Evri Parcels Reviews 651

I wouldn't use evri there drivers don't follow delivery instructions leave parcels in the open on the edge of a public footpath the parcel goes missing and they Dont accept responsibility even though they had clear instructions on there delivery site which they ask for and I also put an A4 sheet on the door asking the deliverer to follow delivery instructions and leave parcel in safe place

I was expecting some pillows from Amazon out to 8pm this evening apparently the driver said that he failed to deliver before 4:00 p.m. but there were three people in a very small house plus a doorbell camera. I don't think he came anywhere near our house!
Very 😡

Delivery not honoured

Absolute farce of a company can’t do simple delivery without a crap excuse me

Well I hope they read this review because I will be invoicing them for items I have got to buy because they didn’t honour delivery

2 packages were delivered today

H01LFA0239560468
H00CLA0034859059

but not to me. Where are they???
Call EVRI but they hide behind automation.
No customer service. Why do people use EVRI???
Cheapness but OMG what a shambles.

6 parcels lost, 12 sets of lies. Temu parcels, Amazon parcels doesn't matter. Incompetence, arrogance, standard messages and a general couldn't care less attitude. So called branch managers who do not follow up complaints.

Companies using Evri should display this prominently. Then I would certainly not use them.

EBay status telling me that Evri have picked up my parcel yet the Evri tracking states that parcel hasn’t been picked up. Evri tracking is useless as always. If Amazon and Royal Mail have up to date tracking then why not Evri? Hopefully they won’t leave it on my doorstep or as they call it “safe place”…

when i used their service to get delivery my parcel , they lost it in the local locker and i didn't found my parcel and there was witness he is staff from that local shop and there was also CCTV but when i contacted them with my proofs of photos , they made me wait for at least two weeks and then vinted contacted me evri said i got my parcel so they proceed the payment but i already told them to investigate when i opened my compartment there was only other people envelop parcel from royal mail it is strong proof and they said they couldn't do anything so why did they stretched me out to wait that long and acted like they were doing it. i only got final result when i contacted them , they were not even bother to contact me nor take their responsibility. i lost my money worth of 16 pound which is a lot for student.

The Evri man arrived with my parcel and told me he could not give it to me as his scanner wasn't working! He said it would be delivered the next day. I told him it should not have come to my address anyway but to the parcel shop I had nominated. since then and numerous contacts with Evri I still do not have my parcel!! Now I have contacted E Bay and hopefully I will eventually either receive my parcel or get my money back

Changing from Hermes to evri made it even worse! Do not ever ever use this company. How can parcels go missing in this day and age.

Unfailingly dreadful. Evri tracking s full of lies and they just don't do what they claim. I wish suppliers would use another company. Even Royal Mail beats this lot hands down.....

I'm up dating a previous review.
Temu chased up an order that Evri had failed to deliver to me and it turned out that they had attempted a delivery but to the wrong address I had no notification as to the attempted delivery so was left in the none the wiser
After Temu chased up the order I finally received it, but that's where it got worse as the delivery was made at 23:48 and just left out in the rain as I'd already gone to bed obviously not wanting to make contact
This firm have got to be one of the worst delivery companies out there and about as useful as a chocolate tea pot

What a joke of a company have waited nearly 10 days for parcel that’s now went missing customer service is a absolute joke can’t even get to speak to a human people in the company stealing parcel please avoid as you will be left very disappointed and out of pocket as you have to wait 28 days to get a refund horrible mistrusting company
AVOID

I have no idea why businesses continue to use Evri!!! They are by far the worst courier operating today. Shocking timelines, incorrect delivery notifications, deliveries to the incorrect house, sub standard communication. Operational management team need to take a hard look at themselves

This is the worst parcel company ever! I have arranged with three different suppliers to have parcels collected over a week ago. Emails from Evri three days running saying they will collect them but they didn’t bother! Yesterday I had another parcel which I needed collected so arranged it online with the supplier. Absolutely gobsmacked todayto have the Evri courier literally knock on my door and run away but he was only delivering a parcel. I ran down the path to see if I could get him and tell him he needs to collect my parcel and he had completely vanished. Another trip to the post office with my parcel next week. I shall of course be letting all the suppliers know that the parcel company they put so much trust in are utter crap.

Evri are without doubt the most incompetent courier service in the UK ! I ordered a small antique miniature from Ebay at the cost of £180. When the tracking didn't update for over a week I queried this with the seller. I then reported it to Evri online. They promised delivery that day...never appeared. Promised to look into it the following day. Nothing happened. Contacted their CEO and others hoping for a more positive response. How naive was I ? Instead I got a reply from Evri stating they cannot trace nor track my order and it must be lost in their system. Although they offered the standard apology they took absolutely NO RESPONSIBILITY for loosing my order. Have heard nothing since. They had the nerve to suggest I may be able to get a refund from the seller when they Evri have admitted LIABILITY. Evri lost my £180 order not the seller!

They are absolutely atrocious as are their upper management. AVOID AT ALL COSTS !

Shambles. Offer next day delivery, but consistently fail to execute. Avoid this bunch of charlatans whenever possible.

They didn't deliver the item, returned it without asking in the system, but didn't deliver it back to me the sender,and refused to respond to my queries. Never using them again. All automated and they don't care.

The parcel was delivered to the porch in the wrong house despite having the correct address on the label. Fortunately, the neighbour brought it round when they found it. No email delivery confirmation. Awful service, exactly the same as when they were called Hermes.

They regularly fail to deliver the packages, lost packages, poor customer service

An update from my previous one star review I posted only yesterday. Always a computer generated reply on trustpilot from evri - there's no human involvement whatsoever. I had an email today, 21st May, saying we're ever so sorry blah blah blah and my parcel would be delivered today. That never happened. I have another parcel being delivered to my business address, and guess what? That's scheduled to arrive between 7pm and 9pm !! I have said to myself I will never buy from anyone again on ebay or the likes if they use evri. It's going to be delivered by Royal Mail or not at all. We used to get daytime deliveries between 11am and 1pm until last week. Well why now are we getting just evening deliveries?