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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's helpfulness, quick responses, and willingness to resolve issues efficiently. Many users find the product to be ingenious and invaluable, particularly for stem separation, which significantly enhances their workflow for various musical applications, from remixing to creating backing tracks. The ease of use and the quality of the product are frequently mentioned as key benefits. However, some customers were not happy with the product's performance, citing issues with stem separation quality, where elements of different instruments were mixed. A few users also reported problems with subscriptions and slow response times from customer support, though this appears to be an isolated experience compared to the majority of positive feedback regarding support.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, helpful, and... See more

Product

Reviewers mention positive feedback about product. Many customers are impressed with the product, especially... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and efficiency.... See more

Response time

People report positive experiences with response times. Customers frequently praise the quick and efficient... See more

Service

Consumers find service to be positive. Many reviewers praise the fast, professional, and personalized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

FADR IS INCREDIBLE. FULL STOP. I WORK WITH HUGE ARTISTS AND WE CONSTANTLY USE FADR WHEN THE BEAT PRODUCER IS NOT AVAILABLE TO SEND STEMS RIGHT AWAY, BUT WE NEED TO GET TO RECORDING. THAT IS LEGIT AN E... See more

Rated 5 out of 5 stars

We use FADR for sampling purposes. Secondly to extract a vocal cleaner from a track or a specific sound and the result is valid. Extracts up to 16 stems + midi patterns. The midi patterns are correct... See more

Rated 5 out of 5 stars

I work as a full-time musician and music teacher. Fadr helps me a lot as it provides a wonderful stem splitting platform. I'm proud to be a premium user, as I can't get, for example, drums separation... See more

Rated 5 out of 5 stars

FADR.com is hands-down one of the fastest and most convenient platforms I’ve used. I had a question about a project and their customer service got back to me almost immediately — super friendly, super... See more


Company details

  1. Software Company

Written by the company

Fadr develops music making tools that amplify your creativity with technology. We think the role of technology in music is to give creators new sounds, textures, and workflows to paint with, never to replace artists. Regarding customer satisfaction, our support team works diligently every day to help people fix any trouble they have using our services. We've honored our guaranteed refund policy at every step. At the moment, we respond to every support request within 24 hours on business days, and often far faster. So if it looks like you have not received a response, please scan your junk/spam folders to see if your email client miscategorized it. Unfortunately, the issue with email spam filtering has inspired negative reviews that we are working diligently to address. Please never hesitate to contact us via https://fadr.com/contact.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

158 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I'm taking a break from music…

I'm taking a break from music production but forgot to stop my subscription. I contacted the team and explained my position to them. They immediately refunded my account.

Overall, it is a great platform and I will certainly be back.

3 January 2025
Unprompted review
Fadr logo

Reply from Fadr

Thanks for supporting us! Keep an eye out because we’re always making new things and improving our current tech.

Rated 5 out of 5 stars

Great customer service and really interesting products

I'd used their products in the past and they have really interesting stuff. Unfortunately I was making music less so I stopped using their stuff. I forgot about my subscription and it over ran for another year. I emailed them as soon as I noticed and even though it was Jan 1st they noticed, emailed me back and refunded me really quickly. I'll likely be a customer again in the future

1 January 2025
Unprompted review
Fadr logo

Reply from Fadr

Thanks for supporting us! Glad we could help you.

Rated 5 out of 5 stars

Excellent Support.

I recently made a purchase not realizing the product was not AAX supported and upon realizing this reached out and was promptly accommodated and issued a refund. Support was surprisingly fantastic and I appreciate that. Only downside is no AAX and hopefully that changes in the future. Best solution would be for avid Pro Tools do allow for Audio Units but I don’t see that happening any time soon. This is no fault Fadr though! Thanks.

24 December 2024
Unprompted review
Fadr logo

Reply from Fadr

Thanks for supporting us! Pro Tools support is coming soon stay tuned :)

Rated 5 out of 5 stars

Great Customer Support

Not only does FADR make great tools for music makers, but their customer service team is very responsive and helpful. When my yearly subscription auto-renewed and I asked for a refund, they responded immediately and I received it right away, no questions asked.

30 December 2024
Unprompted review
Fadr logo

Reply from Fadr

Thanks for supporting us! Glad we could get you straight.

Rated 5 out of 5 stars

Nothing but love!

Nothing but love for the guys behind Fadr.com! The platform itself is user-friendly and intuitive, making it easy to navigate. Been using it for a year now. For me it’s a game changer!

I do like to experiment and use tools in different ways than it’s supposed to be used I guess. Here’s a quick tip to help clean up (save) vocals if you haven’t tried it already. Let’s say you have a great vocal performance (high resolution) but there’s a background noise in there messing things up. Feed the vocal through and isolate. You will be amazed how good the result could be.

Last but not least. For me great customer service is super important. It’s clear that the customer team over at Fadr.com shares the same values as I am. Whenever I have questions or need assistance, they are just a message away. Always with a positive attitude!

Brown Sneakers

(Toolroom Records, Nervous Records, Armada, Strictly Rhythm)

27 December 2024
Unprompted review
Fadr logo

Reply from Fadr

Thanks so much for supporting us! Best of luck with your future endeavors.

Rated 5 out of 5 stars

Change, change change.

As change in the music world is inevitable, Fadr tools provides a welcomed advantage. Mondo thanks.
Paulie Rockit

27 December 2024
Unprompted review
Fadr logo

Reply from Fadr

Thanks for supporting us! Keep an eye out because we’re always making new things and improving our current tech.

Rated 5 out of 5 stars

I use it almost everyday

I use it almost everyday, for me it’s the key to finding inspiration when writing music.
Raccomended!!

27 December 2024
Unprompted review
Fadr logo

Reply from Fadr

Thanks for supporting us! Glad we could help inspire you.

Rated 4 out of 5 stars

Promising

I tried their Halloween half price offer for a yearly subscription, so $50 or £40 over here in the UK. I did it without checking reviews but I’m glad I did.

Sometimes I want to be able to hear the guitar or vocal part that I want to learn without all the other parts on top. This stem splitter does do the trick.

It’s not the best or the worst but it offers to be able split out up to 14 stems and I’ve seen no one attempting that.

Im guessing with AI? that the more people use it, the better it will get.

I use (MP3’s mainly) to work out songs I’d like to learn to play. They did work satisfactorily for that but I’d like better quality.

Fadr may well better quality results from better quality sound files but I didn’t try.

I sent an email to support requesting cancellation and refund. I got an email response and my money refunded within a couple of hours.

Stem splitting can be tried for free so I’ll be keeping a lookout to see how they’re doing and may well buy back in later.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

its a scam they get you to pay $50 and…

its a scam they get you to pay $50 and say money back guarantee, once you have the software none of it works, the stems separated sounds horrible cant even use them. Th midi conversations are random notes, They scamming people rot buy the paid version and then no one from customer service responds. Stay away

5 September 2024
Unprompted review
Fadr logo

Reply from Fadr

Hello George. I'm really sorry to hear you weren't happy with the results. We are happy to honor the money back guarantee. We respond to every support request within 24 hours on business days. However, we occassionally face trouble with our support responses going to spam/junk folders. Can you please search these folders and pick the conversation up with our support?

Rated 1 out of 5 stars

Not what i expected

I was more thrilled trying this but it appears it's not suitable for my needs and i asked the support for a full cancellation and refund within the first day of buying this and i'm waiting for a reply back.

31 August 2024
Unprompted review
Fadr logo

Reply from Fadr

Hello Ghazal. I'm sorry the results didn't live up to your expectations. We are happy to honor the money back guarantee. We respond to every support request within 24 hours on business days. However, we occassionally face trouble with our support responses going to spam/junk folders. Can you please search these folders and pick the conversation up with our support?

Rated 1 out of 5 stars

Very Bad first experience

Just payed the monthly fee of 10dollars but the site doesn't recognize my subscription, what the hell?
Also no confirmation came to my e-mail about the purchase... basically Fadr just took my money in exchange for absolutely nothing, you ruined my day Fadr, thx!!!

28 August 2024
Unprompted review
Fadr logo

Reply from Fadr

Hello Ramzi. I'm really sorry to hear you had trouble accessing your subscription features. I can assure you that we have a robust subscription management solution in place, however, with web apps, errors due arise from time to time. Can you please reach out to our support via https://fadr.com/contact so they can help you? They get back within 24 hours on business days, and usually far faster.

Rated 1 out of 5 stars

DO NOT USE- STEALS YOUR MUSIC

Terms of service says they gain use of your creation no matter what your copyright is- against international patent and copyright law.

24 August 2024
Unprompted review
Fadr logo

Reply from Fadr

Hello Raised. I am sorry to hear that you were not happy with the terms of service. However, based on your thoughts, I believe there is a misunderstanding. We only receive permission to distribute creations that you manually make public. Anything you do not explicit choose to make public remains totally private and confidential. This aspect of the site is only used in the context of remix contests at the moment, where users must share their remix so that others can vote and share them.

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