Evander Reviews 4,902

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and respectful demeanor, often highlighting their efficiency and clear explanations. Many people commend the high quality of work and the excellent customer service received, noting that the company keeps them well-informed throughout the process. However, some customers were dissatisfied with the response time, mentioning delays in repairs and a lack of communication regarding updates. A few other people also felt that the customer service was poor, experiencing difficulties with follow-ups and unhelpful responses.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers highlight the efficiency,... See more

Staff

Clients share positive opinions on staff. Many customers praise the professionalism, efficiency, and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the high quality of doors, frames, and the... See more

Response time

Customers had ambiguous experiences with response times. Some reviewers praised the swift response, with... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising excellent communication and... See more

Based on these reviews

Rated 5 out of 5 stars

This company was chosen by my insurers. However, I feel that I could not have made a better choice myself. The initial assessor was knowledgeable, friendly, and respectful of my property. His... See more

Rated 5 out of 5 stars

Top class service from start to finish Everyone who attended was very helpful and professional The guys who came and replaced all the windows and doors were fantastic, efficient, fast and clea... See more

Rated 5 out of 5 stars

Our insurance company used Evander after our conservatory window was maliciously broken. The staff at Evander made what could have been a very complicated claim very easy. They were very thoughtful es... See more

Rated 5 out of 5 stars

surveyor came 2 days after burglary, measured the broken window and spotted that the window handles had been damaged so added replacements, new sealed unit was fitted within two weeks really quickly s... See more

Rated 5 out of 5 stars

Communication was good and always turned when they said they would Work done quickly and finished to a good standard cleaned up after themselves and explained how to operate the new equipment pretty... See more

Rated 5 out of 5 stars

Great communication from the get go. Always kept me up to speed. Engineers arrived when they said they would and called beforehand. Work was done efficiently with care and they cleaned up after... See more

Rated 5 out of 5 stars

Very professional service, kept in contact and advised what was happening and when.. survey was done, date provided for installation... work carried out quickly and all functioning as expected, it was... See more

Rated 5 out of 5 stars

My wife and I were extremely impressed with the team of engineers who carried out the work. They were courteous, very professional, very approachable and knowledgeable. The quality of work undertaken... See more

Rated 5 out of 5 stars

Absolutely excellent! Well pleased with the work they carried out! They were prompt, thorough, professional and kept me informed at every step, including time of arrival, advising me that they were on... See more

Rated 5 out of 5 stars

Our patio door lock was not engaging with the adjacent patio door. Evander sent a professional locksmith through our policy with homeserve. The locksmith they sent (Spencer Coleman) arrived quickly an... See more

Rated 5 out of 5 stars

The person who fitted my door came back to re-align the deadbolts and they fit perfectly. The staf in the office arranged the appointment very quickly, professionally and pleasantly. All the fitters g... See more

Rated 1 out of 5 stars

Appointed by our insurer Admiral to fix broken double glazed window. Five months later, window still not fixed. No communication between insurer and Evander. Always chasing Evander. There seems to be... See more

Company replied

Rated 5 out of 5 stars

Although we had a couple of weeks wait for the glass to be manufactured, the broken window was made safe within 12 hours of the window breaking and the team that came to fit the replacement window we... See more

Rated 5 out of 5 stars

Evander were appointed by our insurance company after a break in at our home. They arranged to board up our broken patio door, cleared away the broken glass and ultimately replace the glass. All of th... See more

Rated 5 out of 5 stars

Andrew and Harry examined the issue. Andrew then too the time to explain his approach to resolve the issue He kept me updated as the work wss completed. Once resolved they cleaned the work area an... See more

Rated 5 out of 5 stars

Called this afternoon after a floor-to-ceiling window on the front of my home blew - which was a worry from a security perspective. They had an engineer out to me within 90 minutes, who made it comple... See more

Rated 5 out of 5 stars

A very good experience with Evander. Advised us of every step of the way, kept us informed and executed the work very professionally. The two installers were very helpful and did a brilliant job.

Rated 5 out of 5 stars

The company kept me informed at all stages. The engineers arrived when they said they would and kept me updated on their progress. The engineers were very helpful and pleasant. I am very very... See more

Rated 5 out of 5 stars

David communicated estimated arrival time in advance of the start the job. As advised, David, was at the property at 10.30 together with colleague Joe. Very informative of what was going... See more

Rated 5 out of 5 stars

Every part of the process was efficient. I was kept informed all the time of what to expect and when. The timetable was kept totally. The work was done competently and the workmen were professional an... See more

Rated 5 out of 5 stars

After a earlier problem in January two men turned up Tuesday to fit new glass to our doors arrived on time very polite tidy and quickly did the job expertly very pleased with work done Thank You

Rated 5 out of 5 stars

Evander replaced the window panes as well as the damaged gaskets. Dan and his colleague did a very thorough and professional job. They took away the waste and also left the house in very tidy st... See more

Rated 5 out of 5 stars

Kept informed of progress from start. Good quality product and service throughout. Work was completed within times stated, and all areas cleaned before he left. Definitely recommend

Rated 5 out of 5 stars

Every one I have had dealings with from this company have been great. From the people on the phone, through the surveyor, to the guy David who fitted my new window, I have received timely, efficient... See more

Rated 5 out of 5 stars

Excellent service. Everything was done just as I hoped from start to finish. Nothing was too much trouble . Very impressed with the service and would have no hesitation in using them again or recommen... See more

Rated 5 out of 5 stars

Evander were instructed , via our home insurance , as an emergency call out . From the first call from the company ( within minutes of reporting to insurance company) we were so reassured that an... See more

Rated 5 out of 5 stars

I highly recommend Evander, they were brilliant! Kept me informed on everything, delay, arrival time etc. They worked hard, got the job done quickly & efficiently, very professional, explained everyth... See more

Rated 5 out of 5 stars

Good communication and fitters arrived on time. Very high quality door and frame and the quality of the fitting work also appears to be excellent. Impressed enough to use them again without hesitation... See more

Rated 5 out of 5 stars

The gentleman who did the work, worked very hard all day when outside the weather wasn't very nice but he didn't stop and when he had finished he left leaving no mess for me to clean up...

Rated 5 out of 5 stars

Workers very respectful of my property and discussed what needed to be done and let me know of their time of arrival. Door is fantastic quality and a lovely colour.

Rated 5 out of 5 stars

A refreshing company! Had a replacement window after mine shattered. Evander communicated every step of the way, were eager to get the job done, and very forthcoming with information and assis... See more

Rated 1 out of 5 stars

Well, they said after the surveyor messed me around that they would call in advance with an estimated time of arrival. They said if there was a problem I should talk to their customer services. Wel... See more

Company replied

Rated 5 out of 5 stars

The process of organising the temporary boarding up following the break in was very efficient as was the measuring up and installation of the replacement door and associated side lights. The two fitt... See more

Rated 5 out of 5 stars

Work was carried out efficiently and cleanly.. The workmen were very friendly and kept me informed of the whole process. Very professional and efficient company.

Rated 1 out of 5 stars

Utterly dire for a basic simple task of removing one glass panel to allow cleaning. Obscene cost of £800 for such a menial task and then trying to get a date for the work, like pulling teeth!

Company replied

Rated 5 out of 5 stars

They were quick with date of installation after coming to quote. The men were careful and considerate when inside the house, covering floors etc. They sent two teams out so done in a couple of days.... See more

Rated 5 out of 5 stars

All good so far Plastering done Woodwork done Carpet cleaned But after the plaster replaced some decorating needed Waiting for Nationwide to call me Thank you so far

Rated 1 out of 5 stars

Really poor customer service. A locksmith was sent out to fix a broken door lock. Whilst the locksmith was friendly and tried his best, he was unable to fix the door on site as he needed an additional... See more

Company replied

Rated 5 out of 5 stars

The whole process was seamless, quick, and easy! From calling and booking the job to having it assigned, everything went smoothly. Paul was lovely, friendly, and genuinely such a nice and patient guy.... See more

Rated 1 out of 5 stars

Unreliable and no response after quote Evander was contacted by my insurer. They came out and then sent me a “quote” by text message saying my insurer would not cover the works and gave me ju... See more

Company replied

Rated 2 out of 5 stars

The job too far too long to complete !! Three different workers to measure the same window three times !! Worker that eventually got the job done was good but over eight weeks to replace one window !!... See more

Company replied

Rated 5 out of 5 stars

Household insurance claim as front door unsecure. Evander responded in 3 hours and changed the broken lock. Excellent job, friendly guy.

Rated 5 out of 5 stars

The engineers who came out were professional and did a fantastic replacement of my door casette Luke Vincent who I was liaising with was more than fantastic and so patience and professional. I ask... See more

Rated 1 out of 5 stars

I had a poor experience with their service. An inexperienced engineer was sent to my property who was unable to resolve the issue and made it worse. He promised to return and replace the unnecessary... See more

Company replied

Rated 5 out of 5 stars

Evander came on time got straight into their work the two fitters Steve and Ryan were very professional and polite respectful to us and our needs they left the job complete and tidied up after them le... See more

Rated 5 out of 5 stars

Professional company to deal with, from initial call to being kept updated and job done right. All members of the company I’ve dealt with have been excellent.

Rated 5 out of 5 stars

Clear communication and fitted in with the times we had available. The work completed is of a really high standard. It was completed in a friendly, reassuring and respectful way.

Rated 5 out of 5 stars

EXCELLENT WORK FROM START TO FINISH. THE LADS DID A GREAT JOB OF REPLACING MY GARAGE DOOR - QUICK,CLEAN AND EFFICIENT

Rated 1 out of 5 stars

Terrible service! I had an appointment booked on the 18th February to get 3 windows replaced. I booked a day holiday so that I can let the engineers in. I was told an engineer would be with me from 8a... See more

Company replied

Rated 5 out of 5 stars

The locks were damaged as a result of an attempted burglary so Evanders swift response was vital to secure the house. They were then very efficient in their follow-up with a permanent fix.

Rated 5 out of 5 stars

Had replacement patio doors work was carried out efficiently and cleanly. Doors and locks are good quality. Would definitely recommend this company

Rated 5 out of 5 stars

Really quick to respond to measure up for replacement window. The 2 lads who turned up to replace window and sill were very pleasant and professional. 5🌟service

Rated 1 out of 5 stars

the fitter was good but the overall service from Evander has been very poor.. waited 2 weeks for new window glass after a burglary. theres a ton of debris inside the glass panels and the inside be... See more

Company replied

Rated 5 out of 5 stars

Two very helpful guys fitted the door with no problem left everything clean and tidy and explained how to work the door thanks again guys.

Rated 5 out of 5 stars

It was a relief to get our new window fitted , we had waited 2months for. The young man who fitted the window was efficient and very pleasant. After he had installed the window he cleaned away any m... See more


Company details

  1. Locksmith
  2. Double Glazing Installer
  3. Emergency Locksmith Service
  4. Window Installation Service

Written by the company

Evander is the trusted partner for the UK’s largest insurers, retailers, facilities managers and property owners. We specialise in reactive glazing – providing rapid, expert repairs and installations for windows, doors and glazing exactly when they’re needed. From emergency callouts to planned upgrades and complex commercial projects, we deliver seamless solutions with minimal disruption. Whether it’s a supermarket, bank, residential development, or care facility, we ensure buildings are restored quickly, operations continue without interruption and projects are completed to the highest standard. With the UK’s largest directly employed workforce of reactive glaziers and full national coverage, Evander sets the standard for quality workmanship, reliability and property excellence—24/7, 365 days a year.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent service

Arrived at time agreed. Telephoned prior to arrival.
Friendly. Worked efficiently, very clean and tidy. Excellent explanation of work done, and aftercare and guarantee.

19 March 2026
Rated 5 out of 5 stars

Timely response

The locks were damaged as a result of an attempted burglary so Evanders swift response was vital to secure the house. They were then very efficient in their follow-up with a permanent fix.

18 March 2026
Rated 5 out of 5 stars

A great service

A great service. The engineer kept in touch and advised me of the time he would be arriving and how long the job would take. Very professional.

16 March 2026
Rated 5 out of 5 stars

All good so far

All good so far
Plastering done
Woodwork done
Carpet cleaned
But after the plaster replaced some decorating needed
Waiting for Nationwide to call me
Thank you so far

16 March 2026

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