Evelyn Partners Reviews 205

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Have been dealing with Steve Cattle for a number of years, before Evelyn in fact, and he has been a person of great honesty and trust guiding me and my plan to retire with true professionalism. Taking... See more

Rated 5 out of 5 stars

My Financial Advisor Steve Cattle is a credit to the Company. He has been advising me for a number of years and I trust him implicitly. He has helped and supported me through some difficult times and... See more

Rated 5 out of 5 stars

Our financial advisor Anthony Field has looked after us for many years and has always been helpful and easy to deal with. His knowledge is extensive and he takes the time to explain in full. When my h... See more

Rated 1 out of 5 stars

I put my life savings into the hands of Smith & Williamson in 2019 because my dad had kept his 400k+ fund with them for years and it grew nicely for him. In the meantime, S&W were taken over by Eve... See more

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Company details

  1. Non-Bank Financial Service
  2. Accounting Firm
  3. Financial Audit
  4. Financial Planner
  5. Investment Service

Written by the company

Meet the people behind your future. As a UK leader in wealth management, our promise is simple: to provide the inspiration and expertise to help you embrace what's next. It’s what drives everything we do and our people are central to how we deliver it. From our financial planners and investment managers to our wider team, we’re committed to understanding what matters most to you, and helping you move forward with purpose. That’s why we start with you, your goals, your passions, and your plans. We’ll work with you to shape a future that’s truly your own.


Contact info

3.6

Average

TrustScore 3.5 out of 5

205 reviews

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Rated 5 out of 5 stars

Great support from Lee MacDonald on my Financial Plan

Worked with Lee MacDonald from the Nottingham office on a financial plan for retirement and especially the best / most tax efficient way to take retirement income from my various pensions. The service was very professional, in-depth, covered things I hadn't thought of and modelled various options & outcomes. Lee was great and explained the complexities and answered my many questions very clearly. Well worth the fees.

1 December 2022
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Jeff,

Thank you for taking the time to write such a positive review about Lee! We are delighted to hear you're happy with the service received.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Craig Review

We have known Craig for a long time, he having been our financial advisor through the rather numerous versions of what has now become evelyn partners. He is a very nice guy and, in our yearly meetings, has always given us as much time as we need to ask as many questions as we want no matter how basic. He has a skilled teacher’s ability to explain complex financial situations in ways that lay persons like us can understand, while also explaining the possible dangers of over-simplification. A couple of years back, we switched our savings to green investments, and Craig and his assistant Jake were very helpful on that front also. Craig has also been careful to check for possible changes in our financial needs as we both get older. Overall, we would happily award him five stars. And what is more, the dog greatly likes him also.

7 February 2023
Unprompted review
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Reply from Evelyn Partners

Hi John,

We are grateful for your kind words and to hear Craig has provided you with exceptional service. Surely there's no higher seal of approval than winning over the family dog!

Thanks,
The Evelyn Partners team

Rated 4 out of 5 stars

Good working relationship

We first met with Craig Richards and staff at Evelyn Partners, Nottingham (previously Tilney) in November 2019. Since then we have built a good working relationship with Craig planning our financial strategy and with Chris Moore from the Birmingham branch planning our investments. Craig is excellent at explaining complex financial matters verbally and in written reports. The teams are proactive and approachable and respond quickly to our queries and requirements when investing funds. It feels that we are closely involved with the management of our investments and gives us confidence that our funds are being actively and well managed.

11 January 2023
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Jackie,

Thank you for taking the time to leave such positive feedback on your experience with Craig and Chris. It's wonderful to know the service they've provided has given you confidence in your financial matters.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Pension advice

I was recommended to the firm because I wanted to consider a specialist transaction: cashing out a final salary pension. For obvious reasons there's a high compliance threshold for doing this and Mark Turner at Evelyn has the necessary experience. I had initial conversations with 2 forms and decided to go with Evelyn on the basis of the quality of that first call. I have been entirely happy with the whole process. Mark was professional and patient throughout and everything went smoothly and was completed on time.

1 November 2022
Unprompted review
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Reply from Evelyn Partners

Hi Ted,

We're delighted to hear you chose to work with us based on the quality of the service you received early on. Thank you for taking the time to leave such a positive review of the service you've received from Mark.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Evelyn Pension Advice Review

As a result of the different companies that I have worked for over the years I managed to build up a number of pension funds. I decided that it was time to review my options and soon realised that this exercise was well beyond my abilities. I approached several companies and they all agreed that I had a very complex pension situation but none of them felt experienced in taking on the project. A family member suggested that I approach Evelyn (formally Tilney) and I was introduced to Lee at their Nottingham office. After several meetings Lee agreed to take on the project and produced a very comprehensive report clearly illustrating the different options and the pros and cons of each. This is a piece of work that I could not have undertaken myself and several other companies also declined. Lee has demonstrated an extensive knowledge base in his specialist field and I can totally recommend his services to anyone requiring Pension advice.

30 January 2023
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Stewart,

Thank you for taking the time to leave us a review. We're thrilled to hear we were able to assist you with your complex pension situation. We are lucky to have Lee on the team and we're glad to hear he made your experience a positive one.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

My wife and I have been taking advice…

My wife and I have been taking advice from Craig for many years. He has always given good advise and looked after our investments which provide most of our income.
The face to face meeting once a year is useful and makes it more personal.
Roger & Linda Brown

23 January 2023
Unprompted review
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Reply from Evelyn Partners

Hi Roger & Linda,

Thank you for your review and choosing us. We're delighted to hear that Craig has been consistently providing you with excellent service.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Expert advice

We have received advice from Craig Richards and the Nottingham team over many years. Their service has always been professional. With great attention paid to our views and questions always explained expertly.

20 January 2023
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi John,

Thank you for taking the time to leave us a review. We appreciate your feedback and will be sure to pass it on.

Thanks,

The Evelyn Partners team

Rated 5 out of 5 stars

Do a good job of managing our money.

We have jointly been customers of Evelyn Partners for about 5 years. We find the service and advice we get from Craig and his team in Nottingham to be really good, it is clearly explained and always relevant. I also like the fact that I can talk directly to our investment manager, get his views of the market and have him take account of my investment preferences. During the current recession our investments have dropped by much less than the market which is a win in my opinion.

22 January 2023
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Doug,

Thank you for your positive review and for recognising the efforts from Craig and the team. We're delighted to hear they have made your experience a positive one.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

SIPP Advice

We have been clients for over 2 years of Jonathan Allwright in Nottingham and have always been very happy with his professional approach and friendly practical manner. The Evelyn App is great and user friendly

20 January 2023
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Anthony,

Thank you for taking the time to leave us such a positive review. We're glad to hear you're enjoying the app and will pass on your kind words to Jonathan.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Good financial advice

We have taken financial advice from Craig and his team at Evelyn Partners for many years. They give good advice - our investments perform well. We have an annual revue with a face to face meeting. Always punctual, polite and friendly.

27 March 2022
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Donald,

We are grateful for your kinds words about Craig and the team. Thank you for your positive review.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Evelyn Partners professional advice…

Evelyn Partners through Craig Richards and his team at Nottingham have been looking after my financial interests for three years. During this time Craig and others at Evelyn Partners have been extremely courteous, efficient and responsive. They have demonstrated excellent subject matter expertise in matters relating to financial and inheritance planning and I continue to rely upon their excellent professional advice

20 January 2023
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

We appreciate your feedback — thank you for taking the time to leave us a review. We're delighted to hear Craig and the team have made your experience such a positive one.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Retirement advice

We recently met with Sian Thomas at the Cardiff office who has provided us with advice in relation to pensions and planning our retirement. Sian was knowledgeable and professional and the service we received has been first class. We look forward to being clients of Evelyn Partners for many years to come.

20 January 2023
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Mark,

Thank you for taking the time to leave us a review. We appreciate your kind words on Sian and the service you have received to date.

Thanks,
The Evelyn Partners team

Rated 5 out of 5 stars

Absolutely five star service!

Absolutely five star service from Rob Frampton and the team in Cardiff. Professional, knowledgeable and personable pension and IHT advice. I would highly recommend to any of my colleagues or family members.

12 December 2022
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Greg — thank you for the glowing review of Rob and the team!

Thanks,
The Evelyn Partners team

Rated 1 out of 5 stars

Very bad customer experience

This company doesn't reply to emails or calls. All you get told is that your email has been sent to the relevant department but they will not put you through to the relevant department when you call. Issues that should have been resolved over a year ago despite email communications and conformation are still not resolved. If I don't do my job I get sacked this does not seem to be the case here.

2 December 2022
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Matthew — as we have been appointed over the company you have dealings with, we have to undertake a very specific process that is fair to all stakeholders. This process can sometimes take longer, particularly when there are many stakeholders involved, but we will always let you know as quickly as we can when there's an update available for you.

Our team will be reaching out to you separately to discuss this further.

The Evelyn Partners team

Rated 1 out of 5 stars

Awful company that do not communicate

Awful company that do not communicate, respond or acknowledge any issues. I have made several complaints only to be completely ignored. My issues relate to Investments. I have now had to turn to the Financial Ombudsman Service simply to try and get some basic answers. Do not trust or use this company for anything.

24 November 2022
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Emma — thank you for your feedback.

We have been appointed over the company you have dealings with, and, in this capacity, we have to undertake a very specific process that is as fair and timely as it can be for all stakeholders. We understand that this sometimes takes longer, and we apologise for any inconvenience.

We understand our team has reached out to you in the meantime, to discuss this with you further.

The Evelyn Partners team

Rated 1 out of 5 stars

I have a commercial issue with a fx…

I have a commercial issue with a fx broker regarding an introducing broker contract.

On the terms and conditions it says the auditor has authority to settle the issue.

I found this auditing company on the official accounts on company house.

I contacted them by email with personal data communication.

They did not answered me but shared my email to the company they audit for their lawyer use against me.

I didn’t consent any communication of personal data regarding GDPR regulation.

24 October 2022
Unprompted review
Evelyn Partners logo

Reply from Evelyn Partners

Hi Amine — thank you for your feedback.

As auditors, we do not have the authority to settle issues between clients we are engaged with and third parties such as yourself. We understand our team has already discussed this with you.

The privacy of personal information is very important to us — please share the details of your concerns by emailing our Data Protection team on dataprotection@evelyn.com. Our privacy notices are also available to view here: https://www.evelyn.com/legal-compliance-regulatory/privacy-notices/

The Evelyn Partners team

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