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Ezilend Reviews 2,341

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and efficient approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the process is often stress-free and easy to understand. Many consumers express gratitude for the clear explanations and constant updates received throughout their journey.

What people talk about most

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication and... See more

User experience

People report positive experiences with user experience. Customers consistently describe the process as easy,... See more

Response time

Clients share positive opinions on response time. Many reviewers highlight the promptness of communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Billy S. was an outstanding loan broker from start to finish. He was professional, knowledgeable, and genuinely had my best interests in mind the whole time. He explained everything clearly, kept me... See more

Rated 5 out of 5 stars

Cindy was amazing, she was kind compassionate and helped us secure a car loan. Cindy explained everything thoroughly and made sure I understood exactly what was happening every step of the way. We are... See more

Rated 5 out of 5 stars

Excellent Service and Smooth Process! I had an amazing experience with Machiel Malan @ Ezilend They made getting my car loan approved so quick and stress-free. From start to finish, they were pro... See more

Rated 5 out of 5 stars

Excellent service from start to finish! Machiel made the process of applying for a car loan an absolute breeze. Explained every step in detail and gave constant updates on where the process was at. Ev... See more


Company details

  1. Non-Bank Financial Service
  2. Car Finance and Loan Company
  3. Finance Broker
  4. Financial Consultant
  5. Loan Agency

Written by the company

Ezilend is an Australian finance broker helping customers make loans simple, fast and stress free. Whether you are looking for personal finance, business finance, car finance, bike finance, caravan finance, boat finance, truck finance, equipment finance or debt consolidation, Ezilend connects you with real loan consultants who focus on finding a loan that suits your needs, budget and circumstances. Backed by over 30 years of finance experience and a large network of lenders, Ezilend aims to make the finance process easier, more personal and less confusing. Our team provides support from application through to pre-approval and settlement, with simple quoting, remote electronic signing and a focus on clear communication. Ezilend works with customers across Australia through local finance consultants and branch locations, giving borrowers access to personalised service no matter where they are. Whether you are buying your first car, upgrading a vehicle, purchasing a boat or caravan, funding equipment for your business, or looking to consolidate debt, Ezilend is here to help make finance feel easier. Apply online or speak with your local Ezilend consultant to get started.

EziLend - that's easy!

Written by the company

We're committed to our customers!
We have a longstanding commitment to treat our customers the way we would want to be treated, with respect, support, and kindness.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Michael again!

This is the third time I’ve engaged Michael for a personal loan and once again the whole process was fast and pain free. I cannot recommend him highly enough. Thanks again Michael.

11 December 2025
Rated 5 out of 5 stars

RELIABLE & FAST 🤩

One word, CINDY 👏🏽 She made the whole process smooth sailing and made sure I was taken care of from start to finish. Cindy honestly was the best, she made me feel comfortable throughout the whole process 🫶🏽

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Cindy!

Cindy was fantastic in helping me to get the finance I needed for my vehicle. She made everything super easy, and made sure to keep me updated through the process.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Awesome

We have been dealing with Katica for many years and wouldn’t go anywhere else.
Her dedication and experience is second to none,she really goes above and beyond.
Cheers Andy and Lynne

1 December 2025
Rated 5 out of 5 stars

Fast and easy staff!

This is the first time I’ve ever done any kind of Loan or financing but I can tell you (Machiel who was our consultant) from Ezilend made everything very easy and comfortable to understand we started the process on a Friday afternoon and by Thursday afternoon the following week we were approved and ready to pick up our new car, I am more than happy with the services they provided and I would highly recommend them to other people, especially if it’s their first time! Much appreciate you Machiel. Thanks again!

27 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience. Disgusting interest rates. Liars. Do not recommend this company.

28 November 2025
Unprompted review
Ezilend logo

Reply from Ezilend

At Ezilend we are proud to have a range of over 35 lenders in order to find the best approval for our clients. Loan approval interest rates vary from lender to lender depending on an applicant's profile and credit history. Whilst we strive to provide the best loans at the best rates and present those offers to our clients, there are some instances where our customers expectation cannot be met.

Rated 5 out of 5 stars

Adam was fantastic

Adam was fantastic – he really went the extra mile in trying to find me the best way and outcome from my finance solutions. He didn’t give up until he came to something that I was not surprised but over the moon and happy with the outcome in regards what rate I would be paying and how I was able to consolidate my credit card while still being able to get finance approved for my motorbike. Definitely a great surprise and a fantastic outcome for me.

24 November 2025

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