Express Oil Change & Tire Engineers Reviews 40,085

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,790 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting exceptional customer service. Many people appreciate the efficiency and ease of the service provided, noting quick turnaround times and a smooth overall experience. Reviewers also commend the convenient locations and the competitive pricing, which some found to be even better than other places. However, some customers also noted issues with the service, including instances of improper repairs leading to further problems or a lack of transparency. A few other people also felt that the customer service had declined, citing long wait times without communication or rude staff interactions.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional,... See more

Location

Users describe positive interactions with various locations. Many customers praise specific branches, such as... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness and... See more

Price

Reviewers mention ambiguous feedback about price. Some customers found pricing competitive, fair, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a blowout on our trip, Carlos and Yovany got us right in and on our way in 45 minutes. They were very professional and accommodating. Thank you guys, you turned unpleasant situation into a pleas... See more

Company replied

Rated 5 out of 5 stars

I recently went to Express Oil Change in Kingsland, GA for an oil change on my 2004 BMW 325i. I usually take my car to a mechanic, but decided to try them this time—and I’m glad I did. Tristan took... See more

Company replied

Rated 5 out of 5 stars

Dallas at the Niceville, FL location is always kind and very helpful. His customer service is top notch and always goes above and beyond to help the customer. It’s nice to have someone like this helpi... See more

Company replied

Rated 5 out of 5 stars

My daughter’s car was leaking oil after having her oil changed at another place. I brought it here and the mechanics were so nice and helpful and got us all fixed up! They even gave my dog a treat whi... See more

Company replied


Company details

  1. Oil Change Service
  2. Auto Air Conditioning Service
  3. Auto Repair Shop
  4. Brake Shop
  5. Car Inspection Station
  6. Tire Shop

Written by the company

Express Oil Change & Tire Engineers is the preeminent automotive service provider in the United States with over 300 locations. Throughout our history, our oil change process has been refined to give our customers the quickest oil change around, while still providing the highest quality service and premium vehicle maintenance checks. Come visit us at an Express Oil Change location in your city today!

A True One-Stop Auto Shop

Written by the company

🤝Integrity, ⭐️Quality, 😊Friendliness
At each of our 300+ locations nationwide (and growing!), and since our first store opened in 1979 in Birmingham, AL, one thing has never changed – our promise and commitment to our customer – to provide the highest quality products and services, quickly and conveniently, in a superior environment by a friendly, professional staff.
Signature 10 Minute Oil Change
During our signature 10 minute oil change, our certified technicians will also perform a complimentary 20-point vehicle inspection to ensure your safety once you're back the road - and you get to stay in your vehicle!
ASE-Certified Mechanics
At all of our locations, high-quality car care is a top priority. That’s why we employ ASE-certified technicians, trained to provide total car care using premium parts and state-of-the-art equipment!
Comprehensive Tire Protection Plan
Our Tire Protection Plan covers your tires against road hazard damage, and includes: Free Road Hazard Replacement, Flat Tire Changing Assistance, and Free Flat Repairs.
Special Financing
Get 6 or 12 months financing on purchases of $199-$749.99 (6 months) or $750+ (12 months) made with your Express Card!
Tuesday is Ladies Day
Ladies receive $5 off any oil change, and 10% off any mechanical service (excluding tires), every Tuesday at all of our locations!

60-Day Tire Guarantee

Not 100% satisfied? We'll replace them!

Not 100% satisfied? We'll replace them!
MICHELIN® passenger or light truck tires are backed by the MICHELIN® Promise Plan™. If you’re not 100% satisfied, bring the tires and original receipt back to the place of purchase within 60 days for a new set of tires!

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

40K reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Expert Care, Done Quickly

I’ve been to my fair share of service centers, but the experience here was truly top-tier. From the moment I pulled up, Logan and his team were professional and welcoming. What stood out the most was the honesty. They didn't try to upsell me on a dozen "urgent" items I didn't need. I paid a fair price for the service and was treated with honesty and integrity.

17 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

I had a great experience

I had a great experience!

Im moving from Florida to Tennessee and My truck broke down here in Trussville AL at the gas station across the street from the service station.

Employee Ron made 3 trips to figure it out. He put fuses in and jumped my truck and got it started. He was so kind and so thankful they didnt turn me away.

1 May 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Dallas at the Niceville

Dallas at the Niceville, FL location is always kind and very helpful. His customer service is top notch and always goes above and beyond to help the customer. It’s nice to have someone like this helping during a time of need and seems like the right person to trust when it comes to auto repairs and maintenance. I’m grateful for this kindness :)

28 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

The best!

These guys are the best! Always quick service plus good deals. Miguel is super and just happens to be there every time I come 👍 🙂 see you again in 6,000!!

1 May 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 1 out of 5 stars

I stopped for a quick oil change and…

I stopped for a quick oil change and the tech threw away the plastic birdcage that holds my oil filter. I did not find that out until the oil pressure light came on and luckily another shop had the knowledge to take their time and look. This is a catastrophic alarm in my car. I took it back and the tech said it was fine, he rinsed the engine and said drive it for a few days.

Do not take your vehicle to this location, this is the second car I’ve taken in for an oil change and something catastrophic has happened immediately after. Call it bad luck or maybe the B team was working that day. But beware!

24 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

We never like to see a customer leave unhappy, and we are so sorry for your experience! Our main focus is making sure you leave satisfied, and it looks like we missed the mark this time. Please visit www.expressoil.com/contact/ and share your contact information as well as the details you provided here. We want the chance to work with you to resolve any issues you may have. Thank you!

Rated 5 out of 5 stars

I stopped there and asked if they could…

I stopped there and asked if they could replace my taillight bulb the tech took my keys and quickly repaired it and didn’t charge me thanks for the wonderful customer service

29 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Excellent customer service

Great customer service, everyone there is very friendly and helpful. Eric was very kind and went into detail on what I needed. This is honestly the best and efficient company that I’ve ever been to.

24 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Jackson my service technician at #119…Hwy. 280 Birmingham Al

Jackson my service technician at #119 Express oil change Tire Engineer did a great job Jackson was very polite & courteous ask good questions about maintaining my vehicle discuss every step of my service discuss upcoming services my vehicle will need/ complimented me on other services that I previously had on my vehicle Service my vehicle in a timely manner He was very focus on completing services on my vehicle Thank you Jackson

29 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

I have been taking my vehicles to the…

I have been taking my vehicles to the store located in Virginia Beach area for a while. The last two times a gentleman by the name Pete greeted me. He explained everything to me and was very helpful when I asked questions. From here on I will be looking for Pete- very nice gentleman.

21 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Was at the shop in Pendleton

Was at the shop in Pendleton, SC and my guy Keith was awesome! Great customer service. Highly recommend

30 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Bailey and the crew are very polite and…

Bailey and the crew are very polite and intelligent young men. They have you in and out without hassle. My kind of drive through. Thanks guys! I'll be back to see you soon. With vehicle number 2. Keep up the good work 💪.

29 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Transmission Drain and Fill

Tony, Jack, and Tyler M. Drained and filled my Transmission fluid when a competitor told me earlier in the day that they didn’t know how to do it. Thanks so much for the service.

30 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Quality Shop, No Hassles

This store only does repairs you authorize. They are straight forward. They don't pressure you into anything. They try to have you out of the store as soon as they are able.

22 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

The Reg customer

What made my visit great was the wait time. Every time I go to the Westmont location, they are friendly and they are fast. They top off fluids and they take the extra time to explain things that need to be done. I love that part, because I'm not a car guru.

29 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Very professional and helpful

My daughter’s car was leaking oil after having her oil changed at another place. I brought it here and the mechanics were so nice and helpful and got us all fixed up! They even gave my dog a treat while we waited! I felt very comfortable there and will definitely be going here for other cars and other services. Very professional and helpful!

29 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

The associates and the customer service…

The associates and the customer service they exude is what makes me go back. Tom in the Oil Section is amazing and always so nice, professional and thorough. His team is amazing. I've been going here ever since they opened this location and even though I have moved to the city, I always come back here. Not once have I ever had a bad experience. This time I went in for an alignment and had the pleasure of meeting and working with Brad. Same experience as I always have here - Top Notch! Thank you to this wonderful team they here at this location. If I could give you 100 stars I would. You guys are rockstars!!!!

29 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

It’s always a pleasure seeing you! One of our top priorities is to provide the best customer service around and we’re happy to hear your positive experience! See you down the road!

Rated 5 out of 5 stars

Pensacola, Florida

6200 N 9th Avenue, Pensacola, FL
I want to brag on these guys!! Always, always so friendly and courteous! I totally trust them. Been going to this Express Oil for 10 years...won't go to another! Sylvester has always been especially nice, very helpful, and friendly. Thanks guys!

28 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 5 out of 5 stars

Yohan at #19 Drake Ave did an…

Yohan at #19 Drake Ave did an incredible job! Friendly, fast and knowledgeable. Thank you!

28 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for the positive words! When our customers are happy, we’re happy. We look forward to doing business with you again in the future!

Rated 5 out of 5 stars

Corey Hubbard has been taking care of…

Corey Hubbard has been taking care of our fleet of trucks for years. Always honest and gets our trucks back on the road fast

28 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

Thank you for trusting us with your vehicle's maintenance needs and making us your shop of choice! We appreciate your business and thank you for taking the time to share your experience at our shop!

Rated 1 out of 5 stars

I went for an oil change two weeks ago

I went for an oil change two weeks ago, where they charged 75$ which they did a horrible job. They didnt fill the car fully with oil, which led to my car making weird sounds. The car had one quart less of oil.

10 April 2026
Unprompted review
Express Oil Change & Tire Engineers logo

Reply from Express Oil Change & Tire Engineers

We are so sorry that you’re disappointed with the service you received. We’ll promptly address these concerns with our team and work to prevent dissatisfaction like this in the future. We value your feedback and hope you’ll consider doing business with us again!

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