Overall very good. The interface was simple and the communication about postage was very good. BUT once I got to the checkout there was hidden fees of shipping and duties that were far more than expec... See more
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Review summary
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The website was very easy to navigate, the products were easy to view - even without clicking on them, making browsing simpler - and the products are high quality and lovely to wear. My only issue is... See more
I got sent the wrong item and by the time it was delivered the item I wanted had gone out of stock. The customer service team in the chat was very helpful and sorted the situation within minutes reg... See more
I ordered my Ferrari cap on Monday and it was delivered on Wednesday - a great turnaround. I liked the easy access to their website and the ease of ordering. I wasn't expecting the £4.50 delivery ch... See more
Company details
Written by the company
Formula One (more commonly known as Formula 1 or F1) is the highest class of international racing for open-wheel single-seater formula racing cars sanctioned by the Fédération Internationale de l'Automobile (FIA). The FIA Formula One World Championship has been one of the premier forms of racing around the world since its inaugural season in 1950. The word formula in the name refers to the set of rules to which all participants' cars must conform. A Formula One season consists of a series of races, known as Grands Prix. Grands Prix take place in multiple countries and continents around the world on either purpose-built circuits or closed public roads.
Contact info
Touchet Hall Road Unit 61, M24 2FL, Middleton, United Kingdom
- +44 (0) 333.014.4538
- customerservices@f1store.formula1.com
- f1store.formula1.com
4.3
Excellent
6K reviews
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Came promptly and as advertised
Came promptly and as advertised, you guys always knock it out the park with merch designs!
20 August 2026
Good quality product to support my…
Good quality product to support my team, service was very good
21 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
When I opened up my coffee cup
When I opened up my coffee cup, it was broken ! It was for my husband’s and mine 57 wedding anniversary It was so important that I could surprise him for this. It’s ruined!
23 August 2026
Reply from Formula 1
We sincerely regret that the coffee cup arrived broken, which was probably caused while it being in transit. We understand how disappointing this must have been, especially given the 57th wedding anniversary and we are truly sorry that we ruined your surprise. We are committed to ensuring our products arrive in perfect condition.
After ordering I was kept up to date…
After ordering I was kept up to date with my order and it arrived on time and the quality is fantastic, everything official merch, love it , thank you
18 August 2026
Full of water a🥀
20 August 2026
Easy ordering.Delivery very quick.
20 August 2026
Reply from Formula 1
Hello dear fan, We're really sorry to hear your poor experience with our shipping services, we're working hard on improving our shipping speed for all of our fans. Please contact us on customerfirst@fanatics.com we hope to hear from you soon! Thank you for your feedback.
Reply from Formula 1
We are very sorry to hear your delivery has been delayed! Delays of deliveries are a thing we are currently working very hard on, so the expected and projected delivery and shipping days are met and get processed even faster than expected.
shipping package has problem
I brought 2 model, one has a broken front wing, one has a broken box. the shipping package is really poor
22 August 2026
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