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Express Insurance Reviews 

2,261
•
TrustScore 5 out of 5

4.8

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 227 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of use and straightforward process for obtaining and renewing insurance, often highlighting the competitive and reasonable pricing. Many appreciate the efficient service, knowledgeable staff, and the added value of extended coverage periods, making the overall experience positive and hassle-free. However, some people mentioned issues with limited coverage options for specific professions and a few found the online interface to be outdated. A small number of reviewers also reported difficulties with insuring multiple items, experiencing unexpected policy changes and increased costs.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, frequently describing it as easy,... See more

Price

Reviewers highlight positive aspects of price, often finding it competitive and reasonable, with some noting... See more

Service

Customers had positive experiences with service, consistently praising its efficiency, professionalism, and... See more

Subscription

People report positive experiences with subscription renewals, often highlighting the ease and speed of the... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I use Express Insurance for my business insurance. It's still the most competitive insurance brand I have found for professional indemnity. It's very easy to set up as well. I haven't had to make a... See more

Rated 5 out of 5 stars

As with any insurance renewals, I did my homework. Did the price increase? Did the coverage decrease as part of shrinkflation? No such concerns with Express. After being with them for more than 10 yea... See more

Rated 5 out of 5 stars

Easy links to site, helpful saving of prior information, easy navigation and secure payment screen. Great advance notice time frame and extra 2 months insurance for the price of 12 months - overa... See more

Rated 5 out of 5 stars

I was really impressed with Helena Goranitis, an Account Broker who checked a variation to a policy renewal with the underwriter in under 3 hours! Nice work team. Thanks for your service, it's a r... See more

Company details

  1. Insurance Agency
  2. Financial Consultant

Information provided by various external sources

At Express Insurance our aim is simple .... to provide small business operators with a streamlined online process for purchasing their insurance, quickly and easily whilst combining comprehensive cover at a highly competitive price.

Get your Insurance Quote and Buy Online in Minutes

Written by the company

Quote and Buy Online
• Get a Quote online in seconds without filling in lengthy forms. • Buy your policy in a few minutes, and receive your insurance Certificate instantly. • Choose to pay by credit card or over 10 months. • Get your Certificate of Insurance instantly upon payment

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(2,261)

213 reviews in the last 12 months

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