Fairstone Financial Inc. Reviews 

2,063
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 740 reviews, reviewers had a great experience with this company. Customers frequently commend the staff and customer service for being professional, helpful, and understanding, often going above and beyond to assist with financial needs. The service is described as efficient, providing quick approvals and solutions, especially for those unable to get assistance from traditional banks. However, some customers noted concerns regarding high interest rates, with some feeling trapped in a cycle of debt due to significant interest accrual and unclear payment structures. Additionally, issues with payment processing were mentioned, including unexpected charges after loan payoff or difficulty obtaining refunds. A few also found customer service inconsistent, citing unhelpful management or difficulty getting assistance.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as professional, patient, and... See more

Service

Users describe positive interactions with service, highlighting that the loan process was quick, easy, and... See more

Customer service

Clients share positive opinions on customer service, often highlighting helpful, professional, and friendly... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some finding the online payment process easy to... See more

Price

Consumers express significant dissatisfaction with pricing, primarily due to excessively high interest rates,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went by the store by 170 st They are superb in customer service and they explained in full details of what your getting and if your want it or not. I would recommend anyone to try this

Rated 4 out of 5 stars

For a small debt consolidation loan it went very smooth.Soham was great in explaining all the details of the loan and made us feel very comfortable with our decision.

Rated 5 out of 5 stars

Annick Charbonneau and Stephanie from Hawkesbury office worked with me as i got fraudulently scammed and had to change my banking info they were very understanding to my predicament and helped... See more


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(2,063)

926 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No customer service

No customer service, they will call from a unknown number which is very shady, and lack of accountability from the staff

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Nothing short of amazing

Getting my loan was super easy. I was working full-time when I got it, but then had a drastic drop if hours after a stroke at work. Since then, they've been incredibly lenient and understanding of my situation, allowing to make smaller regular payments that work with my budget. Paying is as simple as using the online portal. Everyone I've dealt with has honestly just been so wonderful and helpful this whole time. Many thanks to the entire staff at the Hespeler Road location! 🙌

8 July 2026
Unprompted review
Rated 4 out of 5 stars

Helpful

The agents that I spoke with were friendly and helpful in the process
Everything went smoothly and quickly

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Grateful!

They have been able to provide service and honest feedback about my financial situation.

I am forever grateful!

Darlene Pich

24 April 2026
Unprompted review
Rated 5 out of 5 stars

The staff and the ease of application…

The staff and the ease of application is excellent. For people who are trying to rebuild their credit this is an excellent resource. The one issue is the rather excessive interest rate. While it is understood that this is high risk to the lender I believe that clients who have and excellent payment history should be placed on a descending interest scale where on a yearly basis a significant reduction in interest rates should be applied. I will tell you now that implementing such a system would increase your business dramatically as well as existing clients returning far more likely. Thank you for your good service.
Mario Formenton
Alliston, Ontario

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Helping with unexpected costs

First loan i had with fairstone was a really good experience .Easy instructions to follow explained all answers quickly and easy to understand My funds were in my bank account same day Really happy with them ! Recommended Fairstone to other people

18 July 2025
Unprompted review
Rated 1 out of 5 stars

Legal loan sharks

Trying to close out my loan and they keep trying to extend it. Absolute worst customer service. You can't get a hold of anyone.
These guys are somehow legal loan sharks!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

A totally awesome experience

I had a totally awesome experience with Fairstone Financial. They are fantastic to work with. My lender lady was incredible. She took care of everything from the very start to the final signature of the process. I highly recommend Fairstone Financial. They care and it shows. Thank you Fairstone and especially thank you Lovella.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐



I had a great experience with the Fairstone team in Abbotsford. The entire process was straightforward, professional, and surprisingly stress-free.

Everything was handled over the phone, so I never even had to go into the branch. My representative kept me updated throughout each step of the process and let me know roughly how long everything would take. As soon as everything was approved, she called to let me know it was complete and emailed me the documents through their secure system with clear instructions and the password to access them. It couldn’t have been easier.

What I appreciated most was that there were no constant follow-up calls or endless requests for more paperwork. They told me exactly what they needed, I submitted it, and that was it. The process was efficient, organized, and respectful of my time.

Their website and mobile app are also very easy to use, and if I ever had a question, it was simple to get a helpful answer.

Overall, the customer service was excellent from start to finish. If you’re looking for a loan company that’s professional, easy to work with, and makes the process as smooth as possible, I highly recommend the Abbotsford Fairstone team.

7 November 2025
Unprompted review
Rated 4 out of 5 stars

Have really appreciated Fairstone and…

Have really appreciated Fairstone and its team members for being flexible and very understanding. Even during hard time they have tried to accommodate me and my lifestyle they try their hardest to make things work in whatever ways you need would really recommend to others

8 July 2026
Unprompted review

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