Express Medicals Plc Reviews 

2,881
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 827 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlighted the exceptional customer service, noting that staff members were professional, explained procedures clearly, and ensured a comfortable experience. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, making appointments stress-free and comfortable.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting it as professional, efficient,... See more

User experience

Customers had positive experiences with user experience, consistently reporting a smooth, comfortable, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism and helpfulness... See more

Location

Reviewers highlight positive aspects of location, with many finding the places easily accessible and ideal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Annual rail industry medical. Always a tense occasion. Was met by my nurse, Amber H for the procedure. They were courteous and welcoming. They then went on to explain what the medical entailed. Taki... See more

Rated 5 out of 5 stars

The examiner was very well presented and spoke clearly with great diction. She made me feel welcome and not pressured while explaining everything in depth so that I fully understood what was happening... See more

Rated 5 out of 5 stars

Saw Lee today, cheerful and friendly as before despite the heat in the building. Put in the extra effort to fit me in despite an admin error where I was booked in at the wrong clinic. Only issue was t... See more

Rated 5 out of 5 stars

Great set up the lady who did my medical was amazing friendly made me feel welcome and relaxed. I would recommend this medical centre to other s would like to say thank you again Would be nice to... See more


Company details

  1. Occupational Health Service
  2. Drug Testing Service
  3. Mental Health Service
  4. Occupational Medical Physician
  5. Occupational Safety and Health
  6. Physician Referral Service

About Express Medicals Plc

Written by the company

Express Medicals logo

Express Medicals is a leading provider of drug and alcohol testing, occupational health services and wellbeing at work.

Occupational Health
Drug & Alcohol services
Workplace wellness

Contact us button

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,881)

714 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good medical

Very efficient and thorough and Laura was really good and made me feel at ease through the medical

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Very professional person

Very professional, and didn’t just rush through the medical took time to listen and even offered advice on some issues, and had a very down to earth attitude on 1to1 conversation, and certainly made me feel at ease taking the medical , highly Rate Jenny as a friendly helpful person.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Amber H was absolutely fantastic

Amber H was absolutely fantastic. Extremely informative and made me feel very much at ease throughout each stage of the medical. She explained everything so clearly and was so kind and smiley. A fantastic experience for what can be a daunting time. Thanks for all you help Amber.

Arran.

20 May 2026
Unprompted review
Rated 5 out of 5 stars

What a great person Alex is

I’ve had multiple medicals with medical express and I can say this most recent medical was the best one yet, Alex at Milton Keynes was so down to earth and very inviting. I hope to have Alex again next time I attend the centre

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Jenny is a legend

Jenny is a legend, looked after me and explained bits I was curious about. Never made me feel anxious or embarrassed about any of the procedures and was very professional.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a nice service

Had a nice service, even though I arrived earlier I still got served early. No time was wasted and the results came out on time

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I had the privilege of being tested by amber at the derby branch she made me at ease made it quite enjoyable and explained everything so I had a good understanding

Highly recamend express medicals

14 May 2026
Unprompted review
Rated 4 out of 5 stars

Good experience overall

Good experience overall.
One blond lady from the reception looks not to happy, puffing constantly - maybe she had a bad day.
However, Marina was amazing 👏 🤩 and she wiped off my first impression. Very professional, deducated, polite and kind - amazing girl. She should be rewarded for making such a difference for that place. Well done Marina 👏 ✔️ keep doing you best work.

11 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look