Eurosender Reviews 

58,002
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,470 reviews, reviewers had a great experience with this company. Customers frequently praise the support staff for their helpfulness, kindness, and prompt assistance when resolving shipping issues. People note that the team is exceptionally professional, providing smooth guidance and clear communication throughout the entire process. Some reviewers were not happy with delivery delays and missed courier collections that severely disrupted their plans. Consumers mentioned instances where drivers failed to show up as scheduled, and some packages experienced significant transit setbacks or extended waiting periods. Additionally, a few people felt that the responses provided regarding carrier tracking limitations could be improved further.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the exceptional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting fast response times and helpful,... See more

Delivery service

Consumers find delivery service to be ambiguous, with people reporting vastly different experiences regarding... See more

Service

People report positive experiences with service, frequently highlighting fast response times, affordable... See more

Response time

Clients share positive opinions on response time, frequently highlighting the exceptional efficiency,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered for a package to be picked up and delivered from Italy to Spain. I had to change the address and a phone number and customer service was very helpful and changed it without any issues or cos... See more

Rated 5 out of 5 stars

I want to thank Anne Sophie P from Eurosender. We made a wrong order of a pallet instead of boxes and she helped as to get a refund! We then were able to send our boxes with a bit of difficulties out... See more

Rated 5 out of 5 stars

I have sent a few parcels recently with Eurosender. I had a few questions regarding some of the deliveries and contacted Eurosender for some answers. I spoke to a guy called Yagmur and he has be... See more

Company replied

Rated 5 out of 5 stars

⁷Eurosender have great customer service. I have used them multiple times and it's always the same. This time, Yagmur assisted me when the courier failed to show up as scheduled. He was pleasan... See more


Company details

  1. Courier Service

Written by the company

Eurosender is a modern digital platform that offers direct access to a wide range of logistics services: from shipping a parcel or a pallet to freight shipping, LTL, FTL, car transportation, and dedicated van delivery. We offer access to a wide range of services, from standard shipping to air freight, warehousing, and insurance. Our platform is dedicated to businesses and individuals, to those who need a one-off shipping service and those who need them on a regular basis. We have been cooperating with a vetted network of global logistics providers and small-scale logistics companies. By using Eurosender platform, customers can book a shipping service to almost any country in the world in only a few easy steps. We offer instant prices for standard and pallet shipping services and we have a team of logistics specialists who can identify the best service and tailor the offers based on your shipping needs.


Contact info

4.1

Great

TrustScore 4 out of 5

58K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(58,002)

1,669 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Eurosenders is a SCAM.

Eurosenders is a SCAM.
I have two packets I paid to pick up and send.
DPD never showed up, I was at home and would have seen they come. Nobody called me neither.
Then they rebooked 2 days later. Same joke again. They send an email, that the sender was not at home. It is a lie. Then again rebooked again.
I told them they can use the money for whatever.
I will go directly to CTT or DHL and send as usual.
VERY BAD SERVICE, it is a SCAM. Money paid, nothing was done. I can prove everything.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience and I’m very…

I had a great experience and I’m very satisfied with the service. Hristijan I. was extremely helpful, professional and responsive throughout the whole process. He was quick to assist me and made everything much easier. The communication was excellent and I really appreciated his kindness and professionalism. Would definitely recommend!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Fast change of pick up

Iask to change the day of the pick-up this morning.
Thanks Daniel for accepting my change of date so fast .
I gladly recommend Eurosender .

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Hristijan was very helpful, professional and responsive. He made the whole process easy and stress free.
Highly recommended! 🙌

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Top customer service

I haven’t got the full experience yet, as the package is due to be picked up tomorrow, but one thing I can say for sure, the customer service is on point. Vanessa went above and beyond with my issue, and she was a joy to communicate with. If you’re reading it, thanks again!

23 September 2026
Unprompted review
Rated 5 out of 5 stars

Due to my fault

Due to my fault, not obtaining and using a reference number when I ordered the delivey, the package was not picked up from sender so I had to request assistance. Daniel was a big help remaking a complete order and getting the package picked up from Poland and delivered to me in Romania. Thank you very much for your help.

16 September 2026
Unprompted review

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