EXMO.com - Cryptocurrency Platform Reviews 

275
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Update: Same issue repeats now after 3 days. Not receiving code again since last night and unable to trade. Looks like this is a start-up trading platform who are still working on technical infrastr... See more

Company replied

Rated 1 out of 5 stars

Almost another month and still not able to deposit any funds directly into my account without using an EXMO gift card. I get the feeling EXMO do not want our money anymore. How can a "reputable" tradi... See more

Rated 3 out of 5 stars

Decent service. Fees too high. The exchange works great. It's quick to trade, deposit, etc. However, the withdrawal of cash back into your bank account is absurd. They charge $22 flat, rather... See more

Rated 1 out of 5 stars

It's a scam. They show prices higher than other exchanges to attract arbitrage traders, and then you can't withdraw the USD of those sells. Then the offer to trade USD for USDT for a crazy price so yo... See more

Company details

  1. Cryptocurrency Service

Written by the company

EXMO is a European cryptocurrency exchange. The platform was established in 2014 and is constantly expanding its functionality, adding new assets to the listing, and, most importantly, increasing the number of customers. More than six years of operation without data leaks and hacks, flexible commissions, and fast technical support – these are among a list of reasons why clients choose EXMO. The exchange team stood at the origins of the crypto business, and during this time, we understood how to make trading convenient. We pride ourselves on EXMO’s simple, intuitive interface, allowing users to begin their journey in crypto-trading easily. Our mission is to be your exchange portal to the cryptocurrency planet! Cryptocurrency is the future, and we will do our best to make this path extremely enjoyable and understandable for you. There are all major fiat currencies in the EXMO listing, as well as an extensive list of cryptocurrencies. We continually update this list according to the wishes of users. Also, at the end of 2019, we released the EXMO exchange token EXMO Coin (EXM). With the offices in Ukraine, Poland, Lithuania and the US EXMO.com employs 200+ people.


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2.4

Poor

TrustScore 2.5 out of 5

275 reviews

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2.4

All reviews

(275)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

ITS A SCAM! PLEASE AVOID EXMO IS A HUGE SCAM!!

ITS A SCAM!! PLEASE AVOID EXMO !!!!
It's a scam. They show prices higher than other exchanges to attract arbitrage traders, and then you can't withdraw the USD of those sells. Then the offer to trade USD for USDT for a crazy price so you receive less USDT, nd offer to exchange those USDT to USD Visa into some estrange Russian exchanges, at the end, they win the fees and you lost . Don't waste your time and mone on this scam.

10 August 2023
Unprompted review
Rated 1 out of 5 stars

What is the EXMo procedure to withdraw…

What is the EXMo procedure to withdraw amount in USDT to Binance? Around 50000 USDT, First they ask for commission 15%, than tax 25% and now miner 12%..I have already spent a lot of money..I don't know what do to next. Pls someone help. Recently I have found the scam is happening at exmobcoin.com, guys pls be alerted, if some one can help us pls reply

27 July 2023
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello Duggu,

Please be aware that our official website is exmo.com. We deeply regret to inform you that it is highly likely that you have become a target of a fraudulent scheme that is exploiting our name and casting us in a negative light. We strongly advise you to contact the law enforcement authorities in your jurisdiction for further assistance.

Best regards,
team EXMO.

Rated 1 out of 5 stars

You cannot withdraw your money

All is fine with these guys until such time as you want your money then all of a sudden there is a technical problem and you cannot get your cash. I transferred my holdings to pounds, submitted a withdrawal request and nearly 2 weeks later nothing. I was then informed that there was a problem with GBP and I'd need to try another currency. Same thing happened with Euros and Dollars. Apparently I have to wait for them to 'fix' the problem which if I'm honest is likely to never happen. DO NOT GO NEAR THESE GUYS. It is clearly a scam.

19 July 2023
Unprompted review
Rated 1 out of 5 stars

scam

scam. wrong name crypto. totaly scamers

18 April 2023
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hi, Maciej Babinek.

We're sorry to hear that you've had a negative experience. However, we can assure you that EXMO.com is a legitimate business and take any accusations of scams very seriously. Could you please provide more details about the issue you faced and the name of the cryptocurrency you are referring to? Also, feel free. to contact our support team (support@exmo.com)

thank you.

Rated 1 out of 5 stars

Unnecessary bureaucracy at the highest level

I was going open an account yesterday with this company.

First negative sign was a refused verification based on my drivers licence (which is by the way satisfactory to open an account, based on ther site). They asked me via email to send my ID (back and front), a selfie with a piece of paper showing EXMO and the current date handwritten on it (What??? Are you joking?) Finally, I was approved to make a deposit. I was careful enough to make a test transaction with 10$ only.

Next surprise: I can withdraw my funds (not via bank transfer or card credit, but to the very same crypto wallet I made the deposit with) only after address verification. Never mind, I sent them a photo of my residence permit (back and front again), issued by the local authorities. You may find out at this point that it was refused again. They were asking utility bills, bank statements, but I receive all these only electronically for years. A screenshot of my internet bill is not enough. I asked the rep what would be good for them, but he just copied their stupid and senseless regulations in five consecutive letters.

So at this point I can make deposits, but cannot withdraw my funds. I think this is simply stealing my money. I warn everyone to stay away from this company.

I have accounts both with crypto and forex companies, but I never experienced such difficulties with having total access to my own funds.

For EXMO representatives: request number is 959242. You can read all my correspondence with your colleagues there.

3 April 2023
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello, withdrawal is not available without address verification, in accordance with AML/KYC policies. To successfully complete the verification process, please provide a NON-paper document, but not a transaction screenshot, or a utility bill (except for phone bills), or any bank statement from the nearest period of time. It should not be older than three months.

Withdrawal will be available after successful verification.

Rated 3 out of 5 stars

Great platform only issue is…

Great platform only issue is difficulties to withdraw as at first verification funds were requested then now request for additional activity is required prior withdraw.
Not really clear to understand why.
Customer service is not that helpfull as it filters and give standard reply.
Would prefer to receive proper answer and explanations.

10 February 2023
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello.
We're sorry that you're having these issues with EXMO.com. Please, specify the ticket number, we will try to figure it out in more detail.

Rated 1 out of 5 stars

My verification documents are not…

My verification documents are not moving from the point of verification, it just shows validating and comes back to the pictures... What's the issue pls

23 December 2022
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello!
It's not good that you spend so much time on verification. Sorry for the inconvenience. We need more information to help you. Please contact our support via mail at support@exmo.com, our specialists will check your issue in more detail and will definitely help you with it.

Rated 1 out of 5 stars

WITHDRAWAL DISABLED

🔥🔥🔥Support just advised me that withdrawal of USD is disabled due to technical reasons.
🛑SUSPICIOUS🛑

24 November 2022
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello!
Unfortunately, USD withdrawal is not available due to technical reasons. You can use withdrawal in EUR to your card or bank account or exchange USD for USDT and withdraw to another service.

Rated 1 out of 5 stars

Get out of here with your scammy…

Get out of here with your scammy exchange, wont even touch it thanks. and i haven't used it nor will.

Why isnt usd withdrawal available?? ANSWER ME THAT AND ILL CHANGE THE REVIEW. I GAVE YOU THIS RATING BECAUSE THAT IN ITSELF IS SHADY AND YOUR NOT ANSWERING PEOPLE AS TO WHY WE CANT WITHDRAW USD. Make usd withdraw available then can say your not a scam. lets see what your reply is to me

21 November 2022
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello, Randy.
Please describe your problem in more detail. For what reason do you blame EXMO? Please do not mislead users.

Upd.
Currently, USD withdrawal into the card is not available due to technical reasons and we are already working on restoring it. As for withdrawing to a bank account, we do not have such an option. You can use EUR withdrawal to the bank account or exchange USD to USDT.

Rated 1 out of 5 stars

Don't use this company !

Don't use this company, they won't let you withdraw cash to you bank account. Its a scam ! Their support team are incompetent and the app is rubbish.

20 November 2022
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello, David.
Withdrawal to the bank account is available in EUR, probably you need to have a bank account in euros and be verified on the EXMO exchange.
Also, specify your ticket number, so we can check your case in more detail. Thank you for your feedback, we will be happy to help you with further questions.

Rated 1 out of 5 stars

What a fake platform!

What a fake platform! For more than a month Usd withdrawal was unable. Today usd withdrawal restored for 3 hours! After that they stopped that function again! What the support told me? We restored it from mistake… unbelievable. Don’t waste your time…

29 September 2022
Unprompted review
Rated 1 out of 5 stars

This is a con exchange do not use yes…

This is a con exchange do not use yes it is very easy to use that is whats cons you I used it for 2 years I thought it was good you think your trading well the price of any crypto in usd is over inflated etherm start trading price is 100 dollars more then any other exchange bitcoin 2000 more anything in usd is higher can't get dollars out always suspended your balance at the top if in usd just change it to gdp in setting and see your balance then exchange 1.30 dollers yet the rate should be the rate of dollars that day 1.16 dollars that is why you carnt get dollers out and people think that exmo is good and give them five stars they haven't realised yet they delist coins and give you 3 days notice if you miss it and if you don't draw them or change them you lose the lot they take them so before you put any money on exmo down load the app and see all iv said about usd prices compare with other exchanges exmo a con and the exchange is no governed by any regulations because we're they are based so please don't be fooled and us them

13 September 2022
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello!
We are sorry that you have had a negative experience with EXMO. We hope to fix it in the future.

Please note that the rate on the exchange depends on the orders placed by users. The average market rate you can observe in the pair BTC/USDT.

Withdrawal of USD is temporarily unavailable, but will be available again soon.

Rated 5 out of 5 stars

I accidentally found the EXMO platform…

I accidentally found the EXMO platform on the Internet, firstly, it is the convenience of the application. (passing verification in the application, convenient notifications come quickly, they can not be missed , a super and intuitive interface, even a child can cope, everything is legible and as clear as possible, I want to say thank you to the developers, you are super guys

8 September 2022
Unprompted review
Rated 1 out of 5 stars

SCAMMED!

They blocked all withdrawals and a few hours later the site went offline! Just like that, out of the blue!

12 August 2022
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello!
EXMO exchange works in normal mode, there were unscheduled technical works on the exchange, as we reported: https://info.exmo.com/en/notifications/technical-maintenance-on-10th-august/
The problem was fixed and we are back. Fiat deposit/withdrawal works as usual. Please do not spread false information.

Rated 4 out of 5 stars

First time ever I write here on…

UPDATE: My ticket number is 932331
UPDATE 2: The issue was solved in one day! I may have been to hursh with the judgement, thank you!

First time ever I write here on trustpilot. The exchange wont deposit my tokens (or at least they are not showing on exchange), because of some "technical works on wallet", even so I can perfectly see the balance of the wallet on etherscan site and the tokens are there. I dont understand how this exchange still exists, I will give the issue to my lawyer if they dont deposit the tokens in 72 hrs, because in this case they would violate their own User Agreement. All positive valuations here seems to be FAKE. Be careful.

7 August 2022
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello.
Ticket number 932331

There have been delays with ZRX deposits at the moment, we apologize for the temporary inconvenience. Funds have been credited to your balance. We hope that you will have a better experience with EXMO.

Rated 1 out of 5 stars

Thanks God I tried with only 100$

Thanks God I tried with only 100$, tried twice to withdraw to my card, says error, no money on the card no money on exmo account

be cautions

3 August 2022
Unprompted review
EXMO.com - Cryptocurrency Platform logo

Reply from EXMO.com - Cryptocurrency Platform

Hello!
Seems like there were some problems with the USD card withdrawal or you did not comply with withdrawal conditions.
Feel free to contact support@exmo.com and our specialists will definitely help you. If you have already submitted an application, then indicate the ticket number, we will try to clarify the status of your issue.

Rated 2 out of 5 stars

USD CARD WITHDRAW PROBLEM

UPDATE: Money was returned in TWO DAYS, nobody contacted me, so I leave this feedback here. Be careful.

They have a huge USD card withdrawal fee of 6.99% and a huge maker/taker fee of 0.3%, but the ratio of USD to any other currency is higher than 7.5%, so that makes up for the big fee. I decided to use it to get money on my card.

Tried to withdraw USD to my virtual multi-currency EU card. The money was debited from the EXMO account. I did not receive money on the card. The status of transfers in EXMO is "Error".

And now, the most interesting thing. Support says that they will consider this problem for 72 HOURS. I can't see my money on the card or in my EXMO balance and have to wait 72 hours to get my money back.

In addition, no one can explain to me why my payment did not go through, although the card meets all the withdrawal conditions. Support offered to pay with the same card again. To wait an additional 72 hours?

Now I have to transfer money with their huge fees back to crypto and withdraw my money at a loss and no one will pay me 72 hours of working time for blocked funds.

Very unpleasant impression from the company.

28 July 2022
Unprompted review
Rated 1 out of 5 stars

It's a scam

It's a scam. They show prices higher than other exchanges to attract arbitrage traders, and then you can't withdraw the USD of those sells. Then the offer to trade USD for USDT for a crazy price so you receive less USDT, nd offer to exchange those USDT to USD Visa into some estrange Russian exchanges, at the end, they win the fees and you lost . Don't waste your time and mone on this scam.

15 June 2022
Unprompted review

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