It may be easy for younger people, but I have trouble navigating the site. It took a couple of tries to get my bank account linked, and then the next day I got an email that said I needed to do it aga... See more
Company replied
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Review summary
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Reviews shaping this summary
In the last 2 years, I retired (totally, this time), sold my house, and moved to another state. By removing the mortgage on my Credit History and adding another credit card, my Credit Rating took a "... See more
Company replied
I'm still waiting for you to connect my monthly rent credit from my Wells Fargo account. I sent in a detailed request and it has not been added as of yet, nor have I heard back from you concerning th... See more
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This makes it easy to manage the boost in your credit score... Just by managing the companies that report to the credit score system. You can actually keep track of your credit score as long as you... See more
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Company details
About Experian
Written by the company
Experian US is committed in helping consumers to protect, understand, and improve their credit by offering a host of free products to access your credit report and credit score, along with credit monitoring and boosting your credit scores. Our customer service is dedicated to answering your questions and responding to your needs, and to help ensure your satisfaction with our products and services.
- How to contact Experian about your membership
- How to contact Experian about disputes on your credit report
- How to contact Experian about identity theft
- How to dispute credit report information
- How to place and lift a security freeze
- What to do if you've been a victim of identity theft
For consumers in other countries, please visit our global contacts page.
Contact info
475 Anton Blvd, 92626, Costa Mesa, CA, United States
- experian.com
4.1
Great
94K reviews
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Watching my financial health
Satisfying to know Experian is looking at my financial health.
30 April 2026
Reply from Experian
Hi Mark. We're glad you find value in our services monitoring your financial well-being. Thank you for sharing your positive experience with us! -Vivian
Reply from Experian
Hello Frank. We're happy to hear that our product is easy to use. Thank you for your positive feedback. -Vivian
Easy credit freeze and unfreeze
Access to my account, initiating the freeze, and then later unfreezing it was very easy and was done completely online.
1 March 2026
Reply from Experian
Hi Bobbie. We appreciate you taking the time to leave us your feedback. We're happy to hear that accessing your account and managing your security freeze online was easy. -Vivian
Reply from Experian
Hi there, thank you for your review. We understand your frustration and sincerely apologize for any inconvenience this may have caused. We’re sorry to hear about the excessive advertisements and the lack of guidance you experienced. It’s very important to us that our products meet your expectations. We strive to provide the best possible experience for our customers and are continuously looking for ways to improve. We truly appreciate your feedback and have shared your comments with the appropriate teams. -Moneake
Listen
Listen, I should be able to freeze my account for safety reasons, let alone the amount of repetitive hard hits. Countless hits from the same loan companies.
30 April 2026
Reply from Experian
Hi Cynthia. Thank you for your review. We understand your frustration with your recent experience, and we’re sorry to hear that you may have had difficulties managing your credit freeze. We appreciate your feedback and will make sure it’s shared with the appropriate teams.
We know how important it is to be able to manage your freeze easily. This feature is available on both our free and paid memberships. You can access it by logging in and navigating to the “Credit” tab, then selecting “Experian CreditLock.” Once on that page, please scroll all the way down to locate the “Manage Security Freeze” option. I hope this information helps. Thanks. -Moneake
Beware
Experian sends credit and loan offers, "that won't hurt your credit"... Okay whatever. My issue is that when I submitted 1 application I began receiving several responses from different financial entities. I only completed 1 application. Experian is a no for me. The BBB reports the same issues with Experian.
29 April 2026
Unprompted review
Reply from Experian
Hi Stella. We understand your frustration with receiving unwanted emails and are sorry to hear you received multiple offers after submitting one application. Ensuring our customers have a positive experience is very important to us, and we appreciate you taking the time to share your feedback. I’ve passed your comments along to the appropriate teams.
You can unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of any marketing message. You can also manage your marketing preferences in your membership under the “Your Account” page. Please note that you will still receive emails containing important information about your account, as those cannot be unsubscribed from. I hope this information is helpful. Thank you. – Moneake
Very easy to navigate and engage the…
Very easy to navigate and engage the freeze. Thank you Experian.
9 April 2026
Reply from Experian
Hi Jerry. We appreciate you taking the time to leave us a review. We're happy to hear that our security freeze was easy to navigate. -Vivian
I would have given five stars
I would have given five stars, but they keep sending me information about car insurance. I don't have a driver license or a car. I catch the bus.
20 April 2026
Just a joke
First you shift the burden of accurate credit reporting from your company to the person.
Second, you give no credit for paying off three houses and multiple mortgages. Flawed algorithms!!!
Third, with 1% usage of close to 200k credit across all cards you ding someone’s score.
Further, it takes weeks to update credit card payments.
You are a joke!
30 April 2026
I really like the ease to navigate the…
I really like the ease to navigate the site and have an ability to monitor my credit. I have file a couple disputes they were handle very fast.
30 April 2026
Reply from Experian
Hi Chris. We appreciate you sharing your feedback. It's great to hear that you find the site easy to use and that you can monitor your credit effectively. We're also glad your disputes were handled quickly. -Vivian
Did absolutely nothing to i vrease my…
Did absolutely nothing to i vrease my credit score
25 April 2026
Reply from Experian
Hello James. We're sorry our services didn't meet your expectations regarding your credit score. We value your feedback and we'll review your experience. -Vivian
Reply from Experian
Hi Jaime. Thank you for taking the time to leave a review. Congrats on the score increase! -Vivian
You asked ....
I like my app security with practical, user friendly access. Experian did that.
30 April 2026
Reply from Experian
Hello Kadrice. We're happy to hear that you find our app security practical and user-friendly. Thank you for sharing your positive experience with us. -Vivian
Reply from Experian
Hello Connie. We're happy to hear our product is easy for you to use. Thank you for your feedback. -Vivian
Easy and convenient to use when I need…
Easy and convenient to use when I need to temporarily unfreeze my profile!
8 March 2026
Reply from Experian
Hello Kelly. We appreciate you taking the time to leave us a review. We're happy to hear that you find it easy and convenient to temporarily unfreeze your profile. -Vivian
Taking care of business
Each time I receive notice for what ever reason regarding score how to save money ect if there been a brief in my information im notify if someone try to use my information im notify those alerts help me stay safe I can rest little better so much fraud in this world I dont want to pay for someone else mistake so thanks for staying on top of things
16 April 2026
Reply from Experian
Hello Nawatha. We appreciate you sharing your experience. It's great to hear our alerts help you feel more secure and informed. Knowing you can rest a little better because of our service is very rewarding for us. Thank you for your feedback. -Vivian
I loved the instant jump in my score
I loved the instant jump in my score! I only wish the algorithms would pick up my rent and car insurance 😒 I just don't know how to do it and don't think I have control over it
29 April 2026
Reply from Experian
Hello Ronald. We're glad you enjoyed the boost to your score! We appreciate your feedback and understand your concern about rent and car insurance not being factored in. We'll look into how we can improve this in the future. -Vivian
Reply from Experian
Hello Stu. We appreciate your feedback and are so happy to hear you feel confident and protected with our service. -Vivian
Reply from Experian
Thank you for the feedback. We are happy to hear that you like our product and found it to be helpful. -Vivian
SCAM
SCAM! The "free" credit report is NOT FREE! They automatically deduct $24.99 from your account every month! I canceled my enrollment over 6 months ago & they are still taking $ from me!! The automated system will Not allow you to speak with human
30 April 2026
Unprompted review
Reply from Experian
Hi Jessica. Thank you for your review. We regret to hear about the billing issues and difficulty you experienced reaching our team. Ensuring our customers have a positive experience is very important to us and we apologize for any inconvenience this may have caused. We appreciate you taking the time to share your feedback and we've passed your comments along to the appropriate teams. Thanks. -Moneake
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