Everything Genetic Ltd Reviews 

717
•
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Covid test instructions too small for person with normal eye sight to read! Far too much information crammed into leaflet. Really it’s not rocket science is it? A few simple clear cut instructions on... See more

Rated 1 out of 5 stars

Test did not come on time defying its purpose. Poor service and money wasted. Paid £15 for nothing really. This company, like many other allegedly verified by our government, falls under category of t... See more

Company replied

Rated 5 out of 5 stars

I had to buy day two tests twice in October and November due to business trips to the continent. Each time, one pcr, the other lateral, there were no issues in ordering, receipt, use and return/report... See more

Company replied

Rated 1 out of 5 stars

AVOID AT ALL COSTS: We booked pre-departure tests but presumably due to their inadequate systems the receipt said the test would only be dispatched AFTER the departure, which was obviously completely... See more

Company replied

Company details

  1. Diagnostic Center

Written by the company

Everything Genetic Ltd, a genetic testing company, has been working with over 200 corporate partners providing PCR at home COVID-19 test kits, since the start of the pandemic. Their aim is to help get cancer patients back into clinics for vital testing and treatment. It has processed more than 400,000 samples over the past 12 months, culminating in launching a direct to consumer service in April 2021 to support travellers with their mandatory PCR tests.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

717 reviews

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2.7

All reviews

(717)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Keep up the good work!

I have used Everything Genetic more than once because they are reliable, with their services straight forward and their customer care is great.

18 March 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Excellent communication and service

Excellent communication and service. I have used Everything Genetic several times and they have always provided me with test results on time. They also responded quickly when I was abroad and needed information; they called back within an hour. I am very pleased with their organisation, customer care and service.

11 March 2022
Unprompted review
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Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Explained everything with…

Explained everything with professionalism and clearness about what i need to do with my tests.

9 March 2022
Unprompted review
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Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Used this service several times

We have used Everything Genetic for both pre-travel and day 2 testing on several occasions. The test kits have always arrived a few days after ordering. Recently, phone calls have been received to check that the kits have arrived. Submission of the test using the app is relatively straightforward providing that you have already taken your photographs and have the required details ready. The verified results were received within an hour. Good support from customer service team.

4 March 2022
Unprompted review
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Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Truly Excellent service

Excellent service, very responsive and easy to do business with. Service throughout our Fit to Fly tests for USA was impressive. We had a small problem with our testing the day before flight departure and Tapis from customer services resolved it quickly, efficiently and provided us with great attention to ensure the issue was resolved. Highly recommended and I will be using them again on a family trip later this year.

3 March 2022
Unprompted review
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Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Recommended

I found this company to be efficient , reliable and helpful . They did everything they promised in a friendly and professional way . Their employee Thomas is a credit to their company and should be commended .
Thank you Everything Genetic Ltd .

3 March 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Order from them!

Easy to order, communication via email spotless, return envelope included, a follow-up call to make sure everything is ok... This company should be on top of the list on gov.uk! Thank you!

1 March 2022
Unprompted review
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Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 3 out of 5 stars

Everything ran smooth except when it…

Everything ran smooth except when it came from uploading photo from the website camera. The photos that it takes are very blurry, so it rejects the pictures. But managed to get sorted out from a very lovely lady called tapis. Thank you tapis so very much. But please get your website camera sorted.

28 February 2022
Unprompted review
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Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

excellent customer help

24 February 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Great customer service

Great customer service! received the codes for locator form immediately after purchase. Unfortunately,after purchase I realised that these won't get in time for testing. Communication with them was prompt ,rapid and efficient .
Definitely I will recommend them to my friends and use them in the future too.

22 February 2022
Unprompted review
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Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

I had some issue with my code and I…

I had some issue with my code and I found an incredible kind woman that help me a lot. Thank you so much !

20 February 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Reliable service

The LFT was dispatched on time and arrived on expected day. After sending a photo of the test a certificate arrived after 5 min on my email. The certificate was honored by the customs officers on Polish border. Without any problems they let me in and I didn't have to have quarantine.

18 February 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Efficient

I have ordered multiple COVID-19 tests from Everything Genetics and all times my test kits arrived on time and results were provided in a timely manner. I recently had an issue where I purchased a test that I did not need, I relayed the issue to them and my issue was resolved and money refunded.

I will recommend using everything genetics for your COVID-19 PCR test kits and results.

16 February 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Exellent - professional service

i have used this company a number of times now and i am very pleased with how easy it is to do the test and upload all the relevent information - i will use them any time i need to do the PCR or the lateral flow tests in the future
just to add - the test once ordered was with me within one day
the fit to fly test certificate took less than 15 minutes to be e mailed to me
Excellent professional company - i would not hesitate to recommend them

15 February 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

The customer service is second to none

The customer service is second to none. Called me the day after I ordered to ensure all is ok and to let me know when to expect the test kit. I requested a follow up call after the weekend to check if I still needed to use the test due to changes in travel restrictions and customer care again called me, as agreed, and explained my options for the kit.

Very informative and pro-active customer care. Much appreciated!

14 February 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Excellent costumer service through…

Excellent costumer service through calls and e-mails. I received multiple phone calls updating me about the status of the package delivering time and then about guiding to preform the test. Very happy!

11 February 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Excellent service

Delivery of test packs, results all arrived on time. When I have spoken with staff they have been extremely helpful and professional.

8 February 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

1st class service

Very helpful, thoughtful and patient a first class service

7 February 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

My experience with Everything Genetic…

My experience with Everything Genetic was faultless. I would definitely use them in the future. They took the pressure off travelling abroad during covid

6 February 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

Rated 5 out of 5 stars

Not friendly for UK departing !

Scew up with keyboard meant a spelling mistake in my name, the friendly customer service sorted this out pdq 😁, only down side to everything genetic website, is for people LEAVING UK, the questions are ALL BIASED WRONGLY.
This needs sorting out especially for non internet people.

4 February 2022
Unprompted review
Everything Genetic Ltd logo

Reply from Everything Genetic Ltd

Thank you for your comments on our COVID testing service. We are pleased you are happy with the service provided. These comments are shared internally.

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