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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the team's helpfulness, quick responses, and willingness to resolve issues efficiently. Many users find the product to be ingenious and invaluable, particularly for stem separation, which significantly enhances their workflow for various musical applications, from remixing to creating backing tracks. The ease of use and the quality of the product are frequently mentioned as key benefits. However, some customers were not happy with the product's performance, citing issues with stem separation quality, where elements of different instruments were mixed. A few users also reported problems with subscriptions and slow response times from customer support, though this appears to be an isolated experience compared to the majority of positive feedback regarding support.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting prompt, helpful, and... See more

Product

Reviewers mention positive feedback about product. Many customers are impressed with the product, especially... See more

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and efficiency.... See more

Response time

People report positive experiences with response times. Customers frequently praise the quick and efficient... See more

Service

Consumers find service to be positive. Many reviewers praise the fast, professional, and personalized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

FADR IS INCREDIBLE. FULL STOP. I WORK WITH HUGE ARTISTS AND WE CONSTANTLY USE FADR WHEN THE BEAT PRODUCER IS NOT AVAILABLE TO SEND STEMS RIGHT AWAY, BUT WE NEED TO GET TO RECORDING. THAT IS LEGIT AN E... See more

Rated 5 out of 5 stars

We use FADR for sampling purposes. Secondly to extract a vocal cleaner from a track or a specific sound and the result is valid. Extracts up to 16 stems + midi patterns. The midi patterns are correct... See more

Rated 5 out of 5 stars

I work as a full-time musician and music teacher. Fadr helps me a lot as it provides a wonderful stem splitting platform. I'm proud to be a premium user, as I can't get, for example, drums separation... See more

Rated 5 out of 5 stars

FADR.com is hands-down one of the fastest and most convenient platforms I’ve used. I had a question about a project and their customer service got back to me almost immediately — super friendly, super... See more


Company details

  1. Software Company

Written by the company

Fadr develops music making tools that amplify your creativity with technology. We think the role of technology in music is to give creators new sounds, textures, and workflows to paint with, never to replace artists. Regarding customer satisfaction, our support team works diligently every day to help people fix any trouble they have using our services. We've honored our guaranteed refund policy at every step. At the moment, we respond to every support request within 24 hours on business days, and often far faster. So if it looks like you have not received a response, please scan your junk/spam folders to see if your email client miscategorized it. Unfortunately, the issue with email spam filtering has inspired negative reviews that we are working diligently to address. Please never hesitate to contact us via https://fadr.com/contact.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

158 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Is Fadr just a hype?

After seen the ads in social media for a while i figured i'd give a try.
Uploaded a song to split up in stems.
All together it sounded right.
But when muting the tracks it just sounded weird. Turned out that the song wasnt properly split up.
Part of for example melody was in the drum stem. Part of bass was also in another one. Etc.
So to sum up it was just too much to hope for. It worked as i suspected. All the ads on Instagram etc. Yea. I would call i a hype.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

I reached out regarding their TOS and how it sounded like they could steal people's work and use it in any way possible. They reached out within 12 hours with a clear explanation that they would never do that and that they intend to change the wording regarding the section in question. They even got back to me super quick about a link that was broken. Not only do they offer a great service to artists but they value our business.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

FADR innovator for STEM audio production

We use FADR for sampling purposes. Secondly to extract a vocal cleaner from a track or a specific sound and the result is valid. Extracts up to 16 stems + midi patterns. The midi patterns are correctly labeled. The STEMS are clean and accurate to use in DAW. As a start up these people have done a great job so far. Offering AI based synth and drum machines is fun to experiment with and sometimes the results are amazing! Great work FADR!
Also not to forget: FADR is super customer friendly. Direct response to your question and immediate action to offer solutions. FADR: more than recommended! Grts. Pascal - Labelmanager GrandPrix! Records Belgium

3 May 2025
Unprompted review
Rated 5 out of 5 stars

Payment Problem Fixed

I thought I was signing up to pay monthly and received an annual charge. I contacted FADR. They got back to me right away, and the problem was fixed. They indicated it might take a couple of business days however it was taken care of later the same day (annual charge refunded and monthly charge came through in its place).

24 April 2025
Unprompted review
Rated 1 out of 5 stars

Moises is way better

Fadr sucks, it's super slow with every task, creating stems and also when you click into the song to solo out a stem to hear it (because they're not labeled correctly), you get the dreaded spinning wheel of death! Moises is better, you get what you pay for.

9 March 2025
Unprompted review
Rated 1 out of 5 stars

Fadr takes your money, delivers nothing, and does not respond

I have been charged for Fadr Plus (1 year), despite not receiving any clear information that my credit card would be charged when I confirmed my credit card without further summary of the purchase. After that, I tried to contact them through their contact function, without getting a response. So I gave up. Then I discovered that despite being charged for Fadr Plus, I still do not have access to Fadr Plus. So now I have paid for a one-year subscription without receiving any service. Again, I have tried to reach out through Fadr's messaging service for questions, but no response this time either. This is a pure scam company. Stay far away from this company if you don't want to lose money that you will never get back.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Software & Exceptional Customer Service

I had an excellent experience with Fadr software and their customer service team. Fadr is an incredible tool for music producers and DJs, it makes creating and manipulating tracks effortless, whether you’re extracting vocals, isolating instruments, or crafting unique remixes.

Beyond the software’s impressive capabilities, what truly stood out was their exceptional customer support. When my annual subscription automatically renewed at a time I didn’t want to renew, they promptly processed my refund request with professionalism and care. It’s rare to find a company that not only provides cutting-edge technology but also prioritizes customer satisfaction. Highly recommend Fadr to any music creator looking for powerful tools and outstanding service!

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Solid Engine & Support

Fadr has an excellent engine and processing software. Once tracks are submitted for stem processing it takes only a few moments until all is delievered in a perfect usable way.
Highly appreciated the support of fadr and help with mixing tool.
Recommended Service among the stem-extractors and channel dividers.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Successful support response

As i didn't notice that the renewal of the subscription was automatically, i ask kindly cancel subscription and get refund. I had a great experience with the support assistant that managed to reply me very quickly and satisfactory. Also the app development seems to be restless on the efforts to build something big.
looking forward to see the upcoming updates

14 January 2025
Unprompted review

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