Executive Home Delivery Reviews 

752
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and punctuality, often noting that items arrive exactly when expected with prior notification. The staff consistently receives high marks for being polite, friendly, and professional, making the delivery process smooth and pleasant. People appreciate the excellent communication, including calls before arrival and tracking updates. Reviewers highlight the exceptional service, with delivery teams often assembling items, placing them in desired spots, and removing all packaging. The careful handling of products and property is also frequently mentioned, ensuring items arrive in perfect condition. This attentive approach contributes to a highly satisfactory overall experience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the helpfulness,... See more

Staff

Consumers find staff to be positive, consistently praising their politeness, efficiency, and helpfulness.... See more

Service

Customers consistently note positive experiences with service, highlighting the politeness, efficiency, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing delight with their purchases,... See more

Customer communications

Users describe positive interactions with contact, with many reviewers appreciating the proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service from two polite efficient men, very refreshing when you live on the West Coast and items regularly arrive damaged with one driver. If only EHD could be used for everything

Rated 5 out of 5 stars

Absolutely topper of delivery guys. So professional, and respectful. Great communication phoned to let me know they were 15 mins away. Took our new really heavy bed settee to upstairs livingroom, and... See more

Rated 5 out of 5 stars

Collection of my sofa,and chair and then delivered back. On time within time frame and a call prior to arrival as promised. Both staff were polite and friendly. Unwrapped and took away protectiv... See more

Rated 5 out of 5 stars

Delivered on the day and within the time frame that had been arranged. Courteous friendly drivers delivered my order, unwrapped sofas and took away all wrapping etc afterwards. After being let down tw... See more


Company details

  1. Delivery Service
  2. Logistics Service

Written by the company

Scotland's premier home & retail furniture delivery partner


Contact info

4.9

Excellent

TrustScore 5 out of 5

752 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(752)

326 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My suite was being delivered on the…

My suite was being delivered on the Monday. I received a text on the Friday to advise if the 2 hour time slot. On the Monday, the delivery men called me 20 mins before delivery to advise of their arrival. They arrived within time. Normally the suite is delivered and left in middle of floor but the delivery men put my suite together and took away all of the packaging. The delivery men were extremely nice and friendly! A great service and a happy customer.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Collection of my sofa,and chair and…

Collection of my sofa,and chair and then delivered back.
On time within time frame and a call prior to arrival as promised.
Both staff were polite and friendly. Unwrapped and took away protective sheets.
Would definitely recommend this company.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery service

Smooth delivery service. I was kept fully updated with delivery time information. The staff delivering the sofas were extremely helpful and courteous. Service from the drivers was top notch.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent delivery

Polite, efficient delivery team. All communication great prior to delivery and we were pleased Executive Home Delivery could change our delivery date when our plans unexpectedly changed. All packaging removed for recycling. Lovely service as usual!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Delivery guys went above and beyond to make sure I got my sofa in place on the first delivery. I have a very difficult to reach address but they tried everything possible to reach me (eventually with success). Thanks a lot!

26 May 2026
Unprompted review
Rated 4 out of 5 stars

Ben and Danny were fantastic and…

Ben and Danny were fantastic and friendly. I'm knocking off one star as they weren't trained properly regarding how to assemble the Furl sofa bed. If the Furl folks had trained the Exec Home Delivery team, that would have made it a full 5-star job.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant, on time, good guys and took away all the packaging without being asked.
Couldn’t ask for better

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, great communication from getting told the delivery slot, to a call from the guys to say they were 10 mins away. They were very polite and professional, delivered and put sofa in situ where we wanted, took away all the packaging and gave excellent customer service - thank you

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Delivery experience

Delivery driver telephoned, as promised, before arrival. Both delivery men were polite, helpful in explaining regarding the sofas purchased. They assembled the sofas quickly and cleared up afterwards. Would have no qualms using again if required.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Delivered on the day and within the…

Delivered on the day and within the time frame that had been arranged. Courteous friendly drivers delivered my order, unwrapped sofas and took away all wrapping etc afterwards. After being let down twice by a different delivery company it was so nice to have a company that were so professional. Can highly recommend.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Delivery timescale was a bit long

Delivery timescale was a bit long but i must say it was worth every week of waIting. Delivery guys were 100% and very helpful. They kept in touch right up to 15 minutes before delivery. I would buy from dfs again but im so in love with my sofa that i will have this one for ever

20 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look