Evander Reviews 4,975

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 573 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and friendly demeanor, often highlighting their helpfulness and respectful interactions from start to finish. The service provided is frequently described as top-class, with many appreciating the high quality of work, quick problem resolution, and the meticulous way engineers clean up after themselves. Reviewers also value the excellent communication, noting that they were kept informed at every step, including arrival times and progress updates. However, some people mentioned significant issues with response times, reporting that messages and emails went unanswered, leading to frustration and delays in service. A few other people also felt that customer service was poor, citing unhelpful staff, conflicting information, and a lack of urgency in addressing their concerns, with some experiencing prolonged waits for installations or repairs.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their efficiency, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Quality

People report positive experiences with quality, with many customers stating that jobs were completed... See more

Customer service

Customers consistently note positive experiences with customer service, praising the good communication,... See more

Response time

Users describe ambiguous interactions with response times, with some customers praising prompt replies, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a new garage door fitted after the previous one was damaged because of an attempted break. The door was replaced which I was happy with then it didn’t stay open properly so Evander came out an... See more

Company replied

Rated 5 out of 5 stars

One of my bay windows was unfortunately smashed by a kid with a football - luckily I had home insurance and they arranged the repair with Evander. The window was boarded up within a few hours with the... See more

Rated 5 out of 5 stars

Great communication from the get go. Always kept me up to speed. Engineers arrived when they said they would and called beforehand. Work was done efficiently with care and they cleaned up after... See more

Rated 5 out of 5 stars

Nothing but praise for the way I was dealt with from start to finish. Prompt attention to make the broken door secure. I was kept updated throughout whilst new door was being built. Whenever I had oc... See more

Company replied


Company details

  1. Locksmith
  2. Double Glazing Installer
  3. Emergency Locksmith Service
  4. Window Installation Service

Written by the company

Evander is the trusted partner for the UK’s largest insurers, retailers, facilities managers and property owners. We specialise in reactive glazing – providing rapid, expert repairs and installations for windows, doors and glazing exactly when they’re needed. From emergency callouts to planned upgrades and complex commercial projects, we deliver seamless solutions with minimal disruption. Whether it’s a supermarket, bank, residential development, or care facility, we ensure buildings are restored quickly, operations continue without interruption and projects are completed to the highest standard. With the UK’s largest directly employed workforce of reactive glaziers and full national coverage, Evander sets the standard for quality workmanship, reliability and property excellence—24/7, 365 days a year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

New window

It was a relief to get our new window fitted , we had waited 2months for. The young man who fitted the window was efficient and very pleasant. After he had installed the window he cleaned away any mess made and took the old window with him.
Many thanks to him.
26/02/2026.

3 March 2026
Rated 5 out of 5 stars

They were quick with date of…

They were quick with date of installation after coming to quote.
The men were careful and considerate when inside the house, covering floors etc.
They sent two teams out so done in a couple of days.

26 February 2026
Rated 5 out of 5 stars

Claim

Once claim in, handled quickly. Did take a while to install but that was down to the glass being available.

2 March 2026
Rated 1 out of 5 stars

Utterly dire for a basic simple task of…

Utterly dire for a basic simple task of removing one glass panel to allow cleaning. Obscene cost of £800 for such a menial task and then trying to get a date for the work, like pulling teeth!

5 March 2026
Unprompted review
Evander logo

Reply from Evander

Good Afternoon,

I am sorry to hear this.

The details have been passed to the relevant team and they will be in touch to discuss this further.

Kind Regards
Jess Thompson
Customer Care Manager

Rated 5 out of 5 stars

A very good experience with Evander

A very good experience with Evander. Advised us of every step of the way, kept us informed and executed the work very professionally. The two installers were very helpful and did a brilliant job.

4 March 2026
Rated 5 out of 5 stars

Professional and tidy installation.

Arrived within the allotted appointment time.
Very tidy installation. Negligible plaster damage on existing door removal. Really accurate and neat colour coordinated sealer applied around the new doorframe.
Very professional.

4 March 2026
Rated 5 out of 5 stars

Very pleased with job

After a earlier problem in January two men turned up Tuesday to fit new glass to our doors arrived on time very polite tidy and quickly did the job expertly very pleased with work done Thank You

4 March 2026

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