Kanchana was very patient in working through the various problems and solutions. Quite an amount of time was spent in getting to the heart of the issue. Eventually, Kanchana was able to guide thro... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After losing internet access during the night I used Exetel’s AI bot Mo via the App. Mo wasn’t able to rectify my service but provided me the offer of using a Chat session with a support agent. Aayo... See more
Company replied
Service speeds are at - or exceed Exetel's stated limits for the new 500/50 plan. Very impressive. Peak hour performance is not degraded at all. Rock solid. I hope the very "set and forget" competit... See more
Company replied
Nethanya was totally amazing. She entered into the conversation with a happy and cheerful voice. Asked her security questions politely then listened intently to my questions, then she requested i wai... See more
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Exetel
Written by the company
One Price. One Plan. No Gimmicks.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Contact info
Australia
- 13 39 38
- exetel.com.au
4.3
Excellent
10K reviews
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Sold faulty modem - no refunds as it is used
Sold faulty modem. FTTP Wifi speeds were only 10mbps but 100 if plugged directly into plug.
Replaced modem with alternative and wifi speeds now 100mbps. Perfect. Want to return faulty modem and get a refund - nope they dont make that easy. Apparently this one is used - yeah for 2 months since you sold it to me! Australian consumer law requires refund for product that is not fit for purpose Exetel.
I was assured that exetel provided great customer service when I signed up earlier this year. What crap. Contacted yesterday and assured would receive a call back this morning - no call. Contacted online - cant help me - need to call. Called in - wont accept return as it is "used" and they cant verify it is faulty.
Just want to return faulty modem and get $ back. Im happy with the speeds I am currently getting (without exetel equipment) and happy to stay IF AND ONLY IF they refund for their faulty equipment.
Due to surgery I am physically unable to move the desk to plug faulty modem back in to prove to them that their equipment is faulty. Wont be in a position to move it for some months and dont feel I should have to pay someone to move the desk so I can prove to exetel that their equip is faulty especially when replacement equip immediately gave good speeds. They dont give a crap - customer service is zero!
Was with our previous provider for nearly 10 years. This is absurd.
Was told a supervisor would contact me - 3 days later, NOTHING.
9 July 2025
Unprompted review
Reply from Exetel
Hi Carol, thank you for bringing this to our attention. We take customer feedback seriously and are sorry to hear about your experience. One of our team members will be in touch directly to help resolve the issue.
Talk soon,
Exetel
Reply from Exetel
Phantom, you’re a legend!
Thanks for the love - your good vibes keep us zooming. 🚀
My issues was resolved quickly with no…
My issues was resolved quickly with no problems
9 July 2025
Unprompted review
Reply from Exetel
Hi Nicole, thank you so much for the incredible feedback! We're all about honest internet with honest support, and we're pumped that we're giving you just that. Cheers for being part of the Exetel family!
He went above and beyond to help me…
He went above and beyond to help me with my issues, valuable man to have
8 July 2025
Unprompted review
Reply from Exetel
Hi Mitch,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience and that our team member went above and beyond to assist you. We truly appreciate your support!
Regards,
Customer Resolutions
The agent was simply amazing
The agent was simply amazing. We were thinking of moving to another slightly cheaper service but Fallon convinced us to stay with a better plan, not as cheap as we were looking for but definitely a better deal in speed. Also she was extremely patient and helpful and guided us through everything. Phenomenal customer service!
8 July 2025
Unprompted review
Reply from Exetel
Hi Syed,
Thank you for the fantastic review! We're delighted to hear that you had such a positive experience and found a plan that offers great value and speed. Providing helpful, patient, and thorough service is what we aim for, so it's great to know we delivered. We truly appreciate your continued support!
Regards,
Customer Resolutions
Very patient
8 July 2025
Unprompted review
Reply from Exetel
Hi Ian,
Thank you for the great review! We're glad to hear you had a positive experience and appreciate your kind words. We're always here to help!
Regards,
Customer Resolutions
I just signed up and WOW!
I just signed up and WOW!! signup to getting up running in less than 10minutes no joke. I was so skeptical but their contact center & IT support were able to hook me up with 500mbps from optus at breath taking speeds. Went from paying $100 a month on 100mbps to 500mbps with $80 or less. Best - I can pause my usage during holiday etc. amazing work team!
8 July 2025
Unprompted review
Reply from Exetel
Hi Mandar,
Wow, thank you for the amazing review! We're thrilled to hear how quickly and smoothly your sign-up experience went, and that you're already enjoying the speed and value of your new plan.
Welcome aboard, and thanks for choosing us!
Regards,
Customer Resolutions
Good technical support
Your technical support person was very polite and showed great patience and perseverance when dealing with our problems - we were very impressed with him.
8 July 2025
Unprompted review
Reply from Exetel
Hi Ann,
Thank you for the fantastic review! We're so pleased to hear that our technical support team provided polite, patient, and persistent service. It means a lot to know you were impressed with the experience. We're always here to help whenever you need us!
Regards,
Customer Resolutions
The initial greeting was nice the tech…
The initial greeting was nice the tech guy did well to help, We went over and over the same problem.It was very clear we could not fix the problem.
8 July 2025
Unprompted review
Reply from Exetel
Hi Martin,
Thank you for your feedback. We're glad to hear the initial support was positive, but we’re sorry the issue couldn’t be resolved during your interaction. We understand how frustrating that can be and appreciate your patience throughout the process. Please feel free to reach out again if you'd like us to take another look or explore other solutions.
Regards,
Customer Resolutions
Great guy
Great guy, listening carefully, giving solutions patiently and have good knowledge. Resolved my issue.
8 July 2025
Unprompted review
Reply from Exetel
Hi Mr. Ajay,
Thank you for your kind words! We're glad to hear you had a positive experience and that your issue was resolved with care and expertise. Providing helpful, knowledgeable support is what we strive for, really appreciate you taking the time to share!
Regards,
Customer Resolutions
Exetel’s Rushed Activation and Poor Customer Support: A Frustrating Start
I had a very disappointing experience as a new customer with Exetel. Without asking when I wanted to start my service, they activated it immediately after I signed up, causing an overlap and double charges from both Exetel and my previous provider. When I reached out for help, their response was dismissive. They simply said they aim to activate services as quickly as possible and offered a vague apology, placing the responsibility on me to deal with my former provider. This lack of coordination and accountability shows a clear disregard for the customer experience.
8 July 2025
Unprompted review
Reply from Exetel
Hi Chao,
We’re truly sorry to hear about your experience. Activating your service without coordination and leaving you to manage the overlap is understandably frustrating, and we apologise if our response came across as dismissive.
Please send us a direct message with your service number and details so we can review your case properly and see how we can make this right.
Cheers,
Exetel Team.
Kanchana led me through the process…
Kanchana led me through the process thoroughly and was quick to offer alternative suggestions or work around tech issues, such as the live video feed link not working.
8 July 2025
Unprompted review
Reply from Exetel
Hi Lee,
Thank you for the great feedback! We're so glad to hear our tech support team was thorough and quick to assist with alternatives when things didn’t go as planned.
Cheers,
Exetel Team.
I got my problem sorted.
8 July 2025
Unprompted review
Reply from Exetel
Hi Vidura,
Great to hear your issue was sorted! Thanks so much for the 5-star review and your feedback. We really appreciate it.
Cheers,
Exetel Team.
Support helped fixed difficult tech…
Support helped fixed difficult tech issue very quickly and professionally. Whoever it was that helped me, thank you
7 July 2025
Unprompted review
Reply from Exetel
Hi,
Thanks so much for your kind words! We're glad to hear our support team was able to resolve the issue quickly and professionally.
Cheers,
Exetel Team.
Understood the problem and took the…
Understood the problem and took the right steps
7 July 2025
Unprompted review
Reply from Exetel
Hi Brent. Thank you so much for the incredible feedback! We're all about honest internet with honest pricing, and we're pumped that we're giving you just that. Cheers for being part of the Exetel family!
Cheers,
Exetel Team.
She was so lovely and helpful and…
She was so lovely and helpful and sympathetic to my situation. She really went above and beyond for me and I am very grateful.
7 July 2025
Unprompted review
Reply from Exetel
Hi Casey, Thank you so much for the incredible feedback! We're all about honest internet with honest pricing, and we're pumped that we're giving you just that. Cheers for being part of the Exetel family!
Cheers,
Exetel Team
Support personnel knew exactly what the…
Support personnel knew exactly what the issue was upon flagging and was able to provide easy to follow steps to resolve.
7 July 2025
Unprompted review
Reply from Exetel
Hi, Feedback like this is what we do it for. Thanks so much for your great review. We're so stoked to have you as a customer. Thanks again,
Cheers,
Exetel Team.
Sean was professional patient and…
Sean was professional patient and helpful thank you
7 July 2025
Unprompted review
Reply from Exetel
Hi Terri, thank you for your kind words! We're glad to hear that Sean was professional, patient, and helpful. We’ll be sure to pass your feedback on to him.
Cheers,
Exetel Team
Patience and a willingness to help my…
Vallen was Patient with a willingness to help my situation as quickly as possible. Many thanks.
Later in a follow up Jame was very helpful and was able to get me back up and running. Also many thanks
7 July 2025
Unprompted review
Reply from Exetel
Hi Anna, thank you for the wonderful feedback! We're so pleased to hear that our Tech support agent was patient and quick to assist, and was able to get everything back up and running for you.
Cheers,
Exetel Team
Patient and clear with instructions.
Patient and clear with instructions.
7 July 2025
Unprompted review
Reply from Exetel
Hi Aimee, thanks so much for the kind words! We're glad to hear you found the instructions clear and our team patient.
Cheers,
Exetel Team
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