Eurosender Reviews 

Review: 1/5

Eurosender is a door to door shipping service that transports suitcases, luggage and packages from one country to another.

It’s a great concept, I needed to post a small piece of hand luggage from Poland to Lithuania to avoid excess luggage charges when flying.
In fact, I’d used a similar service in posting my suitcase when I was moving back from Australia to the UK with sendmybag. That service proved to be easy, and went without a hitch – and no, I’m not sponsored by Sendmybag!

Unfortunately, on this occasion, sendmybag were significantly more expensive than Eurosender, so I made use of Eurosender instead. That was a mistake.

My intent was to send luggage from Gdansk to Vilnius Lithuania, I was staying at a hostel in Gdansk with a 24 hour reception to another hostel, again with a 24 hour reception. As such, there really ought not to be any issue.

I booked for the Monday on the Thursday. Only after I had booked was I informed that I needed to wrap my suitcase with plastic prior to sending in order for the insurance to be valid. Anyhow, I found some shrink plastic, and took care of it. You don’t need to do this with Sendmybag.
I was informed that the contract was subcontracted to DPD Gdansk, a company with a Google rating of 1.6 stars. Not great, I question the selection process.

The time range I was given was from 9am to 5pm, not ideal, but whatever, I’d stay in and get some work done.
I stayed in all day, provided instruction and provided a phone number and checked the tracking ID supplied regularly. Nothing showed up and the tracking ID given was invalid, as I checked in late afternoon, it finally registered and reported a failed attempt to pick up.

No phone call. They didn’t walk through the door. They didn’t ring the doorbell. No effort was made to pick up the package.

I called DPD – no answer, I tried to contact via Webchat, no answer. See, I’d Uber the package to the supplier if that was an option to save the hassle. I tried Facebook chat, Eurosender support. No help.

In short, my package was never picked up. Upon asking for a refund I received the following:

"On the business day prior to the date set for the pick-up, the customer will receive a confirmation message by email, which indicates that it has requested a transportation service to their name and account. Before the customer receives said confirmation message, cancelations and changes in the order are possible. /.../ The customer expressly agrees to waive the right to cancel the Agreement with Eurosender d.o.o. at the moment when Eurosender d.o.o. submits the order details to the selected courier services provider."

“That was, according to the courier, because nobody was present at the pick-up address to hand over the package.

The courier driver will return for another pick up attempt today, please make sure that you or your contact person are present at the pick-up address on that day with the package packed and ready for collection between 9AM and 6PM.

Your order was already processed and confirmed. This means that according to our terms and conditions a refund is no longer possible.”
If you need a reliable door to door service. Look elsewhere.

They just did not pick up the package but refused to give my money back...
Not recommended

Extremely bad service
I am aware that Eurosender can't track every single delivery guy, but they don't even try to help you. Horrible service, NOT in time, I had to call them at least 6 times. Both pick up dates were missed and they just send an email to tell you that the order is cancelled instead of trying their best to meet the agreement in your order. NEVER EVER AGAIN

Awful! Reliability and responsibility are everything for a shipping company. In my case, Eurosender displayed a complete lack of either. My package was not collected on the agreed day. I waited at home for most of the day, before receiving an e-mail in the afternoon saying that a pick up had been attempted at 1300 but that the goods had not been packaged. In fact, no-one had even come to my address let alone seen the goods (which were packed and ready to go). On contacting Eurosender, I was given the number of the local courier and told to sort it out myself. I had to do this in the local language and was told that the next available pick up date was not until the following day, which was extremely inconvenient. On requesting that the company investigate potential dishonesty on the part of the driver, they showed no interest and told me to take up the issue myself with the courier. Reliability and responsibility are the most important characteristics of a shipping company. In my case, Eurosender showed a distinct lack of either quality.

Booked a pick-up from The Hague to Lisbon.
Payed.
So far so good.
Courier gets to my friends place and says he won't pick up as it doesn't fit in his small van and leaves.
Eurosender won't refund or give me a credit.
Eurosender allowed the booking in the first place and now won't take the blame!
170€ lost.
Unprofessional at the highest rate.

Unacceptable service.
I booked and paid for ONE suitcase to be picked up yesterday. I take a day off work, wait patiently from 9-18 and send them an e-mail to ask if anyone is coming.
At 18:00 I call the company and wait for 48 minutes for someone to pick up. A guy picks up and immediately hangs up the phone when I explain my problem.

I get a disrespectful e-mail from one of the employees saying that "Today is a holiday, we don't work on holidays, you should call DPD" as if it is somehow not their job to inform me of when my stuff can get picked up or not.
I even asked several times if this date was ok for pick up.

Now I lost a day of work, 40€ that they scammed from me and I still haven't delivered my suitcase. Thanks for nothing.

10 days waiting for a pickup . I only got mails with sorry tomorrow...sorry tomorrow. Never use it again. Made a lot of costs by waiting and no business to my cliënts. I also have claims because of having no business!
Shame on you eurosender!!

10 days and still no pick up! I have taken time away from work and lost 3 days of business when they promised pick up - this doesn't include the lost business to my partner by not receiving the parcel. They don't even give a reasonable time scale for the pick up just anytime between 9am and 6pm. The customer service is very unhelpful and just sends generic emails which always blame others - there has been no personal contact in an effort to resolve this matter.
Please please please don't use this company they couldn't find sand in a desert.................

Who stole my item? Can you explain the missing of it?