Very helpful customer service. I'd lost my receipt but they helped me find it from the transaction history, so I could get my scooter fixed under warranty. It had taken in some water. Apparently it w... See more
Company replied
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See what reviewers are saying
Got the motor on my scooter replaced under warranty. But only after a lot of error testing and documenting on my part. Writing failure descriptions, taking pictures, disassembling the scooter, remo... See more
I was looking for a battery to my E-scooter but all I found was a battery that did not fit. After calling the support a couple of times I realized that I had do click on "Configure" and then I could... See more
Company replied
I bought a 30 km/h E-scooter for commuting purposes at E-wheels in Sisjön Gothenburg At home I noticed it only hit 20 km/h and so I placed a ticket to the E-wheels support same evening, it was... See more
Company details
Written by the company
Skandinaviens största återförsäljare av el-sparkcyklar. Vår virksomhet ble startet i Drammen, Norge i 2014 och sedan dess har E-Wheels levererat en stor del av Nordens små elektriska fordon och anses vara en pionjär inom det gröna skiftet. Har du köpt en produkt och behöver hjälp? Skicka oss ett mail på: mail@ewheels.se så hjälper vi dig
Contact info
Datavägen 31, 43632, Askim, Sweden
- mail@ewheels.se
- ewheels.se
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got help with my wheel immediately
Got help with my wheel immediately
7 February 2025
Unprompted review
dedicated customer service…
I got really dedicated customer service both from customer care in Norway and Sweden. Great follow up. My El-bike was repaired and sent back the same day. Only down point is their cooperation with PostNord which made the whole process take more time than expected.
27 January 2025
Unprompted review
They helped me with my problem directly
24 January 2025
Unprompted review
Quick responce
Quick responce, but as it turned out I did not need to visit your garage. An establishment i Malmö , Öresunds Cykel, could replace the battery.
24 January 2025
Unprompted review
Customer service
the 860 ish 1 star reviews sums up my experience very well… bought an electric scooter december 13th and it could not be charged, since then it was a 3 week long email conversation and finally this week 20th of january i recieved my scooter that had been repaired. but now the steering wheel is loose. the front brakes are uneven and the rear splashguard doesnt work very well. completely soaked when arriving at work.
A scooter that costs almost 9000 SEK and this is what i recieve.
To summarise
-bad quality on products compared to prices
-terrible response time from customer service (1 mail per day)
23 January 2025
Unprompted review
Reply from E-Wheels Sverige
Hej,
Tack för din feedback här på Trustpilot.
Vi beklagar verkligen att du upplever problem med din produkt – det är olyckligt, och vi förstår att det kan vara frustrerande. Vi finns här för att hjälpa dig, och vi kommer självklart göra vårt bästa för att få din sparkcykel i ordning igen.
Vi har en svarstid på 24 timmar, men på grund av semesteravvikelser under julperioden kan svarstiden bli något längre än vanligt. Normalt sett får du svar från oss inom en dag, men vi hoppas på förståelse för att vi även har många andra kunder som behöver hjälp.
Som nämnt tidigare kommer vi göra allt vi kan för att säkerställa att du får en komplett och fungerande sparkcykel, och vi har hela vägen försökt assistera dig så gott vi kan. Om du fortfarande upplever problem, är det bara att svara på vårt senaste meddelande så hjälper vi dig vidare!
Vi ser fram emot att höra från dig.
Önskar dig en fin dag 😊
Friendly service contact
Friendly service contact. High quality E-bikes.
9 December 2024
Unprompted review
Worst company and customer service in…
Worst company and customer service in the world.
4 December 2024
Very helpful
Very helpful, and fast, answer quickly, totally satisfied 👍🏻
25 November 2024
Unprompted review
Great
Great, they respond in time, they make sure your satisfied after and great service.
22 November 2024
Unprompted review
So far so good 👍.....when I receive my…
So far so good 👍.....when I receive my last items...then, I praise or condem.
14 November 2024
Rare customer service
Amazing customer service. My Swedish credit cards didn’t work in Switzerland where I needed to buy the products, but they were proactive and helped me find a way to purchase and get it delivered in time. Beyond satisfied!!! Rare to find customer service this proactive and helpful.
25 October 2024
Unprompted review
Great and fast support
Great and fast support, got all the help I needet. Thank you.
31 October 2024
Unprompted review
The service from e-wheels is very poor
The service from e-wheels is very poor. If anything goes wrong don’t expect them to honor any part of the guarantee
30 September 2024
Reply from E-Wheels Sverige
Hei,
Takk for tilbakemeldingen.
Vi beklager så mye for at du er misfornøyd med servicen du har mottatt hos oss. Det er virkelig leit å høre, og det er absolutt ikke slik vi ønsker at kundene våre skal føle seg.
Når det gjelder reklamasjonssaker, følger vi naturligvis våre retningslinjer for å sikre en rettferdig behandling. Vi ønsker å forsikre deg om at om det er noe som er uklart eller dersom du har noen spørsmål, er du hjertelig velkommen til å ta kontakt med oss. Vi vil mer enn gjerne hjelpe deg.
Vi jobber alltid for å finne en løsning som er tilfredsstillende for alle parter, og vi håper vi kan finne en god vei videre sammen.
Ønsker deg en fin dag 😊
Quick response and friendly customer…
Quick response and friendly customer service
26 September 2024
Unprompted review
Problem with my E-Wheels E2Sv2 my last…
Problem with my E-Wheels E2Sv2 my last experience when i bought the scooter and got a broken one was not good. But this time was a much better experience which ended in a new battery wich i switched myself.
26 September 2024
Unprompted review
Great help from the support all the way…
Great help from the support all the way from first contact to the issue was resolved.
19 September 2024
Unprompted review
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