Exploreoutdoors Reviews 

335
•
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

see my review in November. Still no response from Explore Outdoors so asked my bank to do chargeback, which was successful in getting my money back. Avoid this company, it looked too good to be true... See more

Rated 5 out of 5 stars

Explore Outdoors was amazing - I bought a last-minute Christmas present for my daughter - a North Face 30L suitcase ordered 19 December and delivered next day on 20 December, which was crucial as we w... See more

Rated 5 out of 5 stars

Have purchased two North Face jackets from Exploreoutdoors.co.uk over the past couple of months and the service has been efficient and exceptional. Cheapest prices on the web for both with plenty on h... See more

Rated 5 out of 5 stars

I Order a Rolling Thunder Black 30 L by internet to this excellent Shop .. I was a little bit afraid because I really need this bag for a christmas trip ... They perfectly managed my order a... See more

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4.1

Great

TrustScore 4 out of 5

335 reviews

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4.1

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(335)

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Rated 3 out of 5 stars

Beware of the 'Special Order'

Like many, I was caught up in the special order situation. I purchase a Northface Descendit jacket, which was £65 cheaper than in the shops. It turned out to be a special order but it this was not any where on the product page, so I was not made aware at the time that I purchased it. I waited 3.5 weeks for my coat to be delivered, but the product itself was in perfect condition and well packaged. The sizing was correct as I had visited a shop before hand and tried it on. The customer service responded quickly, but again did not provide timeframes for the special order delivery.

The experience can be improved if they noted on the product page which products were special order and then gave an estimated delivery time, so customers can make a decision whether to purchase or not.

14 November 2017
Unprompted review
Rated 4 out of 5 stars

Get the comms right and it's A++++

Had some concerns after ordering a North Face Jacket online. However I have now received the jacket, its a great product at an amazing price. The only improvement I would suggest is to make sure the customer is informed at all stages.

7 November 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service. I needed a product quickly for a holiday and the website didn't indicate how long it would take to received from placing the order. I couldn't get through on the phone so emailed the sales team and I received an email straight back and the standard delivery got my order to me 3 days later.

5 November 2017
Unprompted review
Rated 5 out of 5 stars

Competitive prices and speedy delivery

Competitive prices and speedy delivery! Bought the North Face thermoball ladies jacket to wear as a mid layer on a trip to Lapland. After searching online I found explore outdoors to have the best price, and a further 10% discount code meant I got an excellent deal. My jacket was dispatched immediately and arrived quickly. Delighted with the service I received.

4 November 2017
Unprompted review
Rated 5 out of 5 stars

north face thermo ball jacket

I purchased a north face thermo ball jacket on a Sunday and it arrived by the Tuesday. Very fast delivery and perfect jacket, very pleased with the service received.

24 October 2017
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I ordered a jacket yesterday and I emailed asking if they could send it out as soon as possible.

The jacket arrived by courier today! It is an excellent fit and was very competetively priced so I would definitely recommend Explore Outdoors.

Excellent customer service!

24 October 2017
Unprompted review

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