Evolution Laser Clinic Reviews 4,136

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their politeness, professionalism, and ability to make them feel comfortable and at ease during treatments. Many people highlight the team's knowledge, gentle approach, and the excellent results achieved, particularly with laser hair removal and skin treatments. Reviewers consistently mention feeling well-cared for and appreciate the clear explanations provided. However, some customers were dissatisfied with the service, describing it as rushed and lacking proper aftercare or consultation. A few people reported issues with technicians not following correct procedures, such as failing to remove makeup or apply soothing gel, and some felt that the service quality had declined. There were also instances where customers felt they were turned away rudely or that the promised results for certain treatments were not delivered.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the professional,... See more

User experience

Customers had positive experiences with user experience. Many reviewers highlighted the polite, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young girl who did my face laser treatment was amazing. She did a very good job and made me feel completely comfortable throughout the session. Her way of talking was very polite, friendly, and pr... See more

Rated 5 out of 5 stars

Amazing Underarm Laser Experience! I recently had an underarm laser treatment and I’m really happy with the results so far. The staff were so nice and welcoming, which made me feel comfortable and... See more

Rated 5 out of 5 stars

Glenda, Jenny, and Coi always offer fantastic service every single time. They consistently let me know about current deals and genuinely show that they care about how I’m doing. On one occasion, they... See more

Rated 5 out of 5 stars

I've been dealing with hormonal acne and started weekly LED light therapy sessions with an occasional acne peel at the Randwick clinic and the results have been amazing! My skin has completely transf... See more


Company details

  1. Wellness Center
  2. Pharmacy

About Evolution Laser Clinic

Information provided by various external sources


Evolution Laser

Evolution Laser

About Us

We pride ourselves on our extensive knowledge in all things Laser Hair Removal, Skin Treatments and Cosmetic Injections, and by using the latest technology in the market, we can keep up to date with the newest techniques and developments.

Our team has adopted a ‘solution focused’ philosophy and we are driven by the results we see and the satisfaction we give to our clients through our treatments.



Evolution laser

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Olivia made me at ease and was easy to…

Olivia made me at ease and was easy to communicate with, she was confident and quick I am sure that helped with the pain !
As yet no bruising and I bruise easily.
The people on the desk at reception are always helpful too

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Quick to book, friendly staff, good atmosphere

Super quick and easy to book in or even buy sessions and then book in later. Staff are always so friendly and the clinic always smells so good! Have been coming for a year and a half, wont go anywhere else

1 November 2024
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Reply from Evolution Laser Clinic

Hello, thank you for your positive review! Team ELC

Rated 5 out of 5 stars

Amazing laser experience

Tran was amazing, kind, understanding and patient couldn't have asked for a better laser treatment. It doesn't hurt that bad think of an elastic flicking you.

3 November 2024
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Reply from Evolution Laser Clinic

Hello, thank you for your positive review! Team ELC

Rated 5 out of 5 stars

Very Good service

Very Good service. Dana is the best .

7 October 2024
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Reply from Evolution Laser Clinic

Hello, thank you for your positive review! Team ELC

Rated 5 out of 5 stars

Today was my first visit with evolution…

Today was my first visit with evolution and I’m so happy that my skin needling went very smoothly the staff was very nice and professional thank you so much. Will see you next month ☺️

29 October 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hi Uzma, thank you for your positive review! Team ELC

Rated 1 out of 5 stars

Salon ran late, overcharged , 15min facial instead on 30mins like advertised and advised

*macarthur square salon* Arrived prior to my appointment , no one advised they were running behind sat and waited over 30mins . After a skin check I went into my laser then followed up with a hydrafacial - whilst I was having my facial different staff had entered the room 3 times open and closing the treatment room - not relaxing at all. Facial was suppose to be 30mins it wasn't even 15mins very disappointing this was rushed . You took me in late then rushed my appointment and to top it off you charged me wrong (face and neck) when only my face was done . I will never recommend or return . MacArthur square salon . Much better service at Narellan

24 October 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hello, we are very sorry to hear that your visit was not as expected. Can you please kindly email details of your session to info@evolutionlaser.com.au and we will escalate this ASAP. Thank you. Team ELC

Rated 5 out of 5 stars

Compliments to Taylor

The laser technician Taylor, was polite, professional and sensitive as I was shy.

20 October 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hello, thank you for your positive review! Team ELC

Rated 5 out of 5 stars

Exceptional care

Such professional service ..with, as always..beautiful staff..even being the last client on a Thursday late night appointment..the quality of care was exceptional..thank you

17 October 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hi Jacqueline, thank you for your positive review! Team ELC

Rated 1 out of 5 stars

Worse experience with the nurse that…

Worse experience with the nurse that was on today 16th oct
She is the most unprofessional person I have met, especially cause I work in the center makes word of mouth get out with this poor service I received
I took my sale and my business to your competitor which did an amazing job

16 October 2024
Unprompted review
Evolution Laser Clinic logo

Reply from Evolution Laser Clinic

Hello, we are very sorry to hear that your visit was not as expected. Can you please kindly email details of your session to info@evolutionlaser.com.au and we will escalate this ASAP. Thank you. Team ELC

Rated 5 out of 5 stars

Efficient and knowledgeable staff

Efficient and knowledgeable staff. Great service. Happy with the natural results achieved.

6 September 2024
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Reply from Evolution Laser Clinic

Hello, thank you for your positive review! Team ELC

Rated 5 out of 5 stars

Jade is honestly the best

Jade is honestly the best , she listened to all my concerns and was so friendly and helpful ☺️

11 October 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hi Natasha, thank you for your positive review! Team ELC

Rated 1 out of 5 stars

I underwent three fat-freezing sessions…

I underwent three fat-freezing sessions on my stomach, but the results were extremely disappointing. Despite following all the instructions they provided, including maintaining a specific diet and water intake, I saw no improvement. I also worked out at the gym six days a week, yet there was no noticeable change. When I requested a refund, I was told they have a no-refund policy, which only added to my frustration. They kept insisting the results were changing or tried to blame me for the lack of progress, making various excuses. In my experience, it feels like a waste of time and money. If you want to avoid the same disappointment and save your money, I strongly advise against trying these sessions.

11 October 2024
Unprompted review
Evolution Laser Clinic logo

Reply from Evolution Laser Clinic

Hello, we are very sorry to hear that your visit was not as expected. Can you please kindly email details of your session to info@evolutionlaser.com.au and we will escalate this ASAP. Thank you. Team ELC

Rated 5 out of 5 stars

Great, supportive and friendly environment!

This was my first time getting cosmetic injectables and I was definitely a little bit nervous. After I walked into the room, I was immediately at ease. Crystal was thorough, friendly and told me everything I needed to know. I will definitely be going back :)

9 October 2024
Unprompted review
Rated 5 out of 5 stars

Mariam was so soft and really gentle to…

Mariam was so soft and really gentle to me ☺️ staffs was nice and it’s me first time for the laser, I’ve booked my appointment for next time right after I done haha

9 October 2024
Unprompted review
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Reply from Evolution Laser Clinic

Hi Gwen, thank you for your positive review! Team ELC

Rated 5 out of 5 stars

Great service! Lovely staff :)

I’ve been to Evolution for Botox a couple of times now and the service I have received has been amazing! The ladies are so good and are so friendly and professional, this is why I will continue treatment with them.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’m impressed with their professionalism, customer service and efficiency.

4 October 2024
Unprompted review
Evolution Laser Clinic logo

Reply from Evolution Laser Clinic

Hi Liezl, thank you for your positive review! Team ELC

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