I put in order, there was an issue with delivery. Got in touch with customer care, after few rounds of email and phone call, the issue has been resolved amicably. Both customer service agent and the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Their service, product delivery, packaging are excellent and completely satisfactory. I appreciate their small note in all deliveries, which asks feedback if we had any dissatisfaction. I’ve been usi... See more
Company replied
I am a regular online shopper at Exotic e store. Everytime when I order my grocery, I am so pleased to see how well every item is packed with care. Glass jar/bottle is bubble wrapped, paneer is in col... See more
Company replied
Very much impressed with the delivery timeline and the packaging quality. The products were also recent and of good quality.
Company replied
Company details
Written by the company
Online Indian & Asian Grocery Store.
Contact info
24A Portman Road, RG30 1EA, Reading, United Kingdom
- 01183345197
- info@exoticestore.com
- exoticestore.com
4.6
Excellent
1K reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent shopping prices on all…
Excellent shopping prices on all products .
5 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Easy to place the order online
Easy to place the order online; received the items promptly, in good condition. Will order again when required.
4 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
First time ordering from this company…
First time ordering from this company and i must say i am extremely satisfied with the quality product and the excellent customer service. I will certainly order again.
23 January 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
The delivery was quick and efficient
The delivery was quick and efficient. All items were carefully and neatly packaged. Their use of DPD courier service ensures excellent condition of packages upon arrival. The products are competitively priced and well within their expiration dates.
4 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Packed with care.
Our order was packed really well with lot of care.
Delivery was quick.
5 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Purchase
Lot of options to choose and best prices so happy to recommend to my friends
1 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
My go to store for desi groceries
My go to store for desi groceries. Great prices, super fast delivery and huge selection of good products. Highly recommend.
1 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
We have always received products…
We have always received products correctly, they are well packaged and timely delivered.
30 January 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
The team is good and able to deliver…
The team is good and able to deliver items successfully without any damages and the products were on fine quality and worth the price.
5 February 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Website is clear and easy to use
Website is clear and easy to use, prices are very competitive, ordering and payment process is simple.
Items were were as described, delivery was very fast and efficient. Good communication from the company. I would highly recommend this seller.
27 January 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Service is good but lots of product…
Service is good but lots of product didn’t restock like jira goli, gooseberry pickle. Mdh degi mirch
25 January 2025
Unprompted review
Reply from ExoticEstore.com
Many thanks for taking the time to provide feedback of your service with Exotic E store. Please could you kindly email us on info@exoticEstore.com, to discuss this further.
Kind regards
The team at Exotic E store.
All the items are neatly packed and…
All the items are neatly packed and arrived on time..I really recommend there shop and will be doing more purchase with them in future..
30 January 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
So if you dont find time to go Indian grocery stores
So if you are from India living far from Indian grocery store OR find no time to buy groceries yourself . This is the best option . I have been ordering groceries online from exotica since last 2.5 years and have got good experience so far except one time when the Aata packet was teared off and with good after sales services it was replaced.
Please open a store near woking as well , it will provide us Friday same day delivery option too
24 January 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
This was great service my first time using…
This was my first time using ExoticEstore. And I was very impressed. I ordered two 1kg tubs of jaggery. I wanted them quickly as I wanted to take them with me to Canada. It arrived the next day & was packed very well. Will def by using Exotic Estore in the future😊
16 January 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Excellent product quality and prices…
Excellent product quality and prices are quite reasonable
14 January 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Had a great experience while shopping…
Had a great experience while shopping for groceries at the ExoticEstore. Great prices with some good discounts on products and delivery was top notch. Highly recommended
14 January 2025
Unprompted review
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Reply from ExoticEstore.com
Dear Customer, many thanks for taking the time to provide a review of your service from Exotic E store. We are pleased to hear you were happy with the service and look forward to your future custom.
Kind regards
The team at Exotic E store
Reply from ExoticEstore.com
Hello, many thanks for taking the time to provide a review of your service from Exotic E store. Due to the Holiday period closures our delivery partner DPD have been closed and therefore your order was delayed. Revised delivery dates were mentioned on our website.
We can assure you we do take the feedback of our customers seriously and in future we will try our best to make this information clearer.
If you have any further query regarding this matter, please do not hesitate to contact us at info@exoticestore.com.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.