Exploreoutdoors Reviews 

Update, I have received a very sincere email this afternoon from the MD offering to personally investigate the issue with my order and EO have also initiated a refund. It would appear that the item was not in stock at time of order and the system had not been updated, i.e. locked on 'processing'.

Placed an order for a North Face Thermoball Jacket for my wife on 9th October with 3 day delivery. Still no jacket and desipte numerous contact requests and emails, I have had no reply. The phone system is switched to permanent default answer message and therefore I have no idea of the status of my order or whether the company is actually still trading. The money was taken from my account at time of order and therefore the company is making money from customers on interest payments to their account despite not shipping any goods. Some customers are suggesting waiting months for refunds to be paid.

Great price and super speedy delivery. Delighted with my new purchase - thank you 😊

Ordered a North Face Thermoball Hoodie which I thought was priced excellent. Delivery was fast and I was well informed all of the way through the process. Very happy customer.

I ordered a ThermaRest NeoAir sleep mattress and it shipped and arrived within days. Can't wait to try it out!

I found explore outdoors excellent to deal with.
The product was well priced and arrived quickly.
There was an issue with the courier but that was not their fault and to be fair to EO their communication was excellent throughout.

So, I posted this review: "Same as everyone recently - have taken money in August, then said the item was unavailable but have not refunded me, despite regular promises to do so."
I would like to state that I have now been fully refunded, received an apology direct from the Managing Director of the company, and also a nice day pack as a good will gesture to compensate me for my frustrating experience with the original order. The company clearly does care about its image and is trying to make amends.

WARNING this company offers items on their website, takes the money immediately but does not have them in stock. They kept me hanging on blaming their suppliers for over a month. When I'd finally had enough and cancelled my order it took a further 10 days for them to return my money.
I purchased the same item from another online store and it came the next day! I recommend anyone to look elsewhere; I will never use this company again.

I found the company were fast at responding to my emails.

Ordered a North face Jacket for my son's birthday last minute and emailed to explain I would need the jacket as soon as possible as he was travelling within the next 3 days. My reply was instantaneous. I was very kindly offered express delivery at no extra charge so that my son could have his jacket in time. Website is super easy to use, customer service was excellent, jacket was perfect, son was very happy! Thank you Explore Outdoors I will definitely be shopping with you again.

FRAUD!!! FRAUD!!! FRAUD!!! SCAM< CHEAT, ROMANIAN THUGS, STAY WELL AWAY!!!!. Fraudster!!!. just show lower prices to rob the money and never honour the order. they are cheat and fraudsters. they do not have products and just cheat people by taking their money and never posting the orders. It is over 2 months that i bought a north fgace tervail hoodie for £144 and a moondogy jacket for my daughter for £93. That is it. they've taken the money and have completely now disappeared on me. There phone line is programmed to not answer and they don't bother replying email for refund request.

I ordered a North Face Rolling Thunder bag on the 24th July and waited two months for delivery. I used Trustpilot to highlight the issue and highlighted the lack of response and that they were either going out of business or a front and I was contacting the police. I did receive and immediate response on the back of this, and they then arranged to send my back for next day delivery at their own cost for it to arrive before my holiday for which I was grateful. They explained it was a pure mistake and that they just forgot. Everyone makes mistakes and the in the end I receive my bag, even though it did take 2 months to arrive.

Rubbish company - goods ordered and paid for on the 3rd September, still no sign on the 19/9. Don't answer the phone only deal by email. Avoid

Fantastic service - ordered North Face Rolling Thunder bag late Wednesday night and received just 2 days later on the Friday. You really cant get better than that. Brilliant - thank you.

There website is very easy to use no hassle orders can be made in seccands the payment went through in seconds. The only issues for me was the quality of packaging otherwise I would recommend to alll my friends

Going on holiday and at short notice I wanted to buy a new piece of luggage. Found the North face Rolling Thunder 30 at an incredible price on explore outdoors website. Contacted their sales team by email to find out if I would receive my order in time if I placed it today.
I was a bit concerned that they might not pick up on my email enquiry in time but didnt have to worry as Ade from their sales team replied within minutes. Realising that I was in a bit of a hurry, Ade offered to dispatch my order by express delivery same day. Now that's what I call customer service.

At the moment I am very concerned. I placed an order on 31 August, received confirmation email and then nothing? The Company do not answer the telephone and do not respond to emails either. I wish I'd paid more and shopped elsewhere.

I ordered a North Face insulated jacket on the 27th August via Paypal. I received an email confirming order the same day from Explore Outdoors as well as a confirmation of payment email from Paypal. I was away that week and expected to find the parcel delivered to me when I returned home that Friday, as nothing had been delivered I referred to the Explore Outdoors FAQ and checked expected delivery times etc. Since there was a Bank Holiday I decided to wait until the following Monday for the item. When nothing came to be delivered by then and no further emails. I looked online and became quite worried by the reviews. Normally I do my due diligence and check things look kosher; but as the shop came up on the recommended google shopping adverts and the website looked pretty reputable as well as having a physical store to buy from I was more than happy to make the purchase at the time. I sent an email to Explore Outdoors asking for dispatch/tracking confirmation and received an auto response email. I suspect from the content of the auto response email they perhaps experience a lot of emails wondering where orders are. I received a response no later than 24 hrs after I wrote to them explaining they had tagged a note on my order to say the item was delayed with the supplier and they were awaiting an update. I emailed back stating I hadn't received any information stating as such and would appreciate them cancelling the order and refund the monies back into my Paypal account. I received an email apologising and confirming this would be the case. I now have the refund back in my account. I have order the item elsewhere.

I think from what I have read I have been quite lucky to receive the after sales experience I have.

I would recommend people think carefully before making any purchase and it will maybe work out 50/50 for customers.

I would recommend Explore Outdoors be more explicit about stock levels and this may save them some embarrassment in the long run.

All in all; not a horrendous experience for me. A little annoying all round and some improvements to be made for customer service and general communication, but hopefully I will be enjoying a new jacket soon with or without Explore Outdoors "help".

I have nothing but good things to say about my experience. I am going on a trip this week and realised I needed new luggage. Not only did Explore Outdoors have the luggage I wanted at the lowest price, they were also able to quickly deal with my last-minute request and get them processed and shipped to me the very next day.

I will be returning for future outdoor goods. THANK YOU THANK YOU!!!

Quick delivery and best price around..I did an extensive google search! Product as described. Easy, quick and efficient.