I ordered for a package to be picked up and delivered from Italy to Spain. I had to change the address and a phone number and customer service was very helpful and changed it without any issues or cos... See more
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Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of services, from standard shipping to air freight, warehousing, and insurance. Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis. We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps. We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify the best service and tailor the offers based on your shipping needs.
Contact info
5 Place de la Gare, 1616, Luxembourg, Luxembourg
- https://www.eurosender.com/en/contact
- eurosender.com
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Replied to 89% of negative reviews
Typically replies within 1 week
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Eurosenders is a SCAM.
Eurosenders is a SCAM.
I have two packets I paid to pick up and send.
DPD never showed up, I was at home and would have seen they come. Nobody called me neither.
Then they rebooked 2 days later. Same joke again. They send an email, that the sender was not at home. It is a lie. Then again rebooked again.
I told them they can use the money for whatever.
I will go directly to CTT or DHL and send as usual.
VERY BAD SERVICE, it is a SCAM. Money paid, nothing was done. I can prove everything.
I had a great experience and I’m very…
I had a great experience and I’m very satisfied with the service. Hristijan I. was extremely helpful, professional and responsive throughout the whole process. He was quick to assist me and made everything much easier. The communication was excellent and I really appreciated his kindness and professionalism. Would definitely recommend!
Fast change of pick up
Iask to change the day of the pick-up this morning.
Thanks Daniel for accepting my change of date so fast .
I gladly recommend Eurosender .
I needed help locating a package and it…
I needed help locating a package and it was urgent - luckily Hristijan was able to help me . The communication was fast and efficient and he was very professional. Would recommend!
Great service
Great service! Hristijan was very helpful, professional and responsive. He made the whole process easy and stress free.
Highly recommended! 🙌
Daniel gave help for every step in our…
Daniel gave help for every step in our process. Thank you for all your support
Great customer service
Great customer service. Thank you to Milica.
Great service!!!!
Ismail was very helpful especially…
Ismail was very helpful especially because i did this for firs time
Top customer service
I haven’t got the full experience yet, as the package is due to be picked up tomorrow, but one thing I can say for sure, the customer service is on point. Vanessa went above and beyond with my issue, and she was a joy to communicate with. If you’re reading it, thanks again!
Great service
Great service! Hristijan really saved my day, thank you!
Service was amazing
Service was amazing. Hristijan did an excellent job with my situation and was very professional along the way.
Standard
To be fair, Eurosender's service lives up to its standards, and I am really happy with its flawless timing, accuracy of information, and coordination.
A big thank you to Tiago Constante
A big thank you to Tiago, who was super helpful, quick, and efficient in resolving my issue.
Tadej with the team will support you…
Tadej with the team will support you for any inconvenience.
Amazing costumer service
Due to my fault
Due to my fault, not obtaining and using a reference number when I ordered the delivey, the package was not picked up from sender so I had to request assistance. Daniel was a big help remaking a complete order and getting the package picked up from Poland and delivered to me in Romania. Thank you very much for your help.
Katja made my experience as a first…
Katja made my experience as a first time customer excellent so easy to navigate and timely responses 👍
Katja is very kind, service was exceptional.
Katja from Eurosender was so patient and helpful! Thanks for the quick response and finding a solution in record time.
I had a question about my shipment
I had a question about my shipment, and Ismail Yilmaz, the Head of Customer Support, helped me quickly and in a friendly manner. I also appreciate Eurosender's simple and transparent process.
Yagmur was efficient and fast solving…
Yagmur was efficient and fast solving my problem with the label.
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