Eurocell plc Reviews 

8,671
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, providing excellent service. Many appreciate the easy online ordering process and the quality of the products, which are often described as good value. The delivery service is frequently highlighted for being prompt, with polite and helpful drivers, making the overall experience positive. However, some customers also noted issues with communication regarding order updates and delivery times, leading to frustration. A few people experienced delays in delivery or found that items were not delivered as promised, impacting their projects. Additionally, some reviewers faced challenges with online orders, such as difficulties with refunds or locating their orders for collection.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Order

Clients share positive opinions on order, with many finding the online ordering process easy and... See more

Product

Reviewers mention positive feedback about product, highlighting excellent quality, great value, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising fast and efficient delivery, often... See more

Service

Customers had positive experiences with service, often highlighting the efficiency, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was very friendly staff when i visted wolverhampton store they explaine every thing with details Only down side was i placed order online they sent confirmation After that there was no commun... See more

Rated 5 out of 5 stars

Customer service was excellent Jordan,Kerrie, both had excellent Listening skills, product knowledge, Extremely patient with myself &my wife Also serving other customers at the same time. T... See more

Rated 5 out of 5 stars

The staff at Eurocell Andover are amazing. I have visited the store on the odd occasion over several years and have always been struck by their consistent first class service. Always helpful, positive... See more

Rated 5 out of 5 stars

I've used a few different branches through company work + my local Maidstone branch for private work & I'm impressed with how helpful staff are - prices are great too. Just order items for site deliv... See more



Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(8,671)

2,154 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The staff at Eurocell Andover are amazing.

The staff at Eurocell Andover are amazing. I have visited the store on the odd occasion over several years and have always been struck by their consistent first class service. Always helpful, positive, polite and good humoured. If only a few more retailers would take a lesson from these guys.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Front of Shop

Amazing and helpful staff. Well informed and willing to work through my problem with me. I will be using them going forward. I would highly recommend this location and staff.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Upfront payment option is unbelievable!

Having used Eurocell before July 2025 to purchase sofit and fascia boards etc £1,100, we contacted them for polycarbonate sheets, fixings etc for a carport. I was sent a quote, which we were happy with and then when I tried to pay upfront and place the order of around a further £1000, I was told I would need to travel to the branch to pay, a 3 hour round trip. They said they could not take payment over the phone, could not send me a payment link, could not give me bank details to make payment. I also phoned their Head Office and was told the same. When I asked why I was told, change in company policy. As a large company regrettably this is not acceptable. We went elsewhere.

Following Eurocells reply - This is an incredibly outdated approach for a major company, and I do not wish to understand, thank you

19 June 2026
Unprompted review
Eurocell plc logo

Reply from Eurocell plc

Thank you for your further feedback SRose,

Again, we're really sorry to hear that our payment process, ultimately led you to place your order elsewhere. We apologise for the frustration and inconvenience this caused.

We appreciate you taking the time to share your experience.

Please be assured that we will pass your comments on to the relevant teams so they can investigate the process further and review the feedback you've provided.

Thank you again for bringing this to our attention.

Eurocell Response Team

Rated 5 out of 5 stars

I think Eurocell Enfieldis very good…

I think Eurocell Enfieldis very good because it was recommended to me by a friend. I found the website easy to navigate and my order was processed quickly. On arrival for pick up the staff were very helpful. Eurocell is now my go to company for uPVC products.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Placed an order with 1-2 day delivery

Placed an order with 1-2 day delivery, items were never delivered, communication was shockingly bad. I had to chase and no one got back to me, after 14 days I had to get a refund.
My advice would be don’t bother with eurocell

6 July 2026
Unprompted review
Eurocell plc logo

Reply from Eurocell plc

Hi Darren, I'm sorry to hear about your experience. Your feedback has been passed across to the sales team to investigate further. Apologies again, Response Team

Rated 1 out of 5 stars

Very disapointed with my delivery today…

Very disapointed with my delivery today i was not informed when my fence panels were arriving dispite my email to establish delivery date,luckily i was home when they arrived out of the blue the delivery driver however was very polite

7 July 2026
Unprompted review
Eurocell plc logo

Reply from Eurocell plc

Thank you for your feedback. We're sorry to hear you were disappointed with the lack of delivery communication. We appreciate your comments and are glad to hear our driver was polite. We'll use your feedback to help improve our delivery updates in the future. Response Team

Rated 2 out of 5 stars

The Company's website is terrible…

The Company's website is terrible despite my excellent Internet connection. I almost gave up at one point and thought of going elsewhere for the items I needed.
Please sort out your website as you might be losing customers.

7 July 2026
Eurocell plc logo

Reply from Eurocell plc

Thank you for the feedback David, Apologies for the experience. I have passed the feedback across to the web team, Warm regards Eurocell Response Team

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