Eyecollective Reviews 38

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, helpfulness, and professional demeanor, making their visits pleasant and informative. The service provided is frequently described as excellent, with many appreciating the thorough eye examinations and clear explanations of results. Reviewers also highlight the great selection of frames and the assistance received in choosing the right pair, contributing to a smooth and satisfying overall experience. However, some people mentioned dissatisfaction with staff, citing instances of rudeness and issues with data provision, which led them to seek services elsewhere.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the excellent and professional assistance... See more

Product

Customers had positive experiences with the product, highlighting the great choice and wide variety of frames... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wythall store staff are always friendly and approachable. My appointments always run on time and my results are always explained clearly. Great communication with letters, texts and phone calls. Would... See more

Rated 5 out of 5 stars

I have popped in today in Harborne the Eye Collective and I request to ajuns my glasses. The team have been very helpful and professional. Thank you The staff!

Rated 5 out of 5 stars

I went to the wythall practice last week and was greeted apun arrival, the whole experience was fantastic from start to finish. I would highly recommend. Thorough sight test and great choice in fram... See more

Rated 5 out of 5 stars

Excellent service from this Opticians in Harborne. Friendly staff, good choice of glasses and very professional. Good value overall. Will definitely use again and would recommend to friends and fami... See more


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store

Information provided by various external sources

The Eye Collective is a group of independent optical practices in the West Midlands. Previously called Jaffer Group.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

38 reviews

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Rated 5 out of 5 stars

Always an exceptional experience here

Always an exceptional experience here! The staff are excellent and deliver such a friendly and personal service. The opticians are thorough and myself and my children have always felt comfortable and well looked after by everyone. Can’t recommend highly enough!

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Thorough and friendly service

Had an eye test for myself and my 8 year old daughter with the optometrist Lubna and was really impressed with the service provided. She was thorough, explained everything as she went along, discussed any concerns I had and was fantastic with my daughter. Would highly recommend The Eye Collective and will definitely return when our next tests are due. Thank you

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Eye test

I attended for an eye test and saw Pavandeep Sahota. I would like to thank him for a very thorough assessment. He explained the scans I had and what my prescription meant. The store staff were friendly and helpful. The eye collective store Selly Oak is professional and tidy.
Thank you
I look forward to seeing you for my next eye test.

Sharanjeet Kaur

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from this Opticians…

Excellent service from this Opticians in Harborne.
Friendly staff, good choice of glasses and very professional. Good value overall. Will definitely use again and would recommend to friends and family.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

I brought my mom for an eye test

I brought my mom for an eye test in Harborne Eye Collective and the staff were very accommodating. My mom is in a wheelchair as her mobility isn't the best. They helped her get in with the ramp and were all very kind to her. The team brought frames over to her to try on so she didn't have to move around much. They were honestly LOVELY! Would highly recommend them to anyone who needs an eye test!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

The staff at Eye Collective Harborne…

The staff at Eye Collective Harborne are extremely helpful, knowledgeable and friendly.
It was my first time here and won't be my last! Lubna the optician gave me a very thorough eye exam and Molly, Lori and Hasan helped me choose lovely frames and appropriate lenses.
I would highly recommend.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Was my first time trying this Opticians…

Was my first time trying this Opticians in Harborne. The staff were very attentive and helped with every need I had. Helping find a frame that fitted well. Thank you Molly,Loredana and Hassan for the help! And thank you Lubna for the very detailed eye test!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic!

I went to the wythall practice last week and was greeted apun arrival, the whole experience was fantastic from start to finish. I would highly recommend.
Thorough sight test and great choice in frames.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Eye Test

I had an eye test with Lubna and she was very professional. It all went smoothly. The staff were also really friendly and created a welcoming environment.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely staff

Everyone here was so friendly and nice. There is also a wide variety of frames to choose from which is always a plus. Molly is so helpful and made me feel very comfortable.

20 May 2026
Unprompted review

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