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Fairstone Financial Inc. Reviews 

2,063
•
TrustScore 4 out of 5

3.9

Financial Institution
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Review summary

Created with AI, based on recent reviews

Considering 740 reviews, reviewers had a great experience with this company. Customers frequently commend the staff and customer service for being professional, helpful, and understanding, often going above and beyond to assist with financial needs. The service is described as efficient, providing quick approvals and solutions, especially for those unable to get assistance from traditional banks. However, some customers noted concerns regarding high interest rates, with some feeling trapped in a cycle of debt due to significant interest accrual and unclear payment structures. Additionally, issues with payment processing were mentioned, including unexpected charges after loan payoff or difficulty obtaining refunds. A few also found customer service inconsistent, citing unhelpful management or difficulty getting assistance.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as professional, patient, and... See more

Service

Users describe positive interactions with service, highlighting that the loan process was quick, easy, and... See more

Customer service

Clients share positive opinions on customer service, often highlighting helpful, professional, and friendly... See more

Payment

Reviewers highlight ambiguous aspects of payment, with some finding the online payment process easy to... See more

Price

Consumers express significant dissatisfaction with pricing, primarily due to excessively high interest rates,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went by the store by 170 st They are superb in customer service and they explained in full details of what your getting and if your want it or not. I would recommend anyone to try this

Rated 4 out of 5 stars

For a small debt consolidation loan it went very smooth.Soham was great in explaining all the details of the loan and made us feel very comfortable with our decision.

Rated 5 out of 5 stars

Annick Charbonneau and Stephanie from Hawkesbury office worked with me as i got fraudulently scammed and had to change my banking info they were very understanding to my predicament and helped... See more

Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(2,063)

926 reviews in the last 12 months

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Rated 1 out of 5 stars

It’s disappointing to have taken a loan…

It’s disappointing to have taken a loan from them. They have vwry poor customer service and they don’t care about their customers. The manager is always harassing customers and he is not from. Very bad attitude and very poor management. He is from India. I wonder why they have such bad management in their business. I regret taking a loan from them. I have already spoken to a lawyer.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Great people

Great people. Friendly. Aware of how much we need what we’re applying for. They do everything to help. They’re warm and kind. I made a mistake and couldn’t make payments. They were more than willing to help. I’m a client for life.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

I started with fairstone when I wanted…help

I started with fairstone when I wanted help to clear up some payments quickly. They were able to help me and then when my life fell completely apart they help me again but not just financially they were there as a friend and emotional support which went a long way. Great team at the Moncton location. I can’t say enough kind words. Thank you just doesn’t seem to be enough.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Dont hesitate to apply

We have always had great experiences with Fairstone. The staff are professional, helpful and always friendly. The loan process is always made as quick and easy as possible. I have had more than one loan with Fairstone and they have always be easy to deal with. My own bank wouldn't help me out but Fairstone has always been there for us. If you need help and the traditional banks wont help dont hesitate to call Fairstone!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Good Company

I applied here in Fairstone and they help me with what I needed and even give me options just to help with my application.
Service and staffs are professional and helpful. I also recommend them to my friends in need like me. They also flexible to do changes in your payments depends on what you wanted and they will accommodate that.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and a seamless process

I had a fantastic experience with Fairstone Financial here in Kamloops BC. The staff was incredibly helpful, professional, and took the time to guide me through everything clearly. They made the entire process straightforward and stress-free. Highly recommend their services to anyone looking for a smooth and supportive financial experience

10 June 2026
Unprompted review

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