Evelyn Boutique Reviews 

141
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, most reviewers were let down by their experience overall. Many customers found that the products received were of poor quality, often made from cheap materials like plastic instead of advertised leather, and did not match the online descriptions or images, frequently having incorrect sizing. Reviewers also experienced significant delays or complete non-receipt of their orders, sometimes waiting months without communication from the merchant. A major point of frustration for customers was the return process, which often required shipping items back to China at their own considerable expense. Many reported that the company offered only partial refunds or store credit instead of full reimbursement, even for faulty or incorrect items, and some struggled to get any response or found that stated return policies were not honored.

What people talk about most

Product

Reviewers mention significant dissatisfaction with the product, frequently citing discrepancies between... See more

Quality

Customers consistently express disappointment with the quality of products, frequently describing items as... See more

Order

People report negative experiences with order, with many advising others not to order from this company due... See more

Return policy

Clients share negative opinions on the return policy, with many reviewers expressing frustration over having... See more

Refund

Reviewers highlight negative aspects of refund, with many reporting that the company does not provide full... See more

Reviews shaping this summary

Rated 1 out of 5 stars

want to return a new item??? their response: Our company does not offer free return labels. To ensure you receive a full refund for your order, it will need to be returned to our warehouse in C... See more

Rated 1 out of 5 stars

Bought shoes from here, sucked in by price before realising, then cancelled in line with their cancellation policy but they sent anyway. Clearly not remotely leather and arrived absolutely wreaking of... See more

Rated 1 out of 5 stars

NO idea the label was from Asia. The site looks SO Australian. Tracking … is ridiculous, use a fortune teller instead. Time line … book a flight OS and go to factory it would be quicker. Cust... See more

Rated 1 out of 5 stars

Ordered $300. from internet looking for different designs. Received items, decided immediately that I was taken for a ride. Quality was low. Shoes were hard, didn't even try on. Contacted them with no... See more



Contact info

1.3

Bad

TrustScore 1.5 out of 5

141 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.3

All reviews

(141)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Not a sweater, but a cheap, thin, poorly made top!

I ordered what was advertised through Facebook as a sweater from Evelyn & Rowe. The photo was of a oversized, fluffy turtleneck sweater. It had glowing reviews from supposedly satisfied customers.
The company said it was based in Chicago and boasted a 30-day "satisfaction guaranteed" policy.
What I received 17 days later, scrunched into a very small bag, was a thin, very cheap looking top -- nothing at all like the photo.
I contacted customer service to complain and was told I would have to pay to send it back to China (not Chicago!), which would likely cost at least $30 -- or I could get a 20% credit and keep the item.
I chose the credit ($12) because I didn't trust that even if I sent it back I would receive a refund.
It's a terrible company that is guilty of false and misleading advertising. Facebook should not be allowing them to advertise on its platform.

27 December 2025
Unprompted review
Rated 1 out of 5 stars

If I could have rated it a 0 I would…

If I could have rated it a 0 I would have. Received item- very poor quality. Contacted them to return. They offered me a credit. I used the credit to choose a turtleneck sweater. Took almost a month to be delivered. The turtleneck is extremely small and very poor quality. Lesson learned-- never ever order anything from this site!

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Terrible cheap merchandise

Terrible cheap merchandise.
I want a refund and not anymore junk ,
I am on my 5th email and they will not refund as they say they will!
Going on since Nov 25
😡😡😡😡😡
Thank you for your message, and I’m truly sorry for the frustration this has caused.

To clarify — we don’t require returns for items that didn’t meet expectations. That’s why we offer a free replacement, and you can keep the original item with no need to send anything back.

Please let me know which item or size you’d like as your free replacement, and I’ll arrange it right away.

Thank you for your patience — I’m here to help until this is fully resolved for you.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely ripped off

Absolutely ripped off. This company are a crowd of thieves. I have a useless jacket which is supposed to be leather. It is awful looking. I have emailed them endlessly about a refund and they have not returned to my emails. Avoid Evelyn Birmingham and Evelyn Boutique.

8 November 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

What they advertised and I ordered was not what I received. They are liars and cheats . You can only return TO CHINA at your cost, and the threaten your refund will take x3 months.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Item not received

Item not received, no tracking information and no reply to my emails requesting delivery information of my order.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Evelyn Scams you Every time!

It was called Evelyn Birmingham when they scammed me. Sent me a 'leather' jacket as described on the website it was 100 per cent polyester. Also it looked nothing like it was in the picture on the website. I spent £50 on it. Emailed them endlessly and no reply like they don't exist. Always read reviews about companies before you buy. They are a crowd of thieves.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Terrible don’t buy from Evelyn Grace

Terrible don’t buy from Evelyn Grace. Bought a brown leather tote bag. £39.95. When it eventually arrived it was nothing like what I saw and paid for. It was shocking, all folded up into four so creases, horrid brown shiny material looks like PVC. Inside zip pocket the zip was broken. The clip didn’t keep the bag closed and the long handles the brown fur like fabric on inner of handle was shedding and bald spots everywhere. Awful fit for the bin only. Contacted them offered me £3 back and keep the bag, said return was to China costing £25 to £30 which I had to pay. Now the penny dropped a fake company in China not the posh shop in London. Seen same bag, same pictures, same description, and same reviews on another 2 web sites. One big massive scam. So I’ve a nasty pvc bag fit for the bin only and £39.95 lighter in money. Told them to !!!!!!£3 So don’t buy from these scammers

21 November 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM Harrison Evelyn Boston

I ordered the very cool looking EDEN boots.... from Harrison Evelyn Boston
They seem to go under multiple names....???
What l got was NOTHING like website picture!!! Material was cheap....alot of stitching missing...jagged edges were material was cut....Bright brass zipper....sole and heel VERY POORLY constructed, AND THEY WERE SHIPPED FOLDED IN HALF IN A BAG!! Footwear without a box....RIDICULOUS!!!

And then returning them at your expense back to China....well your out money no matter what you do....DO NOT ORDER FROM THIS COMPANY!!
This is why people use AMAZON... dont have to loose money shopping

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Do Not order from Evelyn and Rose Boutique

Do not order anything from Evelyn and Rose Boutique. It is not an Australian boutique, it's a fake store based in China. I placed an order, when it arrived it was just a piece of chinese rubbish, not even fit for the rubbish bin.
I have exchanged a number of emails with them, they have offered 25% refund, 40% refund, 50% refund. They have finally given me a return address in China. I won't even bother.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

what didnt go wrong

what didnt go wrong - again I wish I had read the reviews before purchasing. This is not a store run by a mother/daughter team but a phony store in China which should be banned from selling anything! crappy and overpriced shoes of very poor quality. Had to chase up on delivery and when it was finally thrown over the back fence, I was appalled. Wrong size to boot let alone what was supposed to be leather was plastic and quite revolting!

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Absolute liars

Absolute liars. Boots described as leather and they are plastic and cardboard. Advertises their address as Highgate UK, but goods come from China. Really poor quality item at rip off prices.

11 November 2025
Unprompted review
Rated 1 out of 5 stars

Scam. Awful shoes delivered

Bought shoes from here, sucked in by price before realising, then cancelled in line with their cancellation policy but they sent anyway. Clearly not remotely leather and arrived absolutely wreaking of chemicals/glue, had to put them outside! Initially seem comfortable but actually the heel is so soft they are neither normally supported nor barefoot. Huge sole. The cutout round the t-bar was also wonky on the right foot. Just all in regrettable. Total scam.

23 October 2025
Unprompted review
Rated 1 out of 5 stars

Horrendous shoes just don’t buy I wish…

Horrendous shoes just don’t buy I wish I’d read all of the reviews before I’d purchased these glue smelling non matching coloured shoes straight from China I presume I’ve emailed them but don’t hold out much hope of a refund what a rip off. Do not Buy!!!! Also took 4weeks to arrive. MAMYROVA, Dinara Is named on companies house and looks like the company is about to be struck off! There you go.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT order from this company

DO NOT order from this company. it is a total scam!!!
ALSO, DO NOT ORDER FROM JUNIE'S BOUTIQUE
It is also a scam company. I ordered a leather bag form Junie's.
it came from China and was poorly made out of vinyl!
A total rip off!!!
Company will not give me my money back!
I'm upset with myself that I didn't read the horrible reviews of this company before I ordered my "leather"
bag!

15 September 2025
Unprompted review

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