Eyekeeper Reviews 

782
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 184 reviews, reviewers had a great experience with this company. Satisfied customers frequently praise the exceptional overall quality, comfortable daily fit, and stylish appearance of the reading glasses available on the platform. Many people also appreciate the helpful customer service representatives who quickly resolve product concerns and ensure that replacement packages arrive safely. However, some people mentioned that delivery times can sometimes be quite long and delayed depending on the international shipping origin. Others noted that certain frames experienced unexpected durability issues, including broken connecting mechanisms or loose components after brief periods of regular daily use.

What people talk about most

Product

Consumers find product experiences to be mixed, as many reviewers praise the awesome reading quality, wide... See more

Quality

Users describe ambiguous interactions with quality, noting that some items are well made, durable, and... See more

Order

People report ambiguous experiences with order, noting that while some consumers received their items quickly... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that while some orders arrived promptly as... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful support teams that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My favorite glasses are wonderful. They look good on me and more importantly they sit light on my face. Un fortunately, because they are so light, they are easily broken. This logical consequence s... See more

Company replied

Rated 4 out of 5 stars

Good pair of eyeglasses. Would like to have more magnification choices. Sunglasses had to ship from China so took longer than other options but were of good quality once they arrived.

Rated 4 out of 5 stars

I bought 2 pairs of reading glasses with different corrections for each eye. The reading quality in each eye was awesome, however, the first set broke at the connecting mechanism above my nose.

Rated 4 out of 5 stars

Better than most every reader I have used, these are well made, comfortable, and they stay on your face. Had the delivery been a bit faster, I would have given them that fifth star. Highly recommended... See more


Company details

  1. Glasses Store
  2. also in
  3. Sunglasses Store

Written by the company

Find your favorite ready-made readers, prescription eyeglasses frames, bifocals, blue light blocking readers, progressive multifocus, transition photochromic glasses online !


Contact info

3.9

Great

TrustScore 4 out of 5

782 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.9

All reviews

(782)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shame they smell of "old tom cat!"

I can't fault the service received from this company. The glasses were delivered quickly and of a reasonably good quality considering the price.
My only gripe is that the material they make the glasses from, smells strongly of "old tom cat". I've tried giving them a wash but the smell persists! I just hope it eventually wears off!

16 November 2025
Unprompted review
Rated 3 out of 5 stars

Quality control needed

I ordered reading glasses with different focus lenses. The glasses are very cheap, but they sent part of one order incorrect, and one of the glasses has already started to come apart.

27 September 2025
Eyekeeper logo

Reply from Eyekeeper

Dear Customer,
We apologise for the unpleasant shopping experience.
We have contacted you via email to communicate with you about this issue.
You can also contact us by email support@eyekeeper.com.
We look forward to your reply.
Have a nice day!

Kind regards,
EYEKEEPER

Rated 2 out of 5 stars

Don’t buy screwless!

I absolutely love these packs of 6 glasses & they usually last a long time but twice now the option was limited to the screwless ones which, of which on the first order,( the problem being that they became very loose & fall off) I put it down to something that I must be doing or a bad batch but unfortunately after 2-4 weeks after purchase of a 2nd pack of 6, despite alternating them have become too loose again & are unwearable. I am at home every day & I really look after these glasses and use them only for reading. I usually purchase 1x set of 6 per year roughly & have been doing so for a number of years, however I’ve already purchased 12x pair and am down to 2 pairs that are still useable. It’s really disappointing. I will however only purchase the metal screw types in the future.

30 September 2025
Eyekeeper logo

Reply from Eyekeeper

Dear Customer,
We apologise for the unpleasant shopping experience.
We have contacted you via email to communicate with you about this issue.
You can also contact us by email support@eyekeeper.com.
We look forward to your reply.
Have a nice day!

Kind regards,
EYEKEEPER

Rated 2 out of 5 stars

Glasses strength is not right and too strong Left is blurry

Glasses strength is not right and vision is not clear and i am quite uncomfortable with the glasses. I absolutely cannot use these and I believe the prescription i asked for is WAY off.

30 September 2025
Eyekeeper logo

Reply from Eyekeeper

Dear Customer,
We apologise for the unpleasant shopping experience.
We have contacted you via email to communicate with you about this issue.
You can also contact us by email support@eyekeeper.com.
We look forward to your reply.
Have a nice day!

Kind regards,
EYEKEEPER

Rated 5 out of 5 stars

Hi My order came as usual but not been…

Hi My order came as usual but not been able to use the main pair of specs.. However Eye keeper were very quick to get back to me to help out and find out what went wrong.
i must say i have bought a few pairs of glasses now and have all been great

27 September 2025
Eyekeeper logo

Reply from Eyekeeper

Dear Customer,
We apologise for the unpleasant shopping experience.
We have contacted you via email to communicate with you about this issue.
You can also contact us by email support@eyekeeper.com.
We look forward to your reply.
Have a nice day!

Kind regards,
EYEKEEPER

Rated 4 out of 5 stars

Good but not my fave.

My favorite glasses are wonderful. They look good on me and more importantly they sit light on my face. Un fortunately, because they are so light, they are easily broken. This logical consequence seems like a fair trade off to me. They're inexpensive. I'll order more. this time they did not have my favorite in stock. The similar styles are not as suitable.

1 October 2025
Eyekeeper logo

Reply from Eyekeeper

Dear Customer,
We apologise for the unpleasant shopping experience.
We have contacted you via email to communicate with you about this issue.
You can also contact us by email support@eyekeeper.com.
We look forward to your reply.
Have a nice day!

Kind regards,
EYEKEEPER

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