very friendly and accommodating to all my questions.
The staff and the ease of application…
The staff and the ease of application is excellent. For people who are trying to rebuild their credit this is an excellent resource. The one issue is the rather excessive interest rate. While it is understood that this is high risk to the lender I believe that clients who have and excellent payment history should be placed on a descending interest scale where on a yearly basis a significant reduction in interest rates should be applied. I will tell you now that implementing such a system would increase your business dramatically as well as existing clients returning far more likely. Thank you for your good service.
Mario Formenton
Alliston, Ontario
Fast and efficient services
Fast and efficient services. Highly recommended
Helping with unexpected costs
First loan i had with fairstone was a really good experience .Easy instructions to follow explained all answers quickly and easy to understand My funds were in my bank account same day Really happy with them ! Recommended Fairstone to other people
Legal loan sharks
Trying to close out my loan and they keep trying to extend it. Absolute worst customer service. You can't get a hold of anyone.
These guys are somehow legal loan sharks!
Your interest rate is really high
Your interest rate is really high. There's not enough informations of my monthly bill. It's like I am not paying enough. To close my debt with you guys.
A totally awesome experience
I had a totally awesome experience with Fairstone Financial. They are fantastic to work with. My lender lady was incredible. She took care of everything from the very start to the final signature of the process. I highly recommend Fairstone Financial. They care and it shows. Thank you Fairstone and especially thank you Lovella.
Very good and helpful customer care
Very good and helpful customer care. They make sure that you are financially sorted. Thanks Fairstone.
Great experience they helped when I…
Great experience they helped when I needed
⭐⭐⭐⭐⭐
I had a great experience with the Fairstone team in Abbotsford. The entire process was straightforward, professional, and surprisingly stress-free.
Everything was handled over the phone, so I never even had to go into the branch. My representative kept me updated throughout each step of the process and let me know roughly how long everything would take. As soon as everything was approved, she called to let me know it was complete and emailed me the documents through their secure system with clear instructions and the password to access them. It couldn’t have been easier.
What I appreciated most was that there were no constant follow-up calls or endless requests for more paperwork. They told me exactly what they needed, I submitted it, and that was it. The process was efficient, organized, and respectful of my time.
Their website and mobile app are also very easy to use, and if I ever had a question, it was simple to get a helpful answer.
Overall, the customer service was excellent from start to finish. If you’re looking for a loan company that’s professional, easy to work with, and makes the process as smooth as possible, I highly recommend the Abbotsford Fairstone team.
No complicated steps when applying for…
No complicated steps when applying for a Loan. Got approval based on credit score quickly. Just make sure that, you add the repayment protection insurance and other riders if you really need it.
Have really appreciated Fairstone and…
Have really appreciated Fairstone and its team members for being flexible and very understanding. Even during hard time they have tried to accommodate me and my lifestyle they try their hardest to make things work in whatever ways you need would really recommend to others
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