Europa Worldwide Group Reviews 

122
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and helpful staff, highlighting their excellent communication and responsiveness. Many appreciate the team's willingness to go above and beyond, making processes straightforward and ensuring smooth operations. People frequently commend the efficient service, noting the ease of dealing with the company and the reliable support provided for various logistics needs. However, some customers also noted significant delays in delivery, with goods sometimes taking weeks to arrive or even being lost or misdirected. A few other people also felt that customer service could be unresponsive or unhelpful when problems arose, leading to frustration and difficulties in resolving issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the professional, efficient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting significant delays, such as... See more

Response time

People report positive experiences with response times, highlighting the professionalism and responsiveness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My company is new to importing goods to UK, and pleased to say Europa made the process very straightforward, all shipments being delivered quickly and accurately.

Company replied

Rated 4 out of 5 stars

Always great communication. Good service and helpful Portal so you can track all your shipments.

Company replied

Rated 5 out of 5 stars

We work closely with Ben Sindel and his team at Europa Worldwide, and they’re absolutely spot on. Always professional, responsive and just easy to deal with exactly what you want in this industry.... See more

Company replied

Rated 5 out of 5 stars

I've been working with Europa for over 5 years now. Thanks to Europa I've been exporting UK manufactured parts accross the globe. Tom Mahoney has been my contact and I've only had positive experience... See more

Company replied


Company details

  1. Logistics Service

Written by the company

At Europa Worldwide Group, we're Powered by Better. We believe logistics is about more than moving goods. It's about giving our customers confidence. Through expert road, air and sea freight, customs, warehousing and fulfilment solutions, we work in partnership with businesses to deliver reliable service, trusted expertise and a commitment to always doing better.


Contact info

4.1

Great

TrustScore 4 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(122)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid.

At best, amateur. I am writing to all the companies I deal with to advise them not to use Europa. This is due to a recent problem that took a lot of time, effort and needless petty communication with a company that doesn’t know its a##e from its elbow.

18 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello,

We’re very sorry to hear about your experience and the frustration this has caused.

To help us look into this further, could you please send any related documents to marketing@europa-worldwide.com and we’ll ensure your concerns are investigated thoroughly.

Rated 5 out of 5 stars

Consistent Quality Over the Years

We have been working with Europa Road for over 8 years, and they have consistently provided excellent service. Their pricing is very competitive, and communication is always clear and efficient.

Special thanks to Molly Styles, who always handles our requests promptly and with great attention to detail. She is a pleasure to work with and makes the whole process smooth and reliable.

Highly recommended for anyone looking for a dependable logistics partner.

12 November 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi there, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Molly

Molly is our head contact at Europa, and she is amazing, always quick to get quotes to us, quick to respond to any issues or queries and always without fail polite and friendly :)

11 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Elise, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

We had an excellent experience working…

We had an excellent experience working with Europa Worldwide Group, in warehousing and Logistics, particularly Tracey Raggett, who went above and beyond to support a complex shipment from the UK to Germany. From export and import documentation to coordinating Teams meetings and resolving every detail efficiently, Tracey and her team demonstrated outstanding professionalism, responsiveness, and care throughout the process. Highly recommended for anyone needing reliable logistics support.

6 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Kelly, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Hassle free communication

All of our consignments have had hassle free communication, ask for a collection to be arranged and a few days later our delivery arrives. Trace our customer service operator replies instantly, great work :)

9 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ian, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great service by Tom Mahoney and the…

Great service by Tom Mahoney and the team,

Tom and the team are always very reactive and can't do enough for you, he has gone above and beyond on multiple occasions.

1 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Dan, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Tracey is our long standing contact and…

Tracey is our long standing contact and we would be unable to function without her guidance.
We have been working with Europa for nearly 40 years and will not change even if we get many offer
John Money. MD

5 November 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi John, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Amazing forwarder, with amazing employees

I've been working with Europa for over 5 years now. Thanks to Europa I've been exporting UK manufactured parts accross the globe. Tom Mahoney has been my contact and I've only had positive experience with him. He's always ready to help, ready to find the best options at the best price.
Thank you so much Tom! I appreciate your professionalism.

15 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Justine, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great Shipping Company

Great freight company for shipping to mainland Europe. Great prices and simple efficient service with minimal paperwork and quick quotes. Customer service has been great and communication really good and clear especially from Tom Mahoney. :-)

17 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ben, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

We work closely with Ben Sindel and his…

We work closely with Ben Sindel and his team at Europa Worldwide, and they’re absolutely spot on. Always professional, responsive and just easy to deal with exactly what you want in this industry.

A special shoutout to Sarah Jane Moore who goes above and beyond to keep things running smoothly. Communication is first class, and nothing’s ever too much trouble for the team.

Top people, great service can’t recommend them enough.

27 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Daniel, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 4 out of 5 stars

New to UK imports

My company is new to importing goods to UK, and pleased to say Europa made the process very straightforward, all shipments being delivered quickly and accurately.

16 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Simeon, Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Efficient and friendly service

Efficient and friendly service, great communication and most importantly reliable. Particular thanks to Jordan for all his assistance.

13 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great combination of price and quality.

Great combination of price and quality.
Used Europa for multiple shipments.

10 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Natalia. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Excellent response great customer…

Excellent response great customer service especially from Tom

16 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Marianne. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa always give us a great customer…

Europa always give us a great customer service when arranging consignments to be sent into Europe. Tom is very efficient and makes our lives a lot easier by taking control of the situation which massively helps.

Highly recommend their service

15 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Tom. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Tom and Kate are great to work with

Tom and Kate are great to work with, providing clear and competitive quotes and lead times for shipments. Early on in our working partnership but I can see we will use Europa consistently in the future. Easy to work with. Thank you

30 June 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Rachael. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Excellent service

I've worked with Tom Mahoney and the team for several years and have found them to be very professional. Service is excellent and they are always willing to help with any queries / new transport requests. I would not hesitate to recommend Europa.I don't need to worry about EU paperwork - its all done for me.

15 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Richard. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa have got the friendlies and most…

Europa have got the friendlies and most helpful staff I've delt with nothing is too much for them special mention to Kate McDonald who goes above and beyond for me she's a real asset to Europa keep her at all costs she's amazing!

13 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Anthony. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

I have worked alongside Europa…

I have worked alongside Europa Worldwide for around 2 years now - They are absoluteley fantastic to deal with.

We have built our relationship from the ground up, and laid the foundations for a watertight partnership between Sugden & Europa.

Europa have collected many shipments within Europe & the UK... The communication is always on-point from the lovely Sarah-Jane. Also, my dealings with Kat at the start cannot go un-noticed - So a big thank you to Kat during the on-boarding process and early stages of our working partnership.

If you are looking for a 'One-Stop Shop' and a Freight Forwarder who will look after you in both Pricing & Service Level, look no further than Europa Worldwide. You will not be dissapointed.

10 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ben. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 1 out of 5 stars

Absolutely horrendous

Absolutely horrendous. This is the second time my company has had the misfortune of having a parcel arrive in the uk with Europa. Lies, fraud, miscommunication, rudeness, its unbelievable the level of negligence on display
NEVER WILL BE USING THEM AGAIIN

10 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello Jayendra,

We’re very sorry to hear about your experience and the frustration this has caused.

To help us look into this further, could you please send the shipment details and any related documents to marketing@europa-worldwide.com and we’ll ensure your concerns are investigated thoroughly.

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