Eyecandys Reviews 

477
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Normal and I got my contacts like expected. I have astigmatism so it took longer to make but they send emails updating me. I highly recommend the yearly ones. I have dark eyes but the ones I got made... See more

Company replied

Rated 5 out of 5 stars

I use to wear colored contacts in high school (100 years ago) and was so excited when a co worker told me that she purchased from eye candy’s website WITH her prescription. I was a little skeptical i... See more

Company replied

Rated 5 out of 5 stars

The contacts I ordered (Acuvue Define Moist - Vivid Choco) are absolutely stunning. Despite the fact that I had an international order, the shipping was faster than expected and everything came in per... See more

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Rated 5 out of 5 stars

I own about 7 pairs of brown color contacts from 3 different companies. The ones I got here are by far my favorite. I think they reason is the colors they use mimics natural eye color. Our eye colors... See more

Company details


Contact info

3.9

Great

TrustScore 4 out of 5

477 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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3.9

All reviews

(477)

31 reviews in the last 12 months

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Rated 1 out of 5 stars

This company is a scam

This company is a scam, don’t order from them. I’ve been waiting almost a month for a refund and nobody from support will answer emails and all they’ll send is a fake refund invoice without giving my money back. I’d advise you use a reputable company instead of getting robbed by Eyecandys.

27 April 2023
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Dear,

Thank you for your review!

Can you please provide your order number or your e-mail address so I can double check if the said refund was processed from our end.

We apologize for this experience.

Rated 5 out of 5 stars

This is your sign to purchase eye candy contacts

This is my 3rd purchase from eyecandys. I have been wearing contacts for over 25 years. I CANNOT EXPRESS ENOUGH- how much I love eye candy contacts. They are so comfortable, I forgot I'm wearing them. I can go all day without eye irritation. I also love the wide array of colors. I have light green eyes, and I love wearing different shades of their blues. It gives my eyes just the right amount of blue hue. They look so natural. My husband loves them, he said my eyes look like the sky. Also, shipping is very fast. Usually 5 days to my door. They are packaged in adorable safe little reusable and eco friendly GLASS containers. Eye candy has a loyal customer for life. If you are looking for a sign to try eye candy's, THIS IS YOUR SIGN!

31 March 2023
Unprompted review
Rated 5 out of 5 stars

I love the fast shipping but most…

I love the fast shipping but most importantly my contacts look great I was skeptical at first because I know that I have a astigmatism in one of my eyes and wasn't sure if my regular prescription would work, but I was surprised that I was able to see out of them but I wish I would have went to a half size prescription due to the astigmatism because I would be able to wear the contacts daily. which is why I would suggest going a half size up in your prescription if you have astigmatism for example if your prescription is 2.00 go 2.50 if you plan on wearing them everyday. Other than that I love them and will definitely purchase more.

3 March 2023
Unprompted review
Rated 1 out of 5 stars

Scammed out 40$

Scammed out 40$. Never received a refund like they said they would. Will be posting this everywhere so people know not to buy here.

10 February 2023
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Dear, we apologize for this experience. Please be advised that refund takes 1-2 weeks to be processed back to your method of payment.

Upon checking, your refund was just processed! The amount refunded should reflect on the method of payment used within a couple of hours.

Should you need further assistance, please do send us an e-mail to hello@eyecandys.com :D

Rated 1 out of 5 stars

Don't buy anything here. Scam!

Don't buy anything here.! My package never arrived what a scammmm.!!!

26 January 2023
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Yuli,

We would like to apologize for this inconvenience. Can you please send an e-mail to hello@eyecandys.com and one of our representatives will surely assist you with your concern. :D

Rated 5 out of 5 stars

Eyecandys rules

Excellent customer service for questions, friendly and prompt. Reliable and timely shipment. Don't be afraid to order overseas, lol this company is 100. Customer for my colored prescription lenses for 11+ years.

1 December 2022
Unprompted review
Rated 1 out of 5 stars

I had the worst experience with this…

I had the worst experience with this company. I have bought toric lenses from other places with no issue. But upon wearing Eyecandys toric lenses, they burned, pricked, and stinged my eyes so bad. For hours, my eyes were bloodshot, puffy, and red. Because of this, the company issued me a store credit, which I accepted at first. I put the contacts away and told myself I would try again another day. Another day comes, I try to wear the contacts again, only to see that keeps moving out of my pupil. I take them out to find TEARS in the lenses. My eyes got puffy and swollen once again. This time, I emailed back requesting a full refund to my bank account. I do not want store credit, or to ever purchase from your site ever again because this is dangerous to my health. You can cause severe damage to your eyes having tears in contact lenses!! I emailed three times, and got no response after asking for a full refund to my bank account. Not only did the contacts rip after two tries of wear, they hurt my eyes badly. Customer service was no help. My order number is EC153613, and I am requesting a FULL REFUND to my original payment.

23 December 2022
Unprompted review
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Reply from Eyecandys

Hi Syeda, We apologize for this experience. We issue store credit because you requested for one. The tears could have happened due to improper handling as well as it’s very rare that they just magically break in the eye. In any case, we are happy to offer a refund as part of 30d guarantee.

Rated 1 out of 5 stars

It took about 45 days to receive my…

Eye Candy is a spectacular company. Try it out.

31 December 2022
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Dear, I think you are referring to a different company. Please be advised that we are an online contact lens store and we do not sell any lighting equipment of some sort.

Rated 1 out of 5 stars

I assume they are scam.

I assume they are scam.
I bought Acouve true eye contact lenses ($266.87) on November 8th and contacted them on November 16th to ask when I could get the tracking number and package.
I was told that they emailed me on the 14th that the lenses I ordered were out of stock, but I missed that email. To be honest, I was expecting the package have already departed.
Reluctantly I requested full refund of my order on 17th and but my transaction statue on paypal still not canceled until today November 23rd.
I had to claim a refund via paypal because I was afraid I wouldn't be able to get a refund.
It is very annoying that I have to keep worrying about the refund. The worst online store ever.

7 November 2022
Unprompted review
Eyecandys logo

Reply from Eyecandys

Hi Dear,

Thank you for your review.

We apologize for this experience.

Please understand that once there is an out of stock item, we cannot send out your order. The out of stock notification e-mail was sent in a timely manner (may we suggest checking your spam folder).

As for the refund, you we're advised that refund can take 1-2 weeks depending on the method you used. Upon checking, you requested your refund last November 18 and was processed November 24 (way within the allotted time frame)

Rated 5 out of 5 stars

Sublet and beautiful

When buying eyecandy contacts delivery was really fast which was perfect for me. I was looking for a sublet change for my dark brown eyes and found it left me feeling comfortable and happy.

11 November 2022
Unprompted review

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