No shipping! Quick Delivery! Only wish UPS driver (not positive about which carrier) had delivered package to the door. Package left on front sidewalk, yes, but close to the road, probably 25' away... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was great! Price, fast free shipping and variety. The only thing I wish the company would offer or request from the various vendors is the national rebates that are available to customers... See more
Company replied
Heard good things about EZContacts and would say I am overall a satisfied customer. Their prices are very reasonable and competitive, just be aware that there can be a bit of a delay in shipping out o... See more
Company replied
SERGIO was amazing with his calm patience during my purchase of RAYBAN PUFFER black sunglasses with ultra black lenses size 50. He answered all of my questions and was very professional. Called back... See more
Company details
Written by the company
EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses. Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place. And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names. Whether you need advice before you place your order or require assistance on a current order, EZContacts opticians and helpful staff are here for you through the entire process. Moreover, at EZContacts we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses. Please visit EZContacts.com for more information. Thank you
Contact info
2 BERGEN TPKE UNIT 104, 07660-2390, RIDGEFIELD PARK, United States
- 7182172020
- help@ezcontacts.com
- ezcontacts.com
4.0
Great
47K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not impressed
Not impressed! Frames, no prescription, said ships same day. Ordered on the evening of the 4th, so expected them to go to the shipper on the 5th. All they did was create a label. The carrier did not take possession until the 6th. Shipped from Northern New jersey, to Northern New jersey, and it's the end of day on the 8th. Still no glasses.
8 May 2026
Reply from EZContacts.com
Thank you for your feedback. We are sorry for any frustration caused and appreciate you sharing your experience.
To clarify the fulfillment timeline: our “ships same day” policy applies to orders placed before 3:00 PM. Since this order was placed at 8:11 PM, it was processed the following business day, which is standard for after-hours orders.
In addition, the selected shipping method for this order was 5–7 business days, and the package was delivered within that selected timeframe.
We also want to clarify that “ships same day” refers specifically to when the order is handed off to the carrier, not the final delivery date, which depends on the chosen transit service.
We understand how these timelines can feel confusing, and your feedback is appreciated as we continue working to improve clarity around shipping expectations.
Easy to order, reasonable price, quick delivery
I was unable to find the travel contact solution that I needed. The usual places I shop were out of stock. I found EZContacts and they not only had what I needed, but the price was fair and they didn't charge for shipping. My order came within just a couple of days.
6 May 2026
Fast and easy
8 May 2026
Excellent experience with EXContacts
Great prices, fast shipping for an excellent product. I will certainly do more business with EZContacts
4 May 2026
Reply from EZContacts.com
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction.
Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Easy online ordering
Easy online ordering, verifying prescription, and fast shipping. Thank you.
7 May 2026
Great service all around !!
8 May 2026
I did order the item before and they…
I did order the item before and they treated me good. When item ordered it was easy and fast delivery.
8 May 2026
Once you figure out how to get in not…
Once you figure out how to get in not your fault I'm a little slow on computers . It's pretty easy to do know just waiting for order to arrive. Hope it goes well.
8 May 2026
Reply from EZContacts.com
Thank you for reaching out and providing feedback. We're always working to improve the user experience, and your insights are valuable as we strive to ensure continued customer satisfaction.
Please don't hesitate to reach out to us at any time should you have any further questions or issues.
Sergio was great and helpful!
7 May 2026
Unprompted review
Rebate offers would be nice added touch
Everything was great! Price, fast free shipping and variety. The only thing I wish the company would offer or request from the various vendors is the national rebates that are available to customers of optical stores.
8 May 2026
Reply from EZContacts.com
Thank you for your feedback. We’re glad to hear you were happy with the pricing, fast free shipping, and product selection.
We also appreciate your suggestion regarding national rebate offers. That’s a thoughtful point, and we understand how helpful rebates can be for customers comparing options across optical retailers. We continuously work with our vendors and partners to improve overall value, and feedback like this is helpful as we evaluate additional savings opportunities.
Thank you again for taking the time to share your experience.
Much less expensive
Much less expensive, fast shipping and fast delivery. Everything was great!
8 May 2026
Unprompted review
Ordered a pair of sunglasses >1 week…
Ordered a pair of sunglasses >1 week ago and they have not even been shipped yet because Ezcontacts never had the glasses they sold to me in the first place. They are now guiding at 3-7 business days for them to potentially receive them and who knows how long for then to get to me. So 3-4 weeks at a minimum just for a simple pair of sunglasses that I have already paid for. Not worth the hassle.
8 May 2026
Unprompted review
Reply from EZContacts.com
Thank you for your review. We sincerely apologize for the delay and understand your frustration regarding the backorder of your glasses.
Please know that we are actively monitoring the order with the manufacturer and doing everything possible to have it fulfilled as soon as possible. We truly appreciate your patience and understanding while we work through this unexpected delay.
If there are any updates available, we will make sure to notify you right away.
1.5 months for 1 pair
Waited 3 weeks for glasses because the company was on “holiday”. They didn’t fit. Sent them back, got an email it was received a week later and they were processing my credit, since I only asked for an exchange. After a week an a half for waiting for the credit I called in. The person on the other line asked me if I wanted the funds returned and I said no I asked for a store credit (how did she not know that when that’s what I specially clicked during the return process). I got my store credit immediately. After I ordered glasses I waited 9 days while they were “processing”. I called them and was told there was an issue sending them to the lab so they didn’t send them until 8 days after order was placed. It’s now a month and 2 weeks since I placed my first order and I just want my dang glasses. Worst online eye glass company ever. Go to warby Parker or glassesusa for quick and seamless online glasses ordering.
31 March 2026
Unprompted review
Reply from EZContacts.com
Thank you for sharing your experience. We are truly sorry for the frustration and inconvenience this delay has caused, especially after waiting so long and just wanting to receive your glasses.
One of our supervisors reached out to personally review the situation and shared an update that your prescription lenses are scheduled to complete lab production very early next week and will ship immediately after. To help make up for the delay, we have upgraded your shipping to FedEx 1–2 business day delivery at no additional cost. Once your order ships, you will receive tracking information by email so you can stay informed every step of the way.
We genuinely appreciate your patience and understand how important it is to receive your glasses without further delay. If there is anything else we can do to support you, please let us know.
Good quality frames
Good quality frames, Packaged very well, highly affordable, arrived quickly! Thank you
29 April 2026
Fast delivery
Good communication, fast delivery.
But I had to re-enter all of my contact/shipping/payment info , which used to be linked to my email.
This made the ordering process more tedious than in the past.
6 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.