Very easy process to renew. Thankfully renewal came in just as I started to look elsewhere. If any later I would probably have gone elsewhere but, as it was, the renewal price dropped significantly fr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was straightforward to insure my scooter and at a reasonable price.I had a person dent and damage paint on a car in a car park about 4 years ago which I did not think was relevant to insurance on m... See more
Company replied
Excellent price, been insured with express previous years. Never had an issue but also never needed to claim. Great that you get european cover included
Company replied
Quick to get through on the phone ( a tad annoying after listening to all the pre recorded verbiage, you get transferred to Carole Nash and have to listen to it all again. However then all went well,... See more
Company replied
Company details
Written by the company
At Express Insurance services, we’re avid biking enthusiasts like you. We know that your bike needs specialist cover. And it’s that knowledge that has made us one of the UK’s established bike insurance policy providers. It doesn’t matter whether you use your bike to commute to work, relax at the weekend or get into some serious off-road action – we’ll help you get the right insurance to suit your needs.
Contact info
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Express bike insurance
Thank you for your fantastic feedback!
It’s great to hear that you’re so happy with our service. We really appreciate your support and are pleased to have you with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Express Insurance Services
Reply from Express bike insurance
Thank you for your lovely feedback!
It’s great to hear that you’re so happy with your insurance and the service you’ve received.
We really appreciate you choosing us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Express Insurance Services
All straight forward and uncomplicated .
You get to know what you need to know can't ask for much more
24 July 2026
Reply from Express bike insurance
Thank you for your fantastic feedback!
It’s great to hear that you got all the information you needed and found the process straightforward.
We really appreciate you taking the time to share your experience with us.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Express Insurance Services
Quick and easy
4 August 2026
Reply from Express bike insurance
Thank you for taking the time to leave a review. We’re pleased to hear you found the process quick and easy.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Express Insurance Services
Reply from Express bike insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you found our prices very competitive and that you found the online process easy to use.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Express Insurance Services
Reply from Express bike insurance
Thank you for taking the time to leave us a review.
We’re pleased to hear that you found our online application easy to use.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards,
Rachael @ Express Insurance Services
Reply from Express bike insurance
Thank you for taking the time to leave us a review. We’re delighted to hear that you found the process easy and our insurance good value for money.
If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out to the team, who will be happy to help.
Kind regards,
Rachel @ Express Insurance Services
Reply from Express bike insurance
Thank you for your fantastic 5 star review! We’re delighted to hear that you found the process easy and were happy with the price.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Express Insurance Services
Express assistant
Any thi g that helps get through the red tape is as easy as pie ,very good assistant very nice polite woman ,she sorted it for me was happy to carry on with express insurance company I will tell my friends thank you very much
4 August 2026
Reply from Express bike insurance
Thank you for taking the time to leave us a review.
We’re delighted to hear that our colleague was able to make the process easy and straightforward for you. It’s wonderful to hear you found her helpful, polite and pleasant to deal with, and that she was able to get everything sorted for you. We really appreciate you choosing to continue with us and recommending us to your friends.
If you have any further questions or need assistance with your insurance, please don’t hesitate to reach out.
Kind regards,
Rachael @ Express Insurance Services
The price was interesting but the…
The price was interesting but the telephone call was long and exhausting
9 August 2026
Reply from Express bike insurance
Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that our competitive pricing caught your attention, though we are sorry to learn that the subsequent conversation felt overly lengthy and taxing to complete. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Express Insurance Services
the price was good easy to setup
the price was good easy to setup. there just one thing
my insurance does not say if i can ride someone else bike.
9 August 2026
Reply from Express bike insurance
We are so grateful to you for taking a moment to share your feedback. It is wonderful to hear that you found our pricing highly competitive and that the initial setup process was completely straightforward. Regarding your query, we can confirm that this specific policy does not include cover to ride anyone else's motorcycle. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Express Insurance Services
I found it easy to set up this policy,
2 August 2026
Reply from Express bike insurance
We are incredibly grateful to you for taking a moment to leave this rating. It is wonderful to know that our registration process felt completely seamless and that you were able to arrange your new cover without facing any hurdles or complications. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Express Insurance Services
Reply from Express bike insurance
We are so grateful to you for taking a moment to leave this feedback. It is wonderful to hear that your experience was completely hassle-free and that you found our process incredibly swift to complete. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Express Insurance Services
Outstanding value & a simple purchasing…
Outstanding value & a simple purchasing experience on line.
4 August 2026
Reply from Express bike insurance
We are absolutely delighted by your review and appreciate you taking a moment to post it. It is wonderful to hear that you found our digital journey entirely hassle-free and that we were able to deliver such an exceptionally competitive rate for your policy. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Express Insurance Services
Reply from Express bike insurance
We are absolutely delighted by your wonderful feedback and appreciate you taking the moment to post this. Hearing that you received top-tier care alongside highly competitive rates makes us incredibly proud, and your willingness to endorse us to others truly means the world to our team. If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards,
Karl @ Express Insurance Services
I found your colleague very helpful 🌟🌟🌟🌟🌟
I found your colleague very helpful and professional I would no problem recommending yourselves as a provider.
7 August 2026
Reply from Express bike insurance
Thank you for your wonderful 5 star review! We're delighted to hear that you found our colleague helpful and professional. Providing a friendly and supportive service is something we take great pride in, and it's fantastic to know you would recommend us as a provider.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Express Insurance Services
Easy to arrange a quick 👍
31 July 2026
Reply from Express bike insurance
Thank you for your 5 star review! We're pleased to hear that you found it easy and quick to arrange your cover. We always aim to make the process as simple and convenient as possible for our customers.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Express Insurance Services
Reply from Express bike insurance
Thank you for your lovely 5 star review! We're so pleased to hear that you found the process nice and easy, and that you were happy with the price.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Express Insurance Services
Reply from Express bike insurance
Thank you for taking the time to leave us a review.
We're so pleased to hear that you were happy with our communication and the overall results. It's great to know you had such a positive experience.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Tahara @ Express Insurance Services
Poor, system glitches and cancelled policy
Bought the policy, sent the documents - hit numerous system glitches that left me unable to check the documents or verify my insurance details. Live chat/customer service was impossible - I had to escalate to Carole Nash their owner to receive support/the docs. Got the documents this morning finally so can use my vehicle, they've just sent me an SMS stating they've cancelled the policy because of a system error.
Edit - to clarify this is a development since my earlier complaint - you've done it again Michelle! I've contacted your livechat to pass this message on - please contact me to resolve and most importantly verify my insurance status.
6 August 2026
Reply from Express bike insurance
Thank you for reaching out and sharing your experience. I sincerely apologise for the issues you have encountered trying to access your policy documents and the unexpected cancellation message you received. I understand how frustrating this must be, especially after finally receiving the documents and wanting to use your vehicle.
I can see you have logged a complaint with my colleague, our complaints teams will be in contact once they have reviewed your concerns.
Should you have any further questions or need assistance in the meantime, please do not hesitate to contact us.
Kind regards,
Michelle @ Express Insurance Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.