We have given our 2 bed 2 bath flat in Royal Docks for end of tenancy deep cleaning. They did an amazing job with it, three people showed up and started working slowly but thoroughly. They have even t... See more
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Review summary
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Where do I start. Every element of this job was on point. Initial booking was seamless, clear communication throughout and the clean was beyond thorough and immaculate. I trust this business and can s... See more
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We booked an end of tenancy cleaning, and everything went perfectly. Our landlord was very happy with the results. Dani and Rani did a tremendous job — they were passionate about their work, experienc... See more
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The cleaners were great! They did a fantastic job with deep cleaning our new house--we were very pleased with how thorough they were. Also, everyone in the company was super nice. I managed to give th... See more
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Company details
Written by the company
Welcome to Excellent House Cleaners, your trusted partner in maintaining a pristine environment for your home or business. Excellent House Cleaners is a subsidiary of Excellent Services registered in England and Wales under company registration number 15431728. Waste Carrier Licence number: CBDU441224 registered address 51 Burnell Close, London, HA8 8YZ. As a cornerstone of the Excellent Services Company, we offer a comprehensive range of cleaning services tailored to meet your needs. Our dedicated team specializes in various cleaning solutions, including deep cleaning services, end of tenancy cleaning, after builders cleaning, carpet and upholstery cleaning, appliance cleaning, and office cleaning. We take pride in our commitment to using state-of-the-art equipment for vacuuming and steam cleaning, ensuring a thorough and efficient job. We also prioritize the environment and your safety, using eco-friendly products that are gentle yet effective. Our highly trained teams are meticulous in their work, leaving no corner untouched. At Excellent House Cleaners, we believe in the quality of our service, which is why we have a unique policy. We don't charge our customers in advance; payment is only due once you're completely satisfied with the results. Trust us for a cleaner, healthier space, and experience excellence in every service we provide
Contact info
51 Burnell Close, London, HA8 8YZ, Edgware, United Kingdom
- 02036330469
- info@excellent.services
- excellenthousecleaners.com
4.8
Excellent
234 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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5-Star Review For Excellent Services
I had a sparkling cleaning done for my flat after some construction work, and the friendly teams at Excellent Services did an outstanding job. Our constructors and painters didn’t make much effort to keep the place clean, leaving the floors covered in dust and paint marks. The professional cleaning team efficiently removed all the stains, leaving everything immaculate.
I received quotes from three other companies, and Excellent Services offered very competitive pricing for their high standards of professionalism.
I am pleased to give them a 5-star rating—they truly deserve it! I highly recommend Excellent Services and will certainly reach out to them again if I need cleaning services.
27 September 2024
Unprompted review
Reply from Excellent Services
Thank you so much for your 5-star review. We’re delighted to hear that our team was able to meet your expectations and transform your flat after the construction work. It's great to know that we could efficiently remove all the dust and paint marks, leaving your home immaculate. We're also glad that you found our pricing competitive and appreciated our high standards of professionalism. Your recommendation means a lot to us, and we look forward to assisting you with any future cleaning needs. Thank you again for choosing Excellent Services.
Really friendly and lovely cleaners
Really friendly and lovely cleaners, made the house sparkling
27 September 2024
Unprompted review
Disappointing for the price
The company were very communicative and quick to respond to any queries. The price seems a bit expensive. The level of cleaning that the house received was fine, but I would expect better from a deep clean and for that price (especially as the house is already cleaned every two weeks so was not in a bad state to begin with).
I had to ask them to go back and clean some bits again. They did not deal well with grout/limescale removal, which was promised on the quote. They protested about cleaning the fridge (which I’d asked for in the quote), left footprint marks on the stairs, and didn’t dust all of the surfaces. The cleaners worked hard and were nice enough, but it all seemed quite rushed. They weren’t here for as long as I would expect and were nowhere near thorough enough for the price being paid.
Positives are that they did a good job with the oven, worked hard, and were quick. Main negative is that they weren’t very thorough, particularly in the bathrooms.
27 September 2024
Unprompted review
Reply from Excellent Services
Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with our communication and prompt responses. We are committed to maintaining our high level of communication and improving our services continuously. Regarding the concerns you raised about the quality of the deep clean, we reached out to you to offer a free reclean service, which you declined, as you indicated that the house was generally clean. After investigating the matter with our team, we found that the cleaners did not refuse to clean the fridge but rather informed you of our policy that fridges must be emptied beforehand. Despite this, they emptied and cleaned it professionally and even provided an additional service by cleaning your microwave at no extra cost. Our cleaners also confirmed that they asked if there were any other tasks to attend to before finishing, and they completed the job to the best of their abilities as your satisfaction is our priority. In terms of time, two professional cleaners spent five and a half hours, from 9:50 am to 3:30 pm, which is more than sufficient for the cleaning service provided. We also discussed the price with you and provided various options, but you chose to leave your review as it is. Regarding the limescale removal, as explained during our contact, some older limescale deposits can be very difficult to remove entirely, and while our team worked hard, there is no guarantee for complete removal of very old limescale. We appreciate your feedback on both the positive and negative aspects of our service and will continue to improve based on customer input.
Hashem was very friendly and…
Hashem was very friendly and professional. Would recommend this service to anyone requiring an end of tenancy clean, they managed to turn the place around within a couple of hours.
23 September 2024
Unprompted review
Reply from Excellent Services
Thank you for your kind review. We’re delighted to hear that you found Hashem friendly and professional, and that our team was able to complete the end of tenancy clean so efficiently. Your recommendation means a lot to us, and we’re glad we could help turn the place around for you. If you ever need cleaning services again, we’d be happy to assist
Recommend!
The two gentlemen who came to clean our house today were very helpful and cooperative. We were very pleased with their service and would recommend and use them again!
21 September 2024
Unprompted review
Reply from Excellent Services
Thank you for your lovely review. We’re thrilled to hear that the two gentlemen who cleaned your house were helpful and cooperative, and that you were pleased with the service. Your recommendation means a lot to us, and we look forward to the opportunity to assist you again in the future.
Reply from Excellent Services
Thank you for your review. We’re happy to hear you enjoyed the service and found the team friendly. We appreciate your feedback and look forward to serving you again in the future
Great people, Great job!
Very nice gentlemen came and cleaned 2 bathrooms, a kitchen and a bedroom. Very thorough clean done impressively quickly with great results! 100% recommend
18 September 2024
Unprompted review
Reply from Excellent Services
Thank you so much for your wonderful feedback! We're thrilled to hear that you were pleased with our service and the results. It was our pleasure to clean your home, and we look forward to the opportunity to serve you again. We truly appreciate your recommendation.
Excellent service
Dana and Bakr worked so hard and did an excellent job in a tight time slot. Very good service, well worth the money.
17 September 2024
Unprompted review
Reply from Excellent Services
Thank you for taking the time to share your wonderful feedback! Dana and Bakr were thrilled to hear that you appreciated their hard work, and they mentioned how much they enjoyed working for you. They’re eager to assist you again in the future. We're glad you found the service worth it, and we look forward to serving you again.
Excellent service
Very good cleaning, quick and thorough.
The staff were very polite , kind and professional. I highly recommend them .
Overall, excellent service!
15 September 2024
Unprompted review
Reply from Excellent Services
Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that you found our cleaning service to be quick and thorough, and that our staff made a positive impression with their professionalism and kindness. Your satisfaction is our top priority, and your recommendation means a lot to us. Thank you again for your support.
Great service 🫶🏻
14 September 2024
Unprompted review
Kind, friendly and so thorough!
Mustafa and Faredun arrived prompt and prepared for my end of tenancy clean. Even before the service the company was communicative, responsive and reassuring. In person they are kind, friendly, and so thorough! The flat honestly is cleaner than when I first moved in and the carpets have never looked so fresh after the carpet shampooing. These guys mean business! Great price, lovely service. 10/10 would recommend and will certainly book again. Many thanks!
14 September 2024
Unprompted review
Reply from Excellent Services
Thank you so much for your wonderful review! We’re thrilled to hear that you’re so pleased with the end of tenancy clean and the carpet shampooing. Mustafa and Faredun will be delighted to know their hard work made such a positive impact. We strive to offer top-notch service, and your feedback reassures us that we’re on the right track. Thank you for your recommendation and for choosing us. We look forward to serving you again in the future.
Excellent indeed
An impeccable service. Friendly and trustworthy, arrived on time, cleaned with precision and care until the place was spotless. And great value. Highly recommend.
11 September 2024
Unprompted review
Reply from Excellent Services
Thank you for your kind words and positive feedback. We’re delighted to hear that you were pleased with the service and found it to be both precise and great value. It was our pleasure to serve you, and we’re proud to have met your expectations. Your recommendation means a lot to us. We look forward to the opportunity to assist you again in the future.
Our flat was very dirty from the…
Our flat was very dirty from the previous tenants and they did a great job making everything look clean again!
9 September 2024
Unprompted review
Reply from Excellent Services
Thank you for taking the time to share your feedback! We’re delighted to hear that we were able to transform your flat and meet your expectations, even with the challenging condition left by the previous tenants. Our team is committed to delivering thorough and high-quality cleaning, and your satisfaction is our top priority. If you need any further assistance, we’re here to help.
Incredible service and spotless flat!
My flat was completely spotless after Excellent Services came to clean! I was so impressed their work and also professionalism. The staff are so friendly and I am so grateful for them getting the flat in such an amazing condition that I previously didn’t think was possible! Thank you! I would definitely recommend to anyone looking for an end of tenancy clean.
3 September 2024
Unprompted review
Reply from Excellent Services
Thank you so much for your fantastic review! We’re thrilled to hear that you were impressed with the cleanliness and professionalism of our team. It’s wonderful to know that your flat looks amazing and that we exceeded your expectations. Your recommendation means a lot to us, and we’re grateful for your kind words. We look forward to the opportunity to serve you again in the future.
I recently hired Excellent Services for…
I recently hired Excellent Services for my end of tenancy cleaning, and I couldn't be happier with the results! From the moment I reached out to them, their team exhibited a level of professionalism and friendliness that instantly put me at ease.
The cleaning team did an outstanding job, leaving my place spotless and ready for inspection. Even when my landlord requested some last-minute extra cleaning, the team didn't hesitate to accommodate. They stayed back without any fuss and ensured everything was taken care of, which I truly appreciated.
To top it all off, they offered me a generous discount at the end of the service, which was a lovely surprise. Their calm and patient demeanor made the entire process smooth and stress-free. They listened to my requirements attentively and executed everything exactly as I had asked.
I highly recommend Excellent Services to anyone in need of end of tenancy cleaning. Their dedication to customer satisfaction and quality work is truly commendable!
27 August 2024
Unprompted review
Hedi and his family team have been…
Hedi and his family team have been great.
They arrived on time and completed the job only after being sure the cleaning was perfectly done.
Very reliable service!
2 September 2024
Unprompted review
They were very punctual and did an…
They were very punctual and did an amazing job, everything is sparkling clean, even the little details
2 September 2024
Unprompted review
Alfredo and his colleague did the…
Alfredo and his colleague did the amazing job of my flat check out cleaning.
He is really kind and professional.
I wan to use this servicd again.
24 August 2024
Unprompted review
Great job done, very pleasant hardworking men
Today the house my daughter had been renting was cleaned by Dana and Bakr. They did fantastic job. They got straight down to work and worked without a break for 6 hours plus. They were very polite and put up with me getting in the way with good humour.
23 August 2024
Unprompted review
Dana and colleague did a great job…
Dana and colleague did a great job today. They worked very hard & really carried out a deep clean by moving heavy furniture & paying attention to detail. Thank you both very much.
Rosie
21 August 2024
Unprompted review
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