EXMO.com - Cryptocurrency Platform Reviews 

275
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Update: Same issue repeats now after 3 days. Not receiving code again since last night and unable to trade. Looks like this is a start-up trading platform who are still working on technical infrastr... See more

Company replied

Rated 1 out of 5 stars

Almost another month and still not able to deposit any funds directly into my account without using an EXMO gift card. I get the feeling EXMO do not want our money anymore. How can a "reputable" tradi... See more

Rated 3 out of 5 stars

Decent service. Fees too high. The exchange works great. It's quick to trade, deposit, etc. However, the withdrawal of cash back into your bank account is absurd. They charge $22 flat, rather... See more

Rated 1 out of 5 stars

It's a scam. They show prices higher than other exchanges to attract arbitrage traders, and then you can't withdraw the USD of those sells. Then the offer to trade USD for USDT for a crazy price so yo... See more

Company details

  1. Cryptocurrency Service

Written by the company

EXMO is a European cryptocurrency exchange. The platform was established in 2014 and is constantly expanding its functionality, adding new assets to the listing, and, most importantly, increasing the number of customers. More than six years of operation without data leaks and hacks, flexible commissions, and fast technical support – these are among a list of reasons why clients choose EXMO. The exchange team stood at the origins of the crypto business, and during this time, we understood how to make trading convenient. We pride ourselves on EXMO’s simple, intuitive interface, allowing users to begin their journey in crypto-trading easily. Our mission is to be your exchange portal to the cryptocurrency planet! Cryptocurrency is the future, and we will do our best to make this path extremely enjoyable and understandable for you. There are all major fiat currencies in the EXMO listing, as well as an extensive list of cryptocurrencies. We continually update this list according to the wishes of users. Also, at the end of 2019, we released the EXMO exchange token EXMO Coin (EXM). With the offices in Ukraine, Poland, Lithuania and the US EXMO.com employs 200+ people.


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2.4

Poor

TrustScore 2.5 out of 5

275 reviews

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No recent history of asking for reviews

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2.4

All reviews

(275)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

Spammed my email

Spammed my email
They sent me a lot of email messages even I newer didn't subscribe on these newslistings. After few emails with asking delete me got nothing. They just ignored me adding my email each time for they newsletter even I unsubscribe each time.

13 June 2022
Unprompted review
Rated 5 out of 5 stars

I began to be interested in…

I began to be interested in cryptocurrency. Initially, it was difficult to find a good company. I found out about EXMO. The exchanger is quite popular, and the commission for trading is very meager. Tech support is in touch and often helps, no fraud.

3 June 2022
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID! SCAM!

I requested to withdraw my funds 3 months ago and it's now disappeared. The customer service is terrible and they give you no answers. They must be in trouble. Seeking legal advice.

1 February 2022
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello!
Please describe your problem in more detail.
Our support is available 24/7 and the average response time is around 20 minutes. Perhaps there is a problem with receiving e-mails from our end. Please, try to contact our community manager in telegram https://t.me/exmo_m1 or use the technical support chat in our App.

Rated 1 out of 5 stars

Exmo was a fantastic site when I…

Exmo was a fantastic site when I initially registered. I could buy/sell/trade whenever I liked and withdrawals couldn't have been easier. When I would execute a withdrawal, the funds were in my account within minutes.

This is no longer the case. They have turned transactions over to two sites who do not reply to customer emails and shut down for days at a time, leaving your funds in limbo where you can't access them if and when needed..

16 December 2021
Unprompted review
Rated 5 out of 5 stars

Used for a year

Used for a year. The exchange is not bad, good website design, everything is convenient and clear. If you are a Russian miner, then this is a great option for withdrawing money. It can be displayed on the map without verifying the account. You can trade currency if you have knowledge and capital. Flattery there with $ 100 makes no sense. You will earn at best $ 10-20 per month, while you need to sit at the monitor all day. The support service will always help if there are any problems. Russian chat does not let you get bored. Referral commission is 25% of transactions, it's not bad enough if you have big players in your referrals.

9 December 2021
Unprompted review
Rated 1 out of 5 stars

The site is not answering my Emails,i…

The site is not answering my Emails,i am trying to reach all departments which i can see on their contact.
i think they are absolutely scammers,i have sent 65 000 euro and the money is just not arriving,they are writing me that it is some kind of check,which already takes more than 2 weeks

30 November 2021
Unprompted review
Rated 5 out of 5 stars

Truth be told

Truth be told, the EXMO stage isn't terrible. There was one time when I needed to pull out reserves, and a square happened. They said that the standard beware of the AML strategy, everything worked out. The issue is uncommon however immediately settled!
Specialized help reacts in a split second , they assisted me with timing and tackled my concerns rapidly .Thanks!

26 November 2021
Unprompted review
Rated 1 out of 5 stars

Hidden fees

Trading platform are good especially for the beginners but hidden charges. Your charges are way too high than other Exchanges. Imagine executed a trade at market order pair USDT/USD to receive $4650 only $4633.725 to arrive in my wallet.
Avoid at All costs, they have hidden fees and not clearly stated.

21 September 2021
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello Antonina!

Please note that the starting commission for trades is set at 0.4%. But it can be reduced based on the cashback rate, which is returned the next day, please check your wallet. Also, a market order does not guarantee you an exchange at the price you specified, the amount received for the exchange is calculated based on the placed orders in the order book. For detailed information on this order, please contact support@exmo.com

Rated 5 out of 5 stars

I have been trading on the Exmo…

I have been trading on the Exmo exchange for a year now, and during this time I was able to get used to this platform quite well. The newly commissioned commissions surprised me, but thanks to the volume of my sales, I really didn't feel it. Great exchange because the trading conditions are good here. Commission in USDT pairs with crypto 0%! And this is actually very good. Everything is fine as I think!

7 September 2021
Unprompted review
Rated 1 out of 5 stars

Almost another month and still not able…

Almost another month and still not able to deposit any funds directly into my account without using an EXMO gift card. I get the feeling EXMO do not want our money anymore. How can a "reputable" trading platform not allow its users to deposit for over a month. I can see them going belly up very soon. Their technical teams keep saying it's a technical issue. There seems to be something much bigger behind this.

27 August 2021
Unprompted review
Rated 3 out of 5 stars

GBP deposits

I have been using Exmo for about 6 month's.
1st time dabbling with crypto, I was really only interested in buying Doge. Did a bit of research and it seemed the most trustworthy option for me.
Really like the app, everything is easy to see and do.
It's all gone downhill for me lately. I understand the FCA granted temporary registration historically until 9th July 21. I can't find any information on if it has been extended.
GBP deposits have been unavailable since around that date. They state for 'technical reasons'. Well I have been waiting and waiting and missed the boat on buying some assets at a good time.
If the temporary unavailability of gbp deposits is related to FCA compliance etc, fair enough and good job. As a user though I expect a bit more information on when it could be expected back because I am ready to switch to a different exchange. It's been ages with no update or information. Other services temporarily suspended have long since returned. I'm literally giving it another week. Then I'm going elsewhere, which is a shame really.
Information and communication is key.
UK based exchange, no GBP deposit facility. That's odd.

12 August 2021
Unprompted review
Rated 1 out of 5 stars

Rip-off rates, avoid at all costs

I am new to Exmo. I thought I'd try them out for a simple transaction. Purchased £1000 of ETH using their simple trader page. Easy enough except the price of the ETH was 20% above the market rate. Avoid at all costs if you don't want to be ripped off.

19 July 2021
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello!
Please note that the order on the Simple trade page is a market order. Before making a deal, you can see the approximate amount of cryptocurrency that you will receive after making a trade. The "Buy" price depends on the offered price in the order book.

Rated 1 out of 5 stars

GBP deposit

I was trying to make GBP deposit by Faster Payment.

In short, Faster Payment is not fast enough.

It only arrived in my EXMO account the next day after raising a ticket.

I am sorry this is not good enough.

17 July 2021
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello Yong Lee!
We're glad your problem has been resolved. Hope that you will have a positive experience using EXMO service.

We are sorry for the inconvenience.

Rated 4 out of 5 stars

Had a problem, they sorted it next day

had a deposit issue they sorted it next day

16 July 2021
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello Lisa!
We are sorry that your deposit was not processed correctly. We have already identified you and are working to resolve this issue. Please wait, our support team will definitely contact you.

UPD. We have received information that your deposit has been successfully deposited. Check your account on EXMO.

Rated 1 out of 5 stars

Stupid service

Stupid service, always block to hold customer with idiot reasons.

2 June 2021
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello Tomas!
Please describe your problem and indicate the ticket number, we'll try to help you asap)

Rated 3 out of 5 stars

Not bad exchange

Not bad exchange, very simple to use. But some problems with deposits/withdrawals

20 May 2021
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello, Suzana. What kind of problems do you have with deposits or withdrawals?

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